ibis Styles Catania Acireale 4 ดาว

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a pleasant stay and that our spacious, clean rooms met your expectations. Valentina and Giovanni will be delighted to know their efforts made such a positive impact—they truly are stars of our team! Your kind words motivate us to keep providing the best service possible. We look forward to welcoming you back on your next trip to Sicily!

Thank you for sharing your experience. We’re glad to hear that you found our staff friendly and helpful. However, we are truly sorry for the inconveniences you encountered, including the issues with bugs and the wasp incident, as well as the difficulties with the room location. Regarding the coffee, we offer both a beverage dispenser and two Lavazza coffee machines to ensure a variety of options for our guests. Please know that we take your feedback seriously and will work on improving these aspects to provide a better stay for our guests. We regret that your experience did not fully meet your expectations and appreciate you bringing these matters to our attention. We hope you will consider giving us another chance in the future.

Dear Sir, We are very sorry, unfortunately due to an electrical fault at night the air conditioning chiller went off. I n the morning we immediately took care of it. The air conditioning in our hotel works perfectly. Your review has the sense of spite that adds nothing to the readers. We apologize for the inconvenience.

Dear guest, First of all, thank you for taking the time to provide us with your feedback on your experience at our hotel. I am sorry to read that your dissatisfaction refers to the air conditioning system. I can assure you that the air conditioning system works. During the days you were guests in our hotel, the rooms had a temperature of 24 degrees, when outside it was 40 degrees during the hottest hours. Each room has the possibility of lowering and/or increasing the temperature +3 degrees or -3 degrees. Your request was to have a temperature of 16 degrees or even less. In addition to your group, the hotel was occupied by many other guests who did not complain about this problem, so probably the temperature was fine. The front desk staff and the maintenance staff did everything they could to respond to your problems, checking daily that the system was ok, but there was nothing wrong. It was probably a question of different habits and standards regarding the use of air conditioning. We are sorry but we hope to welcome you again in our hotel in the future.