Mercure Tyumen Center 4 stars

Customer review rating 4.7/5 3,327 reviews

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Mercure Tyumen Center
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+ 20 Services

Hotel extras

  • Free Wi-Fi

  • Fitness center

  • Laundry

  • Advantage 4

  • In the heart of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Tyumen Center

14, 50-let Oktyabrya street
625048 tyumen
russian federation

Tel: +73452534242

Fax: (+7)3452/534243

Check-in from 14h00

Check out up to 12h00

  • By plane

    ROSCHINO AIRPORT At 16km / 9.94 miles

  • By train

    TYUMEN VOKZAL At 3.8km / 2.36 miles

GPS :57.151875, 65.56707

Our accommodation(s)

The hotel has 192 rooms, offering guests a choice between Standard, Deluxe and Privilege Rooms, or Suites. All rooms feature a modern design. The hotel offers 24-hour room service, WiFi, hairdryer, safe, TV, toiletries, and tea/coffee-making facilities.

Standard Room with one double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with a double bed and a view on the hotel courtyard

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Top Floor Room with a double bed and a city view

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with one double bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with twin beds

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LA TAIGA

Type of cuisine: International

The La Taiga restaurant brings local produce to your table. You can enjoy a unique combination of hearty Russian cuisine and European dishes. Discover our "Flavors from the wine cellar" collection with the restaurant's special wine list.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

LOGOVO THE BAR FOOD EXPERIENCE

For a catch-up with friends, a business meeting or simply a tasty dinner, everyone will find something to enjoy at the Logovo bar. We serve tasty, fresh food as well as a wide range of drinks. There is live music in the bar on weekday evenings.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 162

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Tyumen Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,327 reviews

tripadvisor

TripAdvisor Rating 4.5/5

342 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good s.

Customer review rating 4.5/5

Nice S. Business - 17/04/2021 Confirmed reviews ALL

All nicely organized, but 1. Room service food, I was not able to download the menu from online resource. 2. Option for extension was not provided, being silver level, I would have expected this resolved. I guess duty managers never got involved or engaged. I would say thanks to front desk lady the night before the check out date, who did notice that I have Accor silver and provided late check out till 6 pm.

Dear Bakhtiyar A., We very much appreciate your comments regarding your s. at the Mercure Tyumen Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dmitry Kulyapin Deputy Front Office Manager

Not fit to expectations

Customer review rating 2.5/5

Mikhail T. Business - 10/04/2021 Confirmed reviews ALL

I've been in Mercure Tyumen Center many times before, but this time very disappointed me: room's windows was oriented on backyard with noisy kitchen hood (I guess?)

Great stay

Customer review rating 4.0/5

Anastasia Business - 24/02/2020 Confirmed reviews ALL

The hotel is perfectly located in a few steps from Magellan shopping/business centre and a block away from Stolypin business centre. Rooms are spacious, exceptionally clean and well-equipped. These comfy beds and heavenly soft pillows will force you to sleep like a baby! A/c didn't work so it was stuffy in a room. Overpriced breakfast - there are lots of nearby options to consider.

Уважаемая Анастасия, Спасибо за Ваш отзыв о гостинице Меркюр Тюмень Центр. Нам очень приятно, что Вы так высоко оценили сервис в нашем отеле. Мы придаем первостепенное значение качеству обслуживания гостей и делаем всё возможное, чтобы каждый гость почувствовал наше гостеприимство и заботу. Отдельно благодарим Вас, что выделили работу нашего бармена, уверена, ему будет приятно это узнать. Что касается работы WI-FI, я обязательно передам Ваши комментарии нашему IT-менеджеру для проверки скорости подключения. Наша техническая служба также проверит работу системы вентиляции и кондиционирования, чтобы найти причину Вашего замечания. Еще раз спасибо за обратную связь. Будем рады видеть Вас снова в Тюмени и нашей гостинице! С уважением, Елена Перевалова, Менеджер по качеству

Good Stay

Customer review rating 4.0/5

Olga Business - 22/02/2020 Confirmed reviews ALL

In overhaul im satisfy with stay. Few moment didnt let me feel myself fully satisfied: when i open room where is a unpleasant smell like expired eggs. I try to open window and remove smell. Hour later i close window, leave hotel and on reception pass information about smell to administrator. She said cleaning lady will check and help. When i return late evening to my room, window was opened and it was very cold in the room (it was -22C outside). When i call to administrator and said what its very cold in the room i was told whats nothing can be done. I dont think cleaning lady have right to left window in my room opened and let cold from outside go ti the room. Even few next days with heater turned to maximum it was very cold in my room. i ask for bathrobe but it didnt help a lot.

