プルマンプーケットアルカディアナイトンビーチ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,918 件のレビュー

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22 2 Moo 4 Tambon Saku, Amphur Talang, 83110 プーケット, タイ

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  • ホテルが開催する楽しいアクティビティなど

  • MyGlass パッケージのユニークな飲み放題体験

  • ナイトンビーチへの直接アクセス

  • 豪華なオーシャンプールヴィラを備えた277の客室

  • 空港から車でわずか15分の場所にあり、すぐにバケーションをお楽しみいただけます。

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客室 1

ホテル所在地

プルマンプーケットアルカディアナイトンビーチ

22 2 Moo 4 Tambon Saku, Amphur Talang
83110 プーケット
タイ

GPS:8.062978, 98.276642

電話番号
ファックス +66 76 303 270

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,918 件のレビュー

お客さまの声 3.0/5

Naokuni T. ファミリー - 確認済みレビュー すべて

Dear Mr. T., I have taken the time to read your feedback carefully and review the points you raised with the teams involved. What disappoints me most is not one single major failure, but the accumulation of many smaller details that were overlooked during your stay. When these moments add up, I completely understand how they can leave a guest feeling that the experience was not worth the price paid. We often remind our team to put themselves in the guest’s shoes and to think beyond simply completing a task. Your comments about the room view, humidity, condensation, wet floor, dehumidifier noise, debris near the room, and the lack of follow-up regarding the item you left in the lobby all show us where that attention to detail and ownership was missing. The humidity concern is something we are already working on closely with our Engineering team and specialists to find the most effective solution. Your feedback on breakfast, dinner choices, and in-room amenities has also been shared with our Culinary, Food & Beverage, and Rooms teams for further review. I was particularly disappointed that you did not feel much hospitality beyond the kindness of the cleaning staff. Even when a concern seems small, the way we respond, follow up, and make a guest feel cared for matters greatly to us. I cannot go back and change what happened during your stay, but I can make sure we learn from it. Thank you for taking the time to explain your experience in such detail. It has given us a clear picture of where we need to do better. I sincerely hope that one day you may consider giving us another opportunity. If you do, please feel free to contact us directly. We would very much appreciate the chance to take better care of you and provide the level of attention you should have received from the beginning. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

お客さまの声 5.0/5

Yuichi I. ファミリー - 確認済みレビュー すべて

Dear I., It was a real pleasure to read your heartwarming review, and we are truly grateful for your perfect rating. We are so happy to know that you felt well looked after by our team and that the quality of our food added to your enjoyment. Creating a warm, welcoming atmosphere where our guests feel cared for like family is very important to us, so your kind words mean a great deal. We also appreciate your thoughtful comment about the cleanliness of the resort. While the property may not be brand new, our team takes great care in maintaining it with pride and attention to detail. Your special mention of our Tour Desk team is sincerely appreciated, and we will be delighted to share your recognition with them. Thank you once again for choosing to stay with us. We would be very happy to welcome you back to our Beach House whenever your travels bring you to Phuket again. Our Beach House — Your Holiday Home! Brett Wilson General Manager

お客さまの声 4.5/5

Kenichi K. カップル - 確認済みレビュー すべて

Dear Kenichi K., Thank you very much for taking the time to share your experience with us. It was truly a pleasure to welcome you to Pullman Phuket Arcadia Naithon Beach. We are delighted to know that you enjoyed the peaceful atmosphere of Naithon Beach and the beautiful views from the resort. The quiet charm of this part of Phuket is something many of our guests appreciate, and it is wonderful to hear that you were able to relax and enjoy the scenery from the restaurant and pool areas during your stay. We are also very pleased to know that you enjoyed the dining experience with us. We also appreciate your comments regarding the room condition. As Phuket has a tropical climate, humidity can sometimes be noticeable, and we will certainly share your feedback with our housekeeping and engineering teams as we continue working to enhance the comfort of our guest rooms. Thank you once again for choosing to stay with us and for sharing your thoughts. We hope the peaceful charm of Naithon Beach will welcome you back again for another relaxing stay in the future. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

お客さまの声 2.0/5

Yoshihiko K. カップル - 確認済みレビュー すべて

Dear Yoshihiko K., Thank you for taking the time to share your feedback. We are genuinely sorry to hear that several aspects of your stay fell short of your expectations, including the condition of the coffee machine, amenities, towels, and the cleanliness near the beach. We sincerely apologize for the inconvenience and understand how this affected your overall experience. We also acknowledge your comments regarding the sea view and ongoing renovation works. Please rest assured that your feedback has been shared with our teams, as we continuously work to improve the comfort and quality of our rooms, facilities, and public areas. It is heartening to hear that our staff made a positive impression with their friendliness and care. We hope to have the opportunity to welcome you back in the future, providing a stay that reflects the full beauty, comfort, and service that Pullman Phuket Arcadia Naithon Beach aims to deliver. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

お客さまの声 4.5/5

Masahiro N. カップル - 確認済みレビュー すべて

Dear Masahiro N., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the beautiful views from the hotel and had a comfortable stay. Your kind words about our team and breakfast are greatly appreciated. We sincerely apologize for the inconvenience with your preferred card payment and the WiFi experience during your stay. Your feedback is very valuable, and we will review these areas to ensure a smoother experience for our guests in the future. We look forward to welcoming you back when the weather is even more favorable, so you can fully enjoy everything our resort has to offer. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

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