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Hotel Pullman Jakarta Central Park 5 estrelas

Nota clientes Avis 4.5/5 6.320 comentários

Hotel aprovado por ALLSAFE

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Quarto 1

Número de pessoas
Idade das crianças

Garantia do melhor preço

Como funciona?
Accor Live Limitless

Grátis: torne-se membro

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+ 23 Serviços

Extras do hotel

  • Part museum, part art gallery : distinctive, industrial, raw

  • A short hop to/from the airportand next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Ar condicionado
  • SOEKARNO HATTAServiços a pagar
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • CHECK-OUT TARDIO ATÉ ÀS 16:00Serviços a pagar
  • Lavagem a seco/serv. passadeira
  • Porteiro/Carregador
  • Concierge
Lazer e atividades
  • Piscina
  • Sala de ginástica
  • Bem-estar
Catering
  • Pequeno-almoçoServiços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços empresariais
  • 12 Sala(s) de reunião
  • Hotel de convenções
  • Business center c/ assistência
  • Servicio disponible fotocopia/impresión

Localização do hotel

Pullman Jakarta Central Park

Podomoro City
Jl. Let. Jend S Parman Kav 28
Jakarta Barat
11470 jakarta
indonésia

Tel: +622129200088

Fax: (+62)21/29200099

Check-in desde as 14h00

Check-out até às 12h00

  • BUSWAY :  CORRIDOR HALTE S PARMAN

  • De avião

    SOEKARNO HATTA A 27 km / 16,78 milhas - Transporte Pagante

  • De comboio

    GAMBIR A 13 km / 8,08 milhas

GPS:-6.17646, 106.790028

As nossas opções de alojamento

Quarto Deluxe com 1 cama Queen Size

Espaço acessível
  • Número máx. de pessoas: 3
  • Superfície: Desde 32 / 344 sq ft
  • Vistas: Lado da cidade, Lado da piscina *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Chinelos
  • Utensílios para chá/café(...)

Quarto Deluxe, 2 Camas Individuais

Espaço acessível
  • Número máx. de pessoas: 3
  • Superfície: Desde 32 / 344 sq ft
  • Vistas: Lado da cidade, Lado da piscina *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Chinelos
  • Utensílios para chá/café(...)

Quarto Deluxe Executive, Acesso ao Lounge, 1 Cama King Size

  • Número máx. de pessoas: 3
  • Superfície: Desde 32 / 344 sq ft
  • Vistas: Lado da piscina, Lado da cidade *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Chinelos
  • Utensílios para chá/café(...)

Quarto Deluxe Executive, acesso ao Lounge, 2 camas de solteiro

  • Número máx. de pessoas: 3
  • Superfície: Desde 32 / 344 sq ft
  • Vistas: Lado da piscina, Lado da cidade *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Chinelos
  • Utensílios para chá/café(...)
Quartos

Os nossos restaurantes e bares

COLLAGE ALL DAY DINING

Tipo de cozinha: Internacional

Este é um restaurante internacional, aberto todo o dia, e serve peq.-alm. buffet, almoço e jantar. Deixe-se deslumbrar pela cozinha ao vivo e pela frescura dos produtos. Pratos conhecidos disponíveis à la carte.

Menu (PDF)

Almoço

12:00 - 15:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

15:00 - 21:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

BUNK

Foto não contratual

O The Bunk é um espaço interactivo e acolhedor para relaxar. O nosso pessoal poderá servir-lhe vinhos, cocktails e tapas. O "Bloody Mary" de assinatura é simplesmente viciante.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 12

  • Tamanho máximo: 2.886

  • Capacidade máxima: 720 pessoas

  • Capacidade máxima para banquetes: 450 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Pullman Jakarta Central Park

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.5/5

6.320 comentários

tripadvisor

Classificação do TripAdvisor 4.5/5

3.022 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020

The Usual Great Stay (considering new normal)

Nota Tripadvisor 5.0/5

luvleigh_19 27/01/2021 Avaliação com certificação TripAdvisor

Usually stay here at least once a year on my birthday.. always welcomed with delicious (and i mean really2 yummy well prepared) cake + fruits + cookies inside the room. This time checked in a few days after my born day - although no cake and snacks - but ALL Safe.. Room is on minimum amenities but of basic necessities, ones we really use and need. Additional amenities are a phone call away and delivered muy pronto. Welcome drink for 2! (instead of allowing only 1 applied by other hotels although the voucher clearly states valid for 2 when room is occupied for 2 guests) at the very cozy BUNK lobby lounge, with plenty to choose from their beverages list. The usual great stay..

