Pullman Phuket Arcadia Naithon Beach 5 estrellas

Querido Lisvil, La playa de Naithon se considera una de las zonas de playa más hermosas de Phuket y nos complace leer que ha disfrutado de su belleza. El hotel está ubicado en un acantilado aislado y ofrece vistas espectaculares junto con una vegetación de alcance que todos intentamos preservar. Nuestro equipo se alegró de leer que tuviste una agradable bienvenida y que ha disfrutado de la comodidad de nuestras habitaciones. El equipo culinario está esperando que regreses y pruebes más platos deliciosos, así que por favor, dile a nuestro Loyalty Manager en h7488-fo5 (@) accor (punto) cuando hagas nuevos planes de viaje. Check In Chill Out Roxana Gheorghe Directora de Operaciones.

Querida Fernanda L, Estamos muy orgullosos de nuestro complejo y lamento escuchar que no encontró el tiempo para disfrutar de todas las instalaciones que el complejo tiene para ofrecer. Sin embargo, está mencionando que está planeando regresar, por favor háganos saber cuándo sucederá contactando a nuestro Gerente de Lealtad al h7488-fo5 (at) accor (dot) com Nuestro mundo tu patio de recreo. Sinceramente, Roxana Gheorghe Directora de Operaciones

Dear Guest, We thank you for sharing your feelings with us – Our goal is to create a resort our “Guests Love” and it appears on this occasion we have let you down and for this we are truly sorry, it was never our intension. Being part of a tropical rainforest eco-system, on occasion our little creature friends get excited about having guests and come to welcome you. We have a very strict pest control contract in place to minimize this and we have asked them to join our Executive Housekeeper and myself on site to ensure we maintain our high standards. We thank you for bringing this to our attention. With regard to restaurant pricing, one thing you might not be aware is Italian food in Thailand means importing the highest quality products to make it an authentic flavor. This means items which for you may be a cheaper price at home is more costly when in Thailand. Having recently travelled to Europe I realized this point when I went to have a Thai meal and the prices was 4 times what I pay in Thailand but figured they have to import all the Thai product. We also have recently conducted an Italian restaurant survey on the island and feel we are very competitive in pricing for the experience and I hope beside the price you enjoyed the meal. We definitely take on board your comments regarding the buggy system and hope that guests may choose to meander through the rainforest instead of waiting for a car – we call it the guilt free walk which means you can indulge on the breakfast buffet and not have to feel guilty as you have had your morning and afternoon exercise but also appreciate the buggy can be a good option and we need to ensure we communicate better with our guests on wait times. Whilst we cannot change the past we would welcome the opportunity to replace your current memory with something more positive including a room close to the Public areas so you do not have to rely on the buggy system at all. If you do decide to revisit us please do let me know so I can personally help tailor your second experience with us just the way you like it. Brett.wilson@accor.com Kind Regards Brett Wilson General Manager

Estimado/a Daniel S, Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Phuket Arcadia Naithon Beach. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Brett Wilson General Manager