Уважаемая Ольга, Большое спасибо, что Вы нашли время поделиться с нами своими впечатлениями об отдыхе в гостинице Меркюр Tюмень Центр. Искренне благодарим Вас за высокие оценки предложенному сервису и работе персонала. Я приношу Вам свои извинения за неудобства, с которыми Вы столкнулись во время Вашего пребывания. Служба гостиничного хозяйства обязательно еще раз тщательно проверит данный номер, чтобы подобных ситуаций с неприятным запахом не повторилось в будущем. Мы также проведем дополнительную беседу с персоналом о допустимых действиях при обнаружении запаха. Хочу Вас уверить, ежедневно мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Для нас очень важно, чтобы проживание в Меркюр Тюмень Центр оставило у вас только самые приятные впечатления, поэтому мы сделаем все необходимое, чтобы подобных моментов не возникло в будущем. Еще раз спасибо за обратную связь. Будем рады видеть Вас снова в Тюмени и нашей гостинице! С уважением, Елена Перевалова, Менеджер по качеству

Amazing experience!

Customer review rating 5.0/5

Christo V. M. Couples - 16/02/2020 Confirmed reviews ALL

The staff and rooms are amazing, especially the bartender Anastasia. Very new, clean hotel, strategically located in the heart of the city next to a huge shopping mall and a lot of places to dine out.

Dear Mr. Van M., Thank you for taking the time to share your experience about your stay at Mercure Tyumen Center. We are happy to read that most of the services in our Hotel met your expectations and we have informed our team with your kind words. I will share your comments with our bartender, I am sure that this feedback will serve as an encouragement to her. I've noticed that you rated our WI-FI as 50 out of 100. Our IT will check the connection in the room and will look into ways of improving it. Thank you for bringing this to our attention. We look forward to welcoming you back! Best regards, Elena Perevalova, Quality Manager

Great place in Tjumen

Customer review rating 5.0/5

Maxim B. Business - 10/02/2020 Confirmed reviews ALL

perfect check-in and check-out, good breakfast, nice option of premium lounge but no drinks late at night :(

Уважаемый гость, Спасибо за оставленный отзыв о проживании в гостинице Меркюр Тюмень Центр. Нам очень приятно, что Вы так высоко оценили сервис в нашем отеле. Мы придаем первостепенное значение качеству обслуживания гостей и делаем всё возможное, чтобы каждый гость почувствовал наше гостеприимство и заботу. Мы примем во внимание Ваши замечания по поводу улучшения ассортимента блюд на завтраке, а что касается свежеприготовленного омлета, то он является неотъемлемой частью завтрака и его всегда можно заказать у сотрудника ресторанной службы отдельно. Еще раз спасибо за обратную связь. Будем рады видеть Вас снова в Тюмени и нашей гостинице! С уважением, Елена Перевалова, Менеджер по качеству

Goof stay and staff

Customer review rating 4.5/5

Sergey E. Business - 03/02/2020 Confirmed reviews ALL

All was good as usual

Dear Mr. E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Irina Dushkina Front Office Manager email: h7…

Comfortable stay

Customer review rating 5.0/5

Valeriy Business - 01/02/2020 Confirmed reviews ALL

Very comfortable stay however it was short (one night only). This is the second time I stay at the Mercure Tyumen Center and second time I experienced high quality of the service including very friendly staff, comfortable room and very good breakfast with the wide variety of food choice.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Tyumen Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Irina Dushkina Front Office Manager email: h7…
Customer review rating 4.5/5

Andrea Business - 31/01/2020 Confirmed reviews ALL

welcome is good, room comfortable, clean

Dear Andrea, Thank you for taking the time to share your experience about your stay at Mercure Tyumen Center. We are happy to read that most of the services in our Hotel met your expectations and we have informed our team with the ratings you gave. We will look into ways of improving our check-in procedure to organize a priority lane as Customer's satisfaction remains out top concern. Thank you for your feedback. We look forward to welcoming you back! Best regards, Elena Perevalova, Quality Manager

well located

Customer review rating 3.5/5

Anns Business - 27/01/2020 Confirmed reviews ALL

Dear sirs, Accor hotels are really very good. But this time I had 2 issues. The 1st one is connected with pillows. There are decorative pillows in the rooms. The pillow cases on the decorative pillows are not changed every day. But please explain me why they are always put on clean white pillow cases? It is really not hygienic. It was not pleasant to lay after that on the pillows. And one more thing - the hotel is not very old, but the tile is covered with lime scale in the bathroom. Lime scale can be easily removed with special cleaning fluids

Уважаемая Анна, Спасибо, что нашли время и ответили на вопросы нашей анкеты о проживании в гостинице Меркюр Тюмень Центр. Мы очень благодарны Вам за высокие оценки нашего отеля и работы в целом. Для нас это отличный стимул работать и развиваться дальше. Мы обязательно примем во внимание Ваше замечание относительно декоративных подушек. Я также передам Ваши комментарии руководителю службы гостиничного хозяйства, чтобы она более тщательно проконтролировала качество уборки в ванной комнате. Кроме того, я обратила внимание, что Вы поставили низкие оценки за внимание, оказанное Вам как держателю карты лояльности. Я буду Вам очень признательна, если Вы напишите, что именно не соответствовало Вашим ожиданиям ответным письмом. Еще раз спасибо за обратную связь. Будем рады видеть Вас снова в Тюмени и нашей гостинице. С уважением, Елена Перевалова, Менеджер по качеству

Good

Customer review rating 4.5/5

Maxim Business - 07/12/2019 Confirmed reviews ALL

It was good. But please create cigar lounge!

