Novotel is located close to Highways and is easily accessible from both train stations. The property is clean and the service is good. Did not seem over crowded even with a couple of conventions going on.

I really enjoy staying in this hotel, except that the Wifi and internet is becoming unbearably slow. Please improve the quality of the internet so that I can use my VPN, or I will have to stay in other hotels.

Room was great. Staff friendly and courteous. I have recommended this hotel to colleagues. Please open the gym at 5am (vs 6am,) or open 24 hours. There is not enough time to work out, eat and get to work on time.

The hotel was very good but the staff wasnt! No one could speak English and the staff was quite rude! Room service took forever and they made ordering food very difficult. Was very disappointed with the staff

This hotel is one of the best I have stayed at in China. The staff is very attentive, and the rooms are very clean. I asked for a fan for my room (since I like it cool) and they supplied me this one. I also was in a Premier room which gave me access to the lounge. I was able to ask in English over email to the hotel if they could please provide some vegetarian options in the evening for me in the lounge and they did a great job. I was impressed with the food and the English version of the China Daily newspaper that they provided for me. They really went out of the way for me. I really appreciate this. Tiffany at the front desk was great, as well as Xandy and Shelia in the lounge. My only suggestion is to have the food in the breakfast buffet served warmed/hot (the fried eggs, although under a warming lamp and not warm). For location, the hotel is right next to Suning, but there is also a Metro just a 3 minute walk away, making it convenient.