Dear Luvleigh_19, Thank you for your wonderful review of your recent stay with us. I was very happy to read that your experience was memorable, since you are also a repeat and loyal guest to us. Happy belated birthday by the way. We are trying very hard to ensure our health and safety protocols are at the highest level to ensure all our guests are ALLSAFE and protected when staying with us. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Such a memorable, five-star service experience rarely found in Indonesia

Nota Tripadvisor 5.0/5

Shin B 15/01/2021 Avaliação com certificação TripAdvisor

It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!

Dear Shin B, Thank you for your wonderful review of your recent stay with us. I was very happy to read that your experience was memorable, since you are also an experienced traveler of other 5 star hotels in Asia. I was also happy that your two toddlers and baby were looked after also. We are trying very hard to ensure our health and safety protocols are at the highest level to ensure all our guests are safe and protected when staying with us. I will look further into your supervisor presentation comment. Thank you. Yes, I realise we have very talented and valuable Heartist employees like Pameyla and Edward. Thank you. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Excellent Hotel

Nota Tripadvisor 5.0/5

suburdj 11/01/2021 Avaliação com certificação TripAdvisor

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

Dear suburdj, Thank you very much for taking your precious time to write a review on TripAdvisor. It is a real pleasure for us to read that you had a great experience with us and that you enjoyed our location as well as the hospitality from our lovely team. We definitely cannot wait for you to come back again and we look forward to making your next experience as amazing as the first one. See you soon, Kindest regards, Rhys Challenger General Manager

implements excellent health protocols

Nota Tripadvisor 4.0/5

willysis 01/01/2021 Avaliação com certificação TripAdvisor

The location of this hotel is good. This hotel also implements excellent health protocols, starting from the lobby, receptionist, elevator, and rooms. The room size is so small. I can even say that it feels like stays in 3-star hotel instead for a 5-star hotel like Pullman. Check in and check out was excellent and fast

Dear willysis, Thank you for your comments following your recent stay with us. I am sorry to hear that our room size did not meet to your expectation. However, it is delighted to know that you satisfied with the check in and check out process. Not only that, the post important is you feel safe when you stay with us. We appreciate your feedback and we hope to welcome you back to Pullman Jakarta Central Park in the near future. Kindest regards, Rhys Challenger General Manager

Slow process during check-in

Nota Tripadvisor 3.0/5

et3rn4lw1nd 30/12/2020 Avaliação com certificação TripAdvisor

The room is ok. And the service is so-so. The problem I had is more during check-in. I have done online check-in. However, I still need to queue to check-in and the process also quite slow. I need to wait around 30 mins to get the room key.

Dear et3rn4lw1nd, We sincerely appreciate the effort in sharing your experience with us and these feedback will definitely play a big part in making necessary improvements for the hotel. I understand your disappointment at the level of service that you received from us upon arrival. I have personally shared your feedback with the relevant Manager for immediate attention. Please note that this is not the experience that we strive for our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out this matter. Thank you again for sharing your experience with us. We truly hope that you will grant us another opportunity of welcoming you back at Pullman Jakarta Central Park. Kindest regards, Rhys Challenger General Manager

satisfied at all!

Nota Tripadvisor 5.0/5

AP2803 30/12/2020 Avaliação com certificação TripAdvisor

Great staycation from Pullman CP, I was having a good hospitality from Pullman team, start from check in, room upgraded with a very spacious room, and special treat from "all of mbak" from Bunk Lobby when we have our afternoon tea and evening cocktail need to improve: breakfast, please!

Dear AP2803, Thank you very much for taking the time to share your lovely comments on Pullman Jakarta Central Park page. I am very glad to read that you had an enjoyable stay ! It is great to know that you loved your room, and that our team at BUNK, was able to make your experience so memorable. I have made sure to share your compliments which the team were delighted to hear. The team and I look forward to welcoming you back again very soon. Kindest regards, Rhys Challenger General Manager

Vibrant Hotel in Jakarta

Nota Tripadvisor 5.0/5

esantoso 24/12/2020 Avaliação com certificação TripAdvisor

I always enjoy staying at Pullman Jakarta Central Park. Hotel is nice, service are excellent and during covid, I can feel that the protocol is performed well so that I feel save and secure staying in Pullman Central Park. Location is excellent as well, as it is just by the big Central Park Shopping Mall and Tribeca where you can find many restaurants. Highly recommended hotel for business and holiday in Jakarta.

