ラ グランド テラス ホテル & スパ ラ ロシェル - M ギャラリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,224 件のレビュー

ベストレートをお約束
ラ グランド テラス ホテル & スパ ラ ロシェル - M ギャラリー - Image 1
ラ グランド テラス ホテル & スパ ラ ロシェル - M ギャラリー - Image 2
ラ グランド テラス ホテル & スパ ラ ロシェル - M ギャラリー - Image 3
ラ グランド テラス ホテル & スパ ラ ロシェル - M ギャラリー - Image 4
Avenue de la Falaise, 17340 シャトライヨンプラージュ, フランス

説明

ホテルのその他の情報

  • 自然の中での休暇

  • ニュクスのスパでトータルリラクゼーション

  • ボリューミーな料理ときめ細やかなおもてなし

  • 海の眺めが視界いっぱいに広がる庭園

  • 敷地内に無料の専用駐車場

当ホテルの客室

ホテル所在地

ラ グランド テラス ホテル & スパ ラ ロシェル - M ギャラリー

Avenue de la Falaise
17340 シャトライヨンプラージュ
フランス

GPS:46.058028, -1.087864

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,224 件のレビュー

トリップアドバイザーの評価  4.5/5  1,043 件のレビュー

2024エクセレンス認証

Ok as a stop over

トリップアドバイザーの評価 3.0/5

mingachimp トリップアドバイザー認証口コミ

Tiny room and warm, only water and hot drinks in room no snacks etc Toilet is tiny hard to get in shower is nice but hand wand is a trickle Thallasos is a 5 min walk over a road spa in hotel was packed and too busy to use . Sunny day no outdoor pool was a great shame Food was small avoid the Andullette sausage it had a strong smell and I could not eat it only for the very brave View is the best thing about this hotel as you get to see the sunset !

Dear Madame, dear Sir, Thank you very much for your feedback about your recent visit at La Grande Terrasse! We are deeply sorry to read about your experience among us. As we always like to say, we encourage our guests to give us their feedback. It is very important you share this with us, tough we do not have any record of your feedback regretfully at the front desk during your stay. Your comments have been passed on and discussed internally in order to improve our facilities access and services. Sincerely, Paul Director of Rooms

Super for adults, less so for younger children

トリップアドバイザーの評価 3.0/5

Lucy R トリップアドバイザー認証口コミ

Overall this is a lovely hotel - I’m still here - but it’s definitely not suitable for children and there are some serious communication issues outside of any language barriers. On the plus side, reading previous reviews I have found my room to be a good size and very clean. I did ask for a pretty view and was told they’d do their best to accommodate this, but I have no view (see below) I don’t really mind about this, but I would have expected them to let me know, and I do mind about the following issues: Once you have booked and are very close to leaving you receive a mail saying kids can’t use much of the pool - only a very small part without water jets. They can use the pool over the road but only between 18hrs and 19:30 hrs. I thought this would be fine as I expected to be swimming in the sea during the day. I wrote and asked if we could easily walk to the beach to swim or if I should hire a car? Also if there were places to eat and drink within walking distance. I wrote three times but never had a reply. Unfortunately, even though you can walk to the beach you can’t really swim in the day because of the tides. You can swim early in the morning or late in the evening - just when kids can use the pool here! I brought this up and was asked if I expected them to send the timetable of the tides to all their customers? because they don’t do that! No, I don’t expect that, but I do expect a reply having sent three emails, and perhaps some local knowledge here. I’ve been told no one has ever had this problem before - it’s the first time someone has been surprised they can’t swim in the sea in the day! (Not quite true, reading the reviews) Previous reviews have mentioned issues with the restaurant, and indeed, it’s very expensive! A croque Monsieur is €21! Now that’s ok for a really good hotel, but the rest of the service and customer care doesn’t match up to this. The restaurant is completely closed at 2pm - I’m sure I should’ve known this, but I didn’t and I had a treatment which then meant it was too late for anything at the restaurant. I’m fine with that but not my little girl! She was quite hungry and not a happy bunny by the time we walked to a restaurant on the beach! I should mention we were offered smoked fish or pâté and got a bit of a judgy look when I confessed she didn’t like that! The hotel over the road is an Ibis and they tell you slightly different things - you’re only allowed in the outdoor pool if you’re a customer there for example, but I was told by this (Accor hotel) I could go there. Staff in the restaurant there again really lovely but very young! Served me a glass of totally flat champagne and I had to get my own cutlery! All this aside, the spa is lovely and I had a really good facial, the staff are really nice and helpful, and I’d return with another adult for the fabulous treatments and a much shorter stay. This is the perfect place for a short stay with adults to enjoy the thalasso therapies. It’s just not really a family place - or for younger kids under 16 or those wanting more of a beach-in-the-day holiday!

