Novotel Brisbane Airport

Novotel Brisbane Airport 4.5성

트립어드바이저 평점 4.0/5 2,493 리뷰

지도에서 보아라.

호텔 추가 정보

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

호텔 위치

Novotel Brisbane Airport

6-8 The Circuit, Brisbane Airport, Queensland
4008 BRISBANE
Australia

GPS:-27.414713, 153.082886

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

요약
호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 통행 가능 호텔
  • 웰빙
  • 에어컨
  • Wi-Fi
  • 조식
  • 회의실

CATALINA RESTAURANT

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

숙박

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

TripAdvisor 평가  4.0/5  2,493 리뷰

Transit

트립어드바이저 평점 5.0/5

Venture66679877028 Solo travel - TripAdvisor 인증 리뷰

Due to a last minute flight cancellation, my company had us staying in Brisbane for the night before flying out the next morning. Therefor, when we arrived to the Novotel Cody’s service was phenomenal. Check in was easy, taxi booking and travel agent was taken care of, outstanding service. And the breakfast the following morning was simple but adequate. Will definitely consider staying here for business again in the future.thank you

Dear Venture66679877028, Thank you for taking the time to review Novotel Brisbane Airport! It is a pleasure to read about your experience with us. I am delighted to read that Cody provided exceptional service and that we were able to anticipate your needs and assist with transport. I will ensure to pass on your comments to him directly. Thank you again for your review, and we look forward to welcoming you back in the future. Kind regards, Andy Nie General Manager

AMAZING FOOD & SERVICE

트립어드바이저 평점 5.0/5

JillyHFoodie Solo travel - TripAdvisor 인증 리뷰

Came here specifically for dinner as I have heard great things about Catalina Bar & Restaurant on Monday 19 September. The staff there are amazing with excellent customer service thank you to Renee for letting me know that I can ask her and get me anything I needed throughout the night, seeing how I was with everything from food to service & Roxanne for her service, however my drinks that I ordered was slow as my food came first, staff should work promptly to get drinks out that was only my down side I had for the night but Renee was amazing and definitely made my night better with our chat that we had. The food I ordered was fantastic, lovely & delicious cooked to perfection and thank you to the chef that cooked my steak definitely one of the best I have had in a long time. Will definitely be coming back again for the food and the amazing customer service that I have received from the girls tonight.

Dear JillyHFoodie, Thank you for taking the time to review Catalina Bar and Restaurant. It is a pleasure to read about your dining experience, which was enhanced by our team. I will ensure to pass your encouraging comments to Renee and Roxanne and our chefs, as I know this will mean a lot to them. Thank you for your constructive comments regarding your beverages. I will endeavor to investigate this further and follow up with our restaurant team to ensure a seamless experience moving forward. Thank you again for providing us with feedback regarding your stay, and we look forward to the opportunity to welcome you back soon. Kind regards, Andy Nie General Manager

Convenient to airport and cruise terminal

트립어드바이저 평점 4.0/5

Sonja I Solo travel - TripAdvisor 인증 리뷰

The concierge was fantastic, helpful and friendly. Front desk staff were also friendly and checked me in quickly. Breakfast was ok - standard runny scrambled eggs which shows they were over cooked, not a huge range of options but not bad either Pathetically small glasses for juice - it is so annoying to have to keep going up to get a glass of juice and two sips later and its gone

Dear Sonja I, We greatly appreciate your review of Novotel Brisbane Airport. It is great to read about the wonderful experience you had with our front of house team, in particular the concierge. Thank you for sharing your feedback regarding breakfast, these are certainly two areas that I will raise with the team, in a effort to enhance our guest experience. Thank you again for reviewing our hotel, and we look forward to welcoming you back in the future. Kind regards, Andy Nie General Manager

Highly recommend Tersia and the hotel staff for above and beyond customer service

트립어드바이저 평점 5.0/5

jacobfA6445ST 가족 - TripAdvisor 인증 리뷰

I stayed at the Novotel, Brisbane Airport and have to praise the high level of customer service my daughter and I received from their front of house reception staff. Tersia went above and beyond in our check in and was amazingly friendly. There was not an issue that anyone of the staff members could not resolve. Even the next day with ordering a taxi to make sure my daughter got to her dance concert championship on time. This hotel made it amazingly easy from arriving at the airport as it was just a short taxi cab drive to the otherside and from their the staff assisted with everything, making sure the stay was enjoyable. Reasonable prices with their restaurant and breakfast as well. It really just was a most convenient, budget friendly while maintaining high standard rooms and an all round welcoming stay! We will always use this hotel from now on with flying into Brisbane airport! Thank you again Novotel Brisbane and again special thanks to Terscia and Kristian on front reception.

Dear jacobfA6445ST, Thank you for your review of Novotel Brisbane Airport. It is a pleasure to read about the fantastic experience you had with us, in Tersia's most capable hands. I am delighted that our hotels location, dining options and rooms were suitable to your needs for your stay with your daughter. It is certainly our responsibility to ensure a seamless experience from your arrival to you departure. I will personally ensure that Tersia and Kristian read your review, as I know it will serve as motivation to the team to continue to provide exceptional service. Thank you again for your review, and we look forward to welcoming you back in the not to distant future. Kind regards, Andy Nie Thank you

Poor management of hostpitality training and skills

트립어드바이저 평점 2.0/5

Lockyertours 비즈니스 - TripAdvisor 인증 리뷰

Unprofessional hotel Management took over an hour to organise a refund after overcharging for meals at restaurant and turned a birthday meal into a complicated, messy ordeal. Hotel management and staff showed extreme lack of hospitality skill. Would not recommend this hotel other than convenience to the airport. Be well prepared for long lines and waits for staff to work out how to perform their jobs. Beds in rooms are on wheels and skates away from the walls so losing pillows all night. Rooms clean and neat. But until hotel management changes I wouldn’t recommend staying here over the city.

Dear Lockyertours, Thank you for your review. I have reached out to you directly, in order to apologize for the dissatisfaction experienced on this special birthday evening. I look forward to hearing from you. Kind regards, Andy Nie General Manager

제휴 TripAdvisor

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