Dear esantoso, Thank you for taking the time to provide us with such comprehensive feedback relating to your recent stay at Pullman Jakarta Central Park. I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your kind comments with the rest of my team. I hope we will get a chance to welcome you back to Pullman Jakarta Central Park in the near future! Kindest regards, Rhys Challenger General Manager

Clean and Cozy

Nota Tripadvisor 5.0/5

Lia Y 02/12/2020 Avaliação com certificação TripAdvisor

Large and comfort bed with spacious and clean room. Friendly staff and fast response when we need additional towel etc in the room. Easy access to Central Park Mall with a lot of restaurants and coffee shop.

Dear Lia Y, I was thrilled to read the above review of your recent stay with us and I am always pleased to hear such positive feedback on not only the hotel itself and especially the staff that made your time with us so special. I will for sure pass on your kind comments to the team. Again, thank you for taking the time to share your experience, and we hope to see you again soon. Kindest regards, Rhys Challenger General Manager

Great location, sadly room weren't as clean as before

Nota Tripadvisor 3.0/5

AREK28 Business - 31/08/2020 Avaliação com certificação TripAdvisor

Stayed here several times because of the great location in Central Park. Parking is free, sadly the room wasn't that clean during my last stay, i accidentally stepped on a cockroach in the room. Didn't bother to call house keeping due to the covid19 situation.

Dear Edward, Thank you for taking the time to review your last stay at the Pullman Jakarta Central Park. Despite all the exceptional circumstances during this pandemic period, we are thankful to have you as our loyal guest and entrusting our hotel to always be your second home in Jakarta. We are also glad to read that you enjoyed the location of the hotel. We however regret that your stay experience wasn't entirely up to your expectations and we are deeply apologies regarding the disappointment mentioned. Indeed, I read your review with good care and regret it even more because this issue was not being reported during your stay. Finding out that you are our regular Accor Plus Gold member guest and that in this recent stay, you were stayed with us for 2 nights, I really hope to be the first person to meet you at your earliest convenience and make sure you will not leave our hotel unhappy. I do hope that you will be willing to give us the opportunity to prove you that we are dedicated to providing our guests with the best quality of service. We will be in touch with you shortly through your personal email. Again, we truly appreciate you taking the time to share this with us and we hope we have the chance to show you our commitment to making your stay an enjoyable one in the near future. Kindest regards, Rhys Challenger General Manager

Retro style hotel in Jakarta

Nota Tripadvisor 5.0/5

esantoso Business - 19/02/2020 Avaliação com certificação TripAdvisor

Pullman Central Park is one of my favorite hotel in Jakarta. Location is great and right beside Central Park Mall with Tribeka where there are plenty of restaurant and place to hang out. Staff are very nice and helpfull. Room is very nice and Executive lounge is also very nice. Breakfast place is good with many variety of food. Highly recommended hotel for both business and leisure with family.

Dear Esantoso, Thank you for your fantastic review. Yes we are the most Retro hotel in Jakarta! :) I was happy to read that we are your favourite hotel, where our location and friendly staff are our key selling points. Our breakfast is also the most extensive hotel breakfast you could find. We are happy you appreciate this. We look forward to welcoming you back in the near future. Kind Regards, Rhys Challenger General Manager

Verry Happy, got surprised fireworks from my window

Nota Tripadvisor 5.0/5

Akusara 04/02/2020 Avaliação com certificação TripAdvisor

Was very happy to stay here on 25 Jan 2020 (piblic holiday for chinnese new year). My wife and mom enjoyed the hot chocolate and tasty snacks at your bar, very good value for money. Here also i can share you that we suprised to see the fireworks from our window (11 fl) during our dinner time 20.00 while we enjoyed our room. service salmon, nasi goreng and hongkong noddle. As per the hotel staff, fireworks prepared by the central park mall beside of the hotel in every new year celebration. This is one 'touch' that can bring me back here. We also enjoyed the breakfast, you have a lot of variety. The Pool and shower room with sauna also be my favorite. Thanks.