Mixed feelings

トリップアドバイザーの評価 3.0/5

chantal v トリップアドバイザー認証口コミ

The best thing about this hotel is the reception staff. They are all equally friendly and welcoming. Especially Betty deserves praise. As does the concierge who greeted us when we arrived and left (I don't know his name). Aside from a brilliant reception team however, the other staff is not at all friendly or professional. I could sum up a list of incidents that left me speechless during my 6 night stay but in summary I can state that they say 'non' before you ask your question and if they do happen to say they'll do something, they simply don't follow through. Like promising to come open the umbrella in the garden when it was 35°C and my 80 year old mum wanted some shade but never showing up. Or telling us we were on the waiting list for the restaurant and then forgetting about us for 1.5hrs. I could go on. But let's move on to the hotel itself. The rooms are very small. They are comfortable in that they have all the facilities you need and a brilliant shower I should add. Housekeeping could do a better job (we are back to staff...) as I had a nosebleed and so some drops of blood were leaked on the bedsheets but they were never replaced. Anyway, the rooms are small but well appointed. The hotel is not on the beach. It's a 5 min drive from the lovely beach on Châtelaillon-plage where we rented loungers most days. In the garden of the hotel there are loungers too but they are placed in gravel, not sand. The garden is not on the beach or the sea. The garden is beautiful and very well maintained. As is the pool area. There is ample parking and it is free of charge. We had a nice stay, relaxing and comfortable. As a diamond accor member I am used to being treated like a VIP but this hotel did nothing to make me feel special. Apart from the upgrade Betty arranged. Back to Betty, she is the reason I would return to the hotel. There are also lots of reasons why I wouldn't

Excellent expérience

トリップアドバイザーの評価 5.0/5

MarynaMar トリップアドバイザー認証口コミ

We was with family in July. All was perfect. Rooms, stuff and the lasso was great. Only thing I did not like it’s to walk to cross the road an search to access to spa marin in hôtel in front, otherwise hôtel and services are excellent with wonderful swimming pools. Pity there is also hours restrictions for children on swimming in some pools , as it is difficult explain to small children and make follow strict rules especially if they already swimming well, also some sauvegarde are very strict with kids. It could be good to remove this rule if children are supervised by parents and behave well not disturb other visitors. We tried also bistro restaurant which was great as well with good service in it. But in main restart desk accueil was very strict even unfriendly but could not say anything about food as we did not go there. In summary great hotel and relaxing experience

Avoid now ! Was good ! Become terrible ! Even impolite staff

トリップアドバイザーの評価 2.0/5

jeromesh2001 ファミリー - トリップアドバイザー認証口コミ

Terrible room ! You even cannot open your bag so small room !! Room are really so small and dirty and no one care even when you complain the staff smille ! Than when you go outside for a drink ! Not welcome at all ! You wait for nothing ! You book table but no table

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 559 件のレビュー 9.5/10 ロケーション
  • 946 件のレビュー 7.9/10 客室
  • 1,635 件のレビュー 9.3/10 サービス
  • 13 件のレビュー 4.1/10 インターネット
  • 558 件のレビュー 9.4/10 ウェルネス・温泉エリア
  • 399 件のレビュー 9.6/10 雰囲気
  • 329 件のレビュー 8.4/10 朝食
  • 198 件のレビュー 8.3/10 清潔さ

Powered by Trustyou

周辺の他の施設

シャトライヨンプラージュのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。