Dear Mr. Andrie B., Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations, particularly regarding the condition of our facilities. Your comments about the air conditioning and the overall condition of the hotel have been noted and will be shared with the relevant teams as part of our continuous improvement efforts. Regarding your ALL membership points, after conducting a thorough review, we identified an error on our side in the points crediting process. We are pleased to inform you that your points have now been successfully credited to your membership account. Please accept our sincere apologies for the inconvenience and delay this may have caused. Thank you once again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Bangka and provide you with a much better experience in the future. Best regards, Management Novotel Bangka Hotel & Convention Centre

Dear Mrs. Melisa, Thank you for sharing your feedback and for staying with us. We are pleased to know you found your stay comfortable. However, we are sorry to hear that our breakfast did not fully meet your expectations. Your comment is very valuable, and we will share it with our food and beverage team for further improvement in variety and quality. We hope to have the pleasure of welcoming you and your family again for an even better experience. Best regards, Management Novotel Bangka Hotel & Convention Centre

Dear Mr. Okkfy M., Terima kasih banyak atas ulasan positif yang Anda berikan. Kami sangat senang mengetahui bahwa Anda merasakan pelayanan yang luar biasa dari tim kami, serta keramahan dan ketulusan dalam melayani selama Anda menginap. Apresiasi Anda menjadi motivasi bagi kami untuk terus memberikan pelayanan terbaik dan menciptakan pengalaman yang berkesan bagi setiap tamu. Kami berharap dapat kembali menyambut Anda di Novotel Bangka Hotel & Convention Centre dalam waktu dekat. Salam hangat, Manajemen Novotel Bangka Hotel & Convention Centre

Dear Mr. Martin E. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear Mr. Bejo U., Thank you very much for sharing your experience at Novotel Bangka Hotel & Convention Centre. We are pleased to know that you had a good stay with us and appreciated our accommodation, team service, smooth check-in and check-out process, as well as the overall hotel experience. Your positive feedback is truly encouraging for our Heartists. At the same time, we sincerely appreciate your valuable comments regarding cleanliness, booking experience, WiFi connection speed, and our sustainability initiatives, including sustainable food practices. Your feedback is very important to us and has been shared with the relevant departments as part of our continuous improvement efforts. Once again, thank you for choosing Novotel Bangka. We look forward to welcoming you back and providing an even better experience in the future. Warm regards, Management Novotel Bangka Hotel & Convention Centre

Yth. Bapak Benny W., Salam hangat dari Novotel Bangka Hotel & Convention Centre. Terima kasih telah meluangkan waktu untuk membagikan pengalaman Bapak dan atas status Bapak sebagai Gold Member. Kami sangat menghargai masukan yang Bapak sampaikan. Kami mohon maaf atas ketidaknyamanan yang Bapak alami terkait kebijakan welcome drink di lounge. Kami memahami Bu bahwa penjelasan mengenai penggunaan gelas/cup serta pembatasan membawa minuman ke kamar terasa membingungkan dan tidak konsisten. Masukan ini sangat berharga bagi kami dan akan kami sampaikan kepada tim terkait untuk dilakukan evaluasi agar ke depannya prosedur dapat dijelaskan dengan lebih jelas dan nyaman bagi tamu. Kami juga menyesalkan ketidaksiapan staf di lounge sehingga Bapak harus menghubungi front desk untuk meminta bantuan. Hal ini tentu tidak mencerminkan standar layanan yang kami harapkan. Kami akan menindaklanjuti hal ini dengan tim operasional agar kehadiran dan kesiapsiagaan staf di area lounge dapat ditingkatkan. Sekali lagi, kami mohon maaf atas pengalaman yang kurang menyenangkan tersebut. Kami berharap Bapak dapat memberikan kami kesempatan untuk menyambut dan melayani Bapak dengan lebih baik pada kunjungan berikutnya. Hormat kami, Management Novotel Bangka Hotel & Convention Centre

Dear Mr. Yoga A., Thank you for the great review of our hotel. We sincerely apologize for your experience with the Wi-Fi and breakfast, and we will continue improving our services to better meet your expectations. We are glad that you enjoyed your stay overall and hope to welcome you back very soon. Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear Mrs. Rizki R., Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear Mr. Teddy K., Thank you for taking the time to share your valuable feedback with us. Regarding the television in the room, we sincerely apologize that the current model did not meet your expectations. Our hotel is indeed still in the process of upgrading to Smart TVs, and your feedback is very helpful as we review our improvement plans. We truly appreciate your insights and hope to have the opportunity to welcome you back with an even better experience in the future. Warm regards, Management Novotel Bangka Hotel & Convention Centre

Dear Mrs. Wina S., Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay. Thank you, and have a great day! Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear Mrs. N., Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay. Thank you, and have a great day! Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear K., Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay. Thank you, and have a great day! Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear P., Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay. Thank you, and have a great day! Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear E., Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay. Thank you, and have a great day! Sincerely, Management Novotel Bangka Hotel & Convention Centre

Dear ANDI S., Kami sangat menghargai komentar Anda mengenai pengalaman menginap Anda di Novotel Bangka - Hotel & Convention Centre. Kami selalu senang menerima ulasan positif dari anda. Saya akan menyampaikan komentar Anda kepada tim kami. Saya yakin ulasan ini akan menjadi penyemangat bagi seluruh staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Terima kasih sekali lagi karena telah berbagi pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama menyenangkannya dengan kunjungan sebelumnya. Hormat kami, Permadi Duty Manager

Kepada T. THIA, Kami sangat menghargai komentar Anda mengenai pengalaman menginap Anda di Novotel Bangka - Hotel & Convention Centre. Kami selalu senang menerima ulasan positif dari anda. Saya akan menyampaikan komentar Anda kepada tim kami. Saya yakin ulasan ini akan menjadi penyemangat bagi seluruh staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Terima kasih sekali lagi karena telah berbagi pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama menyenangkannya dengan kunjungan sebelumnya. Hormat kami, Permadi Duty Manager

Dear Andika, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Permadi Duty Manager

Dear J., We very much appreciate your comments regarding your stay at the Novotel Bangka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Permadi Duty Manager Novotel Bangka