Mercure La Rochelle Vieux-Port Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,434 件のレビュー

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Mercure La Rochelle Vieux-Port Hotel - Image 1
Mercure La Rochelle Vieux-Port Hotel - Image 2
Mercure La Rochelle Vieux-Port Hotel - Image 3
Mercure La Rochelle Vieux-Port Hotel - Image 4
Quai Louis Prunier, 17000 LA ROCHELLE, フランス

説明

ホテルのその他の情報

  • Hotel in downtown La Rochelle, near the SNCF train station and the aquarium

  • Bistro-style restaurant with panoramic view

  • Heated outdoor swimming pool and large terrace

  • Paying private parking, subject to availability. No advance bookings.

  • More than 10,765 sq.ft. dedicated to your seminars and cocktail events

当ホテルの客室

ホテル所在地

Mercure La Rochelle Vieux-Port Hotel

Quai Louis Prunier
17000 LA ROCHELLE
フランス

GPS:46.153824, -1.149509

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GAEE

Introducing GAEE, La Rochelle panoramic bistro restaurant. Our chef came up with the name, which for him represents the idea of a deep sea goddess. GAEE springs from a deep love for the ocean.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,434 件のレビュー

トリップアドバイザーの評価  4.3/5  105 件のレビュー

2025エクセレンス認証

Nice hotel with some room for improvement

トリップアドバイザーの評価 3.0/5

timd63 Couples - トリップアドバイザー認証口コミ

This hotel is modern, clean and very well located for most things to do in central La Rochelle. The breakfast is excellent with a good choice of fresh food. The car park seems to be over subscribed and inexplicably there is quite a high fee for it. It’s unclear why guests cannot simply park there for free. We paid over €1000 for our room for three nights (excluding parking) which, given the size of the room, did not feel like good value for money. We are deducting a star because the breakfast room was full of dogs, which we found extremely unhygienic.

Good standard hotel in a good location

トリップアドバイザーの評価 4.0/5

Shantele72 トリップアドバイザー認証口コミ

We spent our first two night in La Rochelle here, as we wanted a bit of luxury with a pool. Its a typical Mercure high standard hotel. Rooms are on the small side, but with everything you need. My only bug bear was that there wasn't a fridge to keep water or drinks in. We had a terrace room, which gave us this weird long outside space with chairs and a table overlooking the area by the pool. It seems poorly designed because the inside was small and yet we had this almost unusable space outside. The pool is small, but welcome relief from the heat. There are not enough sun beds though around it and yet right beside it is an outside area with seating that is rarely used, so would have made sense to make the pool area bigger and the outside seating area smaller. Again poor design. Be careful getting into the pool as well, as its got steps inside the pool to get in, rather than a ladder down into the pool. I noticed a few people struggling with that, although the hotel has put a cover on the top step to aid sight and purchase on the floor (you can't see the steps clearly as you get in). Location wise, its a 5 minute walk from the train station and right by the old port. There is however a lot more to La Rochelle than the port - but everywhere in La Rochelle is really a maximum of 30 minutes. Main area is a 5-10 minute walk. We were really happy with the location. We enjoyed our stay and would have stayed longer if the price wasn't so high over the weekend period.

Dear Shantele72, Thank you for your feedback regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are delighted to hear that you appreciated our location and the overall high standard of our services. We understand your concerns regarding the absence of a fridge in your room. This decision was made as we have replaced the minibar with micro-filtered water fountains located in the corridors for your convenience. We appreciate your comments on the terrace room design and the pool area. Your insights are valuable as they help us improve our facilities. We regret that the pool's dimensions and the availability of sunbeds did not meet your expectations. Space constraints limit our ability to expand these areas. Your observation regarding the pool steps is noted, and we are always looking for ways to enhance guest safety and comfort. We hope to welcome you back for another visit, perhaps during a quieter period. Sincerely, Gwenaëlle

Dishonesty about ‘deposit’

トリップアドバイザーの評価 1.0/5

Marie J トリップアドバイザー認証口コミ

The stay was fine and we wrote a positive review; but it was the unnecessary deduction of 100 euros as a ‘deposit’. Our friends checked in at the same time and did not have to do this. Normally a credit card is taken as security for money owed for breakfast, drinks etc but we have never had any money actually deducted. On checking out we were assured the 100 euros would be credited back the next day. However this only happened today, nearly 4 weeks later and after a lot of emails and telephone calls. We are very unhappy with this disservice.

Dear Mrs Jones, Thank you for sharing your experience with us. We sincerely apologize for any confusion regarding the deposit process and the delay in the reimbursement of the amount. As we have explained to you several times via email, the reimbursement timeframe depends on the banks. The maximum period is one month. We suggested placing a stop payment to expedite the situation, but we are confident in our procedure. This procedure is the same for all our clients, and while there may occasionally be slight delays, there has never been any issue, and we guarantee that. Sincerely, Gwenaëlle Head of Reception

Mostly good

トリップアドバイザーの評価 3.0/5

crawford g トリップアドバイザー認証口コミ

Stayed here 1 night on the journey North back home. Hard one not to give it 4 but some issues spoiled a great stay. We were checked in by 2 guys, one of whom was super cool (or so he thought) and didn't appear to be able to smile, and the other who when asked to mark on a map where we were couldn't do it as his nail polish was drying and so got his trainee to do it. Our room was lovely and comfortable and had a great balcony overlooking the vieux port. Housekeeping was somewhat lacking, and there were no cups in the room, and no milk for the coffee. We phoned down to reception to sort this but with no result, after 20 minutes I went down. With no apologies, the supercool receptionist reluctantly went to bring me milk and a couple of paper cups. Forget the eco nonsense, but in a hotel of this category I don't expect paper throw away cups! As the web photos showed glass cups, I pointed this out, only to be told that if I wanted anything different I had to go upstairs to the bar and get them myself! After a significant wait I got my 2 cups. The following morning on passing and on check out, the situation was totally different, with 2 very friendly and helpful female reception staff who went the extra mile. While La Rochelle is an upmarket trendy resort, I would suggest that staff selection and training be looked at carefully, as the status of Mercure within the Accor range would suggest better.

Dear Crawfie, Thank you for taking the time to share your feedback regarding your recent stay at Hôtel Mercure La Rochelle Vieux-Port. We are pleased to hear that you enjoyed your room and the beautiful view from your balcony. However, we sincerely apologize for the lack of housekeeping and the inconvenience caused by the absence of cups and milk in your room. We appreciate your patience in this matter, and I assure you that we will address the service shortcomings you experienced during your check-in. It is our priority to provide a welcoming atmosphere, and I regret that your initial interactions did not reflect that commitment. The person who could not indicate the places on the map was not kept at the hotel. We value your comments on staff training and will certainly take them into consideration to enhance our team’s service standards. We hope to have the opportunity to welcome you back in the future for a more seamless experience. Sincerely, Gwenaëlle Cheffe de réception

Nice hotel in a great location

トリップアドバイザーの評価 4.0/5

stevedG4887KR Couples - トリップアドバイザー認証口コミ

Nice hotel that is very convenient for the old port area of town. Breakfasts were great - dinner also good. Our room was nice but a little noisy from the courtyard - and we didn’t get along with the firm pillows. We would recommend the hotel and would stay there again.

Dear Steve D, Thank you for your kind words about our hotel's location and the quality of our meals. We appreciate your feedback regarding the noise from the courtyard and the firmness of the pillows. For your next visit, please do not hesitate to inform our team, who will be happy to assist you in finding a more comfortable option. We look forward to welcoming you back. Sincerely, Gwenaëlle Cheffe de réception

との提携 TripAdvisor

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