Dear Akusara, Thank you very much for sharing your happy stay at our Hotel, is very pleasing to read your comments. I am delighted that your family enjoyed our hotel facilities, restaurant and bar during the holiday period. We look forward to welcome you back, Regards Rhys Challenger General Manager

Good & enjoyable stay

Nota Tripadvisor 4.0/5

BackToNature2014 03/02/2020 Avaliação com certificação TripAdvisor

The grand children had a wonderful time staying 5 days at the PULLMAN hotel. We all (adults & children) enjoyed the breakfast each morning with its wide varieties of food & fruit juices. We were very happy because the Shopping Malls are just next door to the Hotel. The Malls had so many restaurants that we were undecided what and where to eat everyday. We had 2 sets of adjoining rooms (4 rooms altogether) and I can say the children had a wonderful & memorable time.

Dear BackToNature2014, Thank you for writing a review in TripAdvisor about your good stay in our Hotel. It is nice to read that the entire family had a wonderful and memorable time using our hotel facilities and taking advantage of our location with the mall next door. Your positive comments about our breakfast offering has been shared with the Culinary team at Collage restaurant. It was a pleasure having all of you at the hotel, we look forward to welcome you again, Regards Rhys Challenger General Manager

Hitel with excellent service

Nota Tripadvisor 5.0/5

Rrhardiman 28/01/2020 Avaliação com certificação TripAdvisor

Check in and check out process was quick with profesional staff. The staff were very helpful and friendly according to All's standard service. The food was delicious with good quality. The sleeping experience was comfortable, nice hotel to stay.

Dear Rrhardiman, Thank you for sharing your experience at Pullman Jakarta Central Park. We are delighted to read that from Check in to Check out your experience of all hotel facilities was good including the restaurant food. Your praises on the team professional services and friendliness has been shared with the entire hotel team. We look forward to welcome you again, Regards Rhys Challenger

Convenience

Nota Tripadvisor 4.0/5

Nonyabibi Business - 25/01/2020 Avaliação com certificação TripAdvisor

the title of my review may be understating the situation in Jakarta but I was referring to the convenience of having a big mall adjacent to the hotel. this provides superb convenience for travelers in terms of dining and shopping. In terms of distant to the airport, I would say, it is fairly convenient too. Non-peak takes about 30 minutes. (Non peak = 12 am to 5 am). Hotel is also very clean. The staff are extremely helpful and professional. Highly recommend this hotel for business and tourist.

Dear Nonyabibi, Thank you for your review in TripAdvisor recommending our hotel based on your experience complimenting our staff and the cleanliness of our Hotel. We hope we can welcome you again in the future, Regards Rhys Challenger General Manager

Wonderful Hotel

Nota Tripadvisor 5.0/5

Robert J Business - 20/01/2020 Avaliação com certificação TripAdvisor

I recently spent a week at the Pullman Hotel in Jakarta. It was a wonderful experience. Check in was quick and the desk clerk was very friendly. The bed and pillows were some of the more comfortable that I have experienced in a hotel. The lobby staff was very friendly and I don't think I had to open one door as someone from the hotel was always available at the door. Location is very good as a beautiful mall is connected. Many restaurants are available in the mall. I would highly recommend this hotel.

Dear Bob J, Thank you very much for taking the time to post you good experience at our Hotel. I am pleased to read that our staff was very attentive and friendly making your stay memorable. Also is good to know that you found our bed and pillows to be very comfortable and our location suited your needs. We hope to see you back soon, Regards Rhys Challenger General Manager

Good stay in Jakarta

Nota Tripadvisor 5.0/5

naiyanaw2020 Business - 13/01/2020 Avaliação com certificação TripAdvisor

4 Night with good sleep. Room is very clean. All amenities are ready and convenient; comb, buds, tooth paste and brush etc. Location is very good, full of restaurants near by and in the center of town.

Dear naiyanaw2020, Thank you for staying with us and sharing you stay experience in TripAdvisor. Your positive comments have been shared with the entire hotel team, we are delighted to hear that you slept comfortable in our Pullman bed and that our location suited your needs. We hope to welcome you again in the future, Regards Rhys Challenger General Manager

