ibis budget Lyon Est Saint-Quentin-Fallavier 2 gwiazdki

Do not make this hotel your starting point to visit the region. Place is very basic, rooms are small, noisy, the surroundings are not friendly. But for one night, before taking the plane, it can work.

Pomocna załoga, ale ogólnie mało możliwości supportu i wsparcia. Brak możlwosci zamówienia taxi, mała wiedza nt okolicy. Chętni, ale niestety niewyszkoleni w tym temacie. Mam wrazenie że manadżer nie przekazał jak mają działać w określonych sytuacjach. BRAK PAY PASS

Room was stone cold and felt damp on arrival and heating took 15 minutes to start to work. Shower gel dispenser was empty but could not be replaced as staff said they had run out. On second night, only one large towel was provided for 2 adults and maid said there weren't enough clean towels on site to provide a second. The second towel was only provided after an argument at reception. This hotel seems to have confused the concept of "budget" with bad management. It is not run to usual Ibis Budget standards.

We arrived very late and had a very unfriendly welcome, just when we could have done with a friendly one! Otherwise the hotel was just like a formula 1 except you get towels, a toilet and a better breakfast. For twice the price. We cancelled our booking for the return journey and booked a formula 1 instead. There we got exactly what we expected with the friendly and helpful staff we are used to.

The hotel is clean and comfortable. Receptionist kind and helpful when we stayed. Breakfast is good and reasonably priced. The car park was very full but there is an overflow car park at the far end of the hotel. I was slightly concerned about the security of our car in the overflow car park and just managed to squeeze into the car park closer to the hotel. There is a very large supermarket across the road with fuel and a McDonalds!