Уважаемый Максим, Спасибо за оставленный отзыв о проживании в гостинице Меркюр Тюмень Центр. Нам очень приятно, что Вы так высоко оценили сервис в нашем отеле. Мы придаем первостепенное значение качеству обслуживания гостей и делаем всё возможное, чтобы каждый гость почувствовал наше гостеприимство и заботу. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. С уважением, Елена Перевалова, Менеджер по качеству

Excellent location and service

Customer review rating 5.0/5

Juan G. Business - 04/11/2019 Confirmed reviews ALL

Rooms are very comfortable with adequate space. Hotel staff including the personnel working at the bar/restaurant and very friendly and willing to help. Laundry service is also very good. Highly recommended.

Dear guest, Thank you for taking the time to share your experience about your stay at Mercure Tyumen Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Perevalova, Quality Manager

Business trip

Customer review rating 5.0/5

Nelly Business - 23/10/2019 Confirmed reviews ALL

Everything was great. Excellent service and comfortable accommodation. Breakfasts are limited in choice, but enough to have good breakfast

Dear Nelly, Thank you for taking the time to share your experience about your stay at our Hotel. We are happy to read that you enjoyed the service of our staff and we have informed our team about your kind words. We look forward to welcoming you back at Mercure Tyumen Center! Best regards, Elena Perevalova, Quality Manager

Great Service and very clean

Customer review rating 4.5/5

Tano Solo - 26/08/2019 Confirmed reviews ALL

I was pleasantly greeted by the reception and managed to do an early check in with no problem at all. The room was very clean and breakfast was quite good. I also requested for an alarm call and taxi as I had an early flight and the reception staff duly obliged.

Dear Mr. M., we thank you very much for your stay at Mercure Tyumen Center and for your positive feedback which we highly appreciate. In the hope to have a chance to welcome you soon back again. Best regards, Irina Dushkina Front Office Manager email: h7…

Perfect

Customer review rating 5.0/5

Irina K. Business - 13/08/2019 Confirmed reviews ALL

I was given a higher class room upon arrival. An ironing board and iron were provided very quickly, upon my request. Bed was very convenient and breakfast was just lovely. In two words: all perfect!

Уважаемая Ирина, Позвольте поблагодарить Вас за Ваш отзыв. Нам очень приятно, что Вам у нас понравилось. Вся команда Меркюр Тюмень Центр всегда старается подарить своим гостям великолепный сервис и только позитивные эмоции. Возвращайтесь к нам вновь, мы будем рады снова видеть Вас в нашем городе и нашем отеле! С уважением, Елена Перевалова Менеджер по качеству, H7…

Nice

Customer review rating 5.0/5

Mihail Solo - 04/08/2019 Confirmed reviews ALL

Good hotel to stay in.

Уважаемый Михаил, Спасибо за великолепный отзыв нашему отелю! Нам очень приятно, что Вы высоко оценили качество предоставляемых нами услуг. Для нас это является лучшей похвалой и отличной мотивацией для нашей дальнейшей работы. Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением, Елена Перевалова, Менеджер по качеству, h7…

Only positive emotions

TripAdvisor rating 5.0/5

Тамара М Business - 10/04/2019 TripAdvisor review

I am fully satisfied with my visit, thanks for room upgrade and all additional services suggested. Personnel was very friendly. Everything inside met my expectations. I shall be glad to stay in this hotel again

Dear Tamara! Thank you for your wonderfully positive review following your recent stay at the Mercure Tyumen Center. We are happy to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon! Kind regards, Irina Dushkina Front Office Manager email: h7315-fo@accor.com

Tyumen, Russia

TripAdvisor rating 2.0/5

eino_laakkonen Business - 21/10/2015 TripAdvisor review

It was a total unsuccessful accomondation. There was a fire detector failure and the detector peeped randomly the whole night. I wasn't able to sleep at all. At that time i didn't find out what was the source of a sound. Next Morning I changed the room, but next room was so hot that I was forced to sleep a window open. There was very noisy street under the window. I complained at reception about the temeprature, but they did nothing, but advising to open a window.

Dear eino_laakkonen, Thank you for taking the time to tell us about your experience at the Mercure Tyumen Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Nadezhda Shigaeva Front Office Manager

Nice staff on reception.

TripAdvisor rating 5.0/5

pirozhkovy Business - 15/04/2015 TripAdvisor review

Thanks a lot for the staff on reception. Very regardful and professional. It was a first impression. Also the room was comfortable, large and clean/ The location is exellent for me, because I've got the own restoraunt near your hotel. Mercure Tyumen,see you again!

Dear Yury, Thank you very much for choosing Mercure Tyumen Center! We are very happy to read your warm comments about our staff. We do our best to make a stay of all our guests comfortable! We will be very glad to see you again in Tyumen and in our hotel! Warm regards, Nadezhda Shigaeva, Front Office Manager

Our most recent 20 reviews

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