Mercure Newcastle George Washington Hotel Golf and Spa 4 estrelas

Stayed one night, 31/10/23, will never stay again. Arrived just before 6:30pm business trip, requested breakfast to be added and a pre-auth on my card for a meal and drinks. Was advised the earliest slot for dinner was 7:45pm. OK. Room was spacious and clean, everything in the room worked, decor was plain and boring. Arrived in the restaurant for dinner just before 7:45pm, was shown to a table and handed a menu. Online there is a very small selection of gluten free options. In reality there was no mention of gluten free options on the menu. Waited. Waited. Staff arrived and asked if was ready to order, I asked for the gluten free menu - "we don't have one". "would you like me to ask what is gluten free?" err, yes please. Waited and waited. Gave up, never mind, I'll have a drink and take it to my room. Asked for a double rum and coke, it arrived, asked to put it on my room - no can do, you need a piece of card from reception. I had my room card, a pre-auth, but no piece of card. No drink. No dinner. Went to reception and complained, asked what time breakfast was served, where and how I could actually get some. It's in the Orangery, from 06:30. Well, it wasn't. It was in the restaurant bar as per the previous night. Door was closed at 6:30, I opened it. Was followed in by several hopeful customers. Coffee was from a flask. Tea was make your own, from hot water in a flask. No gluten free options and after the previous night I knew not to ask. No gluten free cereals, no gluten free bread, the fruit options were minimal, the hot buffet was lukewarm. OK, at least I can leave. Get to reception at 7am, no-one there. A sign on the counter saying call this number if you need someone. I called, someone turns up quickly. "check out please" " yes, that's done, do you need a vat receipt?" " of course" Sorry, the systems are down, you should get an email invoice in two days time. What a joke of a hotel. An absolute farce. I thought perhaps John Cleese was hiding round a corner with a film crew.

Travelled 2 hours from Leeds to this hotel and had high hopes of the stay due to the pictures of the facilities and rooms on the website. As we stayed at the delta marriott hotel in gateshead, not far from here, the week previous we were expecting the same level of luxury and service. But upon arrival, we were greeted and spoken through the stay, were given key cards and walked to our room. As we were walking down the corridor, we were met with a strong stench of cannabis. This ruined the first impression before we had even reached our accommodation. When we entered our room, we noticed the dated decoration of the room, which didn’t come close the image we were expecting due to the pictures of the room on the website. To list a few details: the lamps were crooked, the bathroom was very basic and the tv was not up to date. To make matters worse, we had been travelling all day and at 7:45am the following morning the fire alarm went off. We were not made aware of any danger by staff or checked upon after alarm stopped.I will never be returning and will be following on the message to anyone visiting Newcastle.

Agree that you should avoid this course (and I am a bloody member of this course and saying that). The course is worst it ever has been. Its embarrassing when people realise this is my home course was never like this Management have paid off and reduced the hours of the greens staff. I played in the last competition of the year on Sunday but walked off after only 11 holes this is to you management you have ruined this course. 17th hole is an accident waiting to happen we didnae even manage 18 holes the course was such a mess you might just find that there will be a mass exodus at renewal time next season NO WAY I CAN DO ANOTHER SEASON AT THIS COURSE much better courses in my area get it sorted even if for your paying members never mind the guests

Avoid this hotel at all costs, found the general manager Paul to dismissive and rude when trying to speak with him. He refused to acknowledge when a valid complaint was made regarding the disgraceful condition the GW golf course was in. The fairways were unplayable, tee boxes were dreadful, grass hadnt been cut for weeks and there appears to be no drainage on this course whatsoever! Never seen a golf course in such bad condition, and the fact no green keepers in sight for days would explain why it might be in such terrible state! This golf course has been run down beyond belief (hotel was ok, however definite lack of cleaning of facilities when we were there) The golf course looks like its on brink of closure. In all my 25 yrs of playing golf I have never encountered such awful conditions at any golf course! Please do not waste your money at this course!

O hotel é bastante agradável, com atendimento simpático e disponível. É rodeado por um campo de golfe e bosque, o que o torna realmente muito sossegado. As suites são agradáveis e o serviço de quartos exemplar.