Pengalaman Kurang Mengenakkan Menginap bersama Keluarga Di Pullman Central Park

Nota Tripadvisor 2.0/5

Handi S Family - 06/01/2020 Avaliação com certificação TripAdvisor

The good - interesting hotel concept especially ant animation near the elevator - unique room layout, especially the shower room in the middle of the room - Unique bar laying chairs and types of drinks The Bad - There was no vehicle parking instructions, I was lost to P10. the hotel should be able to give a message in the form of email, wa, sms, or tel remembering the parking of the hotel adjacent to the mall. very confusing - Lack of a sofa or bench at check-in. this is seen during the holiday season where many prospective guests who stand in line are not clear when checking in. this must be considered, such as the queuing system or clear queuing system instructions. - lack of planning during the holidays. should be if the prospective guest is not ready for his room. call or wa and sms services can be provided. so guests can take a short walk to the mall / restaurant and then reported directly from the hotel. so guests don't need to queue up again just to ask if the room is ready - there is no offer in the form of free parking or directions for wifi from receptionis. so guests must ask themselves. this should be the duty of the hotel to notify guests about this. - swimming pool is closed when it rains. it should be explained to guests why it's closed. there are 2 accesses to the pool, when I arrived from the 1st floor the door was locked but there was no explanation from the hotel why the door to the pool was locked. apparently closed when it rains, and even then I had to ask the receptionist. - My worst memory is when I have to walk from the payment gate of the car park to the hotel lobby just to correct that my free parking has not been correctly inputted by the hotel clerk, so I still have to walk. and even then the hotel did not offer the slightest help in any form to take me back with an umbrella to my car. despite the downpour, as I recall hotel service is the main selling point for guest satisfaction. My conclusion is I am not satisfied with my stay at Pullman Central park. hopefully there are improvements for the future. thank you

Dear Handi S, Thank you for sharing your honest constructive feedback, Your comments have been shared with the respective Head of Department for improvements. I sincerely apologize for the inconvenience in the parking during your departure from the hotel, indeed your details were incorrectly entered by our team member. Our doorman should have escorted you back to the parking entrance with an umbrella. We do hope you give us an opportunity to welcome you again in the future, Regards Rhys Challenger General Manager

Beyond expectation staycation gateway experience

Nota Tripadvisor 5.0/5

maqiraz Friends getaway - 04/01/2020 Avaliação com certificação TripAdvisor

Excellent service at its best. Pullman Jakarta Central Park is very popular hotel for the year end holiday. Despite it high occupancy rate, as the ALL platinum member I still get upgraded to the suite room. Check in done efficiently at the executive lounge. The room is spacious with the overlooking view of mall tropical courtyard. The executive lounge is the real deal here. Great evening cocktail with wide variety of canapés. But the afternoon tea could be improved. We also tried one at the lobby bar "Bunk", and it has a better menu variety than the lounge. It's a business hotel but you could still have a relaxing and fun stay. Please keep the good jobs.

Dear maqiraz, Thank you for being a loyal platinum member and thank you for posting your great experience at our hotel in such a detail. We are delighted to hear that you enjoyed all of our Hotel facilities , in particular our Executive Lounge food and drinks offer and our Bunk Lobby bar. Your excellent comments have been shared with the entire team. It was a great pleasure to have you staying with us during the festive period, We look forward to welcome you again soon, Regards Rhys Challenger General Manager

Excellent

Nota Tripadvisor 5.0/5

wulanawang2019 Family - 17/12/2019 Avaliação com certificação TripAdvisor

Thank you for an excellent Services to Us, Me n especially our children was so glad to be here, we do really love the room, all kind of food is beyond our expectation. Actually my daughter crying so Hard when she knows that we want to get check out from the hotel. and all the way to the house she did not stop crying Hahhaaa..

Dear Wulanawang2019, Thank you for your positive and encouraging comments. We are sorry to hear that your daughter was crying when she left. You will have to come back and stay with us again. :) We look forward to welcoming you back. Thank you. Regards, Rhys Challenger General Manager

Great room and location, time consuming check in and out

Nota Tripadvisor 4.0/5

mmartina972019 Family - 13/12/2019 Avaliação com certificação TripAdvisor

In terms of rooms and location, I loved it. Also, massive thank you to all staff in the concierge department for the very welcoming and genuine service. However, some of the FO staff needs to be retrained in terms of efficiency. This one FO lady took quite some time to extend my room card and by the time I reached my room, the card did not worked and I ended up having to go back down again. Very time consuming considering I have waited so long for her just to extend the card which can actually be done just in a couple of minutes.

Dear Mmartina972019, Thank you for your taking the time to write a review about your recent experience with us. We are very happy to hear that you love our room, location and our friendly and genuine service. This is what we are trying to encourage in our teams. Although we do understand sometimes we need to ensure we take additional time to continue to train our team. We will therefore review further on our check in and check out timing. We thank you for sharing this feedback with us so can can improve on this area moving forward. Thank you again and we look forward to welcoming you back in the near future. Regards, Rhys Challenger General Manager

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