Mercure La Rochelle Vieux-Port Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,355 件のレビュー

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Mercure La Rochelle Vieux-Port Hotel - Image 1
Mercure La Rochelle Vieux-Port Hotel - Image 2
Mercure La Rochelle Vieux-Port Hotel - Image 3
Mercure La Rochelle Vieux-Port Hotel - Image 4
Quai Louis Prunier, 17000 LA ROCHELLE, France

説明

ホテルのその他の情報

  • Hotel in downtown La Rochelle, near the SNCF train station and the aquarium

  • Bistro-style restaurant with panoramic view

  • Heated outdoor swimming pool and large terrace

  • Paying private parking, subject to availability. No advance bookings.

  • More than 10,765 sq.ft. dedicated to your seminars and cocktail events

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ホテル所在地

Mercure La Rochelle Vieux-Port Hotel

Quai Louis Prunier
17000 LA ROCHELLE
France

GPS:46.153824, -1.149509

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GAEE

Introducing GAEE, La Rochelle panoramic bistro restaurant. Our chef came up with the name, which for him represents the idea of a deep sea goddess. GAEE springs from a deep love for the ocean.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,355 件のレビュー

トリップアドバイザーの評価  4.3/5  98 件のレビュー

2025エクセレンス認証

Good standard hotel in a good location

トリップアドバイザーの評価 4.0/5

Shantele72 トリップアドバイザー認証口コミ

Dear Shantele72, Thank you for your feedback regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are delighted to hear that you appreciated our location and the overall high standard of our services. We understand your concerns regarding the absence of a fridge in your room. This decision was made as we have replaced the minibar with micro-filtered water fountains located in the corridors for your convenience. We appreciate your comments on the terrace room design and the pool area. Your insights are valuable as they help us improve our facilities. We regret that the pool's dimensions and the availability of sunbeds did not meet your expectations. Space constraints limit our ability to expand these areas. Your observation regarding the pool steps is noted, and we are always looking for ways to enhance guest safety and comfort. We hope to welcome you back for another visit, perhaps during a quieter period. Sincerely, Gwenaëlle

Dishonesty about ‘deposit’

トリップアドバイザーの評価 1.0/5

Marie J トリップアドバイザー認証口コミ

Dear Mrs Jones, Thank you for sharing your experience with us. We sincerely apologize for any confusion regarding the deposit process and the delay in the reimbursement of the amount. As we have explained to you several times via email, the reimbursement timeframe depends on the banks. The maximum period is one month. We suggested placing a stop payment to expedite the situation, but we are confident in our procedure. This procedure is the same for all our clients, and while there may occasionally be slight delays, there has never been any issue, and we guarantee that. Sincerely, Gwenaëlle Head of Reception

Mostly good

トリップアドバイザーの評価 3.0/5

crawford g トリップアドバイザー認証口コミ

Dear Crawfie, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are pleased to hear that you enjoyed your room and the beautiful view from your balcony. However, we sincerely apologize for the lack of housekeeping and the inconvenience caused by the absence of cups and milk in your room. We appreciate your patience in this matter, and I assure you that we will address the service shortcomings you experienced during your check-in. It is our priority to provide a welcoming atmosphere, and I regret that your initial interactions did not reflect that commitment. The person who could not indicate the places on the map was not kept at the hotel. We value your comments on staff training and will certainly take them into consideration to enhance our team’s service standards. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Sincerely, Gwenaëlle Cheffe de réception

Nice hotel in a great location

トリップアドバイザーの評価 4.0/5

stevedG4887KR Couples - トリップアドバイザー認証口コミ

Dear Steve D, Thank you for your kind words about our hotel's location and the quality of our meals. We appreciate your feedback regarding the noise from the courtyard and the firmness of the pillows. For your next visit, please do not hesitate to inform our team, who will be happy to assist you in finding a more comfortable option. We look forward to welcoming you back. Sincerely, Gwenaëlle Cheffe de réception

Lovely Hotel, fantastic location

トリップアドバイザーの評価 5.0/5

jmW4093AM トリップアドバイザー認証口コミ

Dear J P M, Thank you for your kind words regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are delighted to hear that you enjoyed our fantastic location, comfortable beds, and the amenities provided in your room. We appreciate your feedback about our bar's closing time. While we aim to create a peaceful atmosphere for all our guests, we understand that later hours can enhance the experience for some. Your comments will certainly be taken into consideration as we continuously strive to improve our services. It is wonderful to know that you enjoyed our breakfast offerings, and we hope it added to the pleasure of your stay. We look forward to welcoming you back for another delightful visit in the future. Sincerely, Gwenaëlle Cheffe de réception

との提携 TripAdvisor

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