Mercure Tyumen Center 4 stars

Customer review rating (ALL Rating) 4.4/5 842 reviews

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Description

Hotel extras

  • Free Wi-Fi

  • Fitness center

  • Laundry

  • 20 minutes ride from Roschino Airport

  • In the heart of the city

Our accommodation(s)

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Hotel location

Mercure Tyumen Center

14, 50-let Oktyabrya street
625048 Tyumen
Russia

GPS:57.151875, 65.56707

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TAIGA

The La Taiga restaurant brings local produce to your table. You can enjoy a unique combination of hearty Russian cuisine and European dishes. Discover our "Flavors from the wine cellar" collection with the restaurant's special wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  842 reviews

TripAdvisor Rating  4.5/5  361 reviews

Nice personal, good stay

Customer review rating 5.0/5

Alexander Business - Confirmed reviews ALL

Thank you for upgrading my room, nice personal. Enjoyed time in restaurant.

Dear mr.T., Thank you very much for choosing Mercure Tyumen Center! We are very happy to read your warm comments about our staff. We do our best to make a stay of all our guests comfortable! We will be very glad to see you again in Tyumen and in our hotel! Warm regards, Anna Frolova Deputy Front Office Manager

well located

Customer review rating 4.0/5

Ekaterina Friends - Confirmed reviews ALL

good hotel in the city center. nice and big room.

Dear Ekaterina U., We very much appreciate your comments regarding your stay at the Mercure Tyumen Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Frolova Deputy front office manager

Bad stay

Customer review rating 2.0/5

Диана К. Business - Confirmed reviews ALL

bad smell in the toilet, poor cleaning, uncomfortable bed, water in the shower does not drain

Dear mrs. K., Thank you for taking the time to tell us about your experience at the Mercure Tyumen Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Frolova Deputy Front Office Manager

Good hotel, but some points for improvement

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Good location, spacious rooms, but the water is not regulated properly. As it might be 38 degrees at maximum and if you want hot shower - it’s not possible. Also no low weight dumbbells in the fitness room.

Dear mrs. L., Thank you for taking the time to tell us about your experience at the Mercure Tyumen Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Frolova Deputy Front Office Manager

Good enough

Customer review rating 4.0/5

Galia Friends - Confirmed reviews ALL

Overall impression of the stay is ok. The service was great, breakfast is very good, but the room is a subject for improvement - the bed and pillows were awful, we woke up as we were beaten. There was no air in the room, AC didn’t work, when we opened the window, we heard high noice of internal hotel equipment (had no idea what was it). Another time we will definitely prefer another hotel to stay in Tyumen.

Dear mrs S., Thank you for taking the time to tell us about your experience at the Mercure Tyumen Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Frolova Deputy Front Office Manager

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Other web-users rate our hotel

  • 249 reviews 9.4/10 Location
  • 618 reviews 7.2/10 Room
  • 440 reviews 9/10 Service
  • 12 reviews 7.1/10 WiFi
  • 328 reviews 9.3/10 Breakfast
  • 200 reviews 6.7/10 Cleanliness

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