Mercure Lyon Est Villefontaine 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 1 569

O hotelu

  • 15 min od lyońskiego lotniska Saint-Exupéry

  • Wstęp do centrum fitness Ikebana i na zewnętrzny basen

  • Apartamenty rodzinne w sercu zielonego parku

  • 7 modułowych sal konferencyjnych dla 250 osób

  • Tradycyjna restauracja La Belle Epoque i braseria Le New Sunset

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Lokalizacja hotelu

Mercure Lyon Est Villefontaine

Parc Technologique, 20 rue Condorcet
38090 VILLEFONTAINE
Francja

Pozycja GPS:45.627242, 5.166419

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

Nasze pokoje

Hotel Mercure Lyon l'Isle d'Abeau jest niczym kwintesencja uroku i komfortu. Zapraszamy do eleganckich, komfortowych i przytulnych pokoi należących do wielu różnych kategorii. Zapraszamy do komfortowego pokoju standardowego lub do pokoju typu superior z szerszą gamą usług. Mamy także pokoje typu studio, które zapewniają więcej przestrzeni.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 1 569

Ocena TripAdvisor  3.5/5  Liczba opinii: 718

Smelly, moldy, full of fungus dirty run down room... Barely 3 star, probably 2...

Ocena na stronie TripAdvisor 1.0/5

Michael O Rodziny - Opinia zatwierdzona w TripAdvisor

The room smell was extremely strong and moldy. You could barely breathe, it's a disgrace to even consider selling a room like this and market it as a 4 star hotel. To add to the disgrace and the stench, there were dead and alive bugs in the room. Dirty walls full of stains and liquid marks, same on the curtains and floor, etc... We specifically requested for a baby crib but were not provided with it despite checking in online 48h in advance... Extremely poor experience, it was between a 2 to 3 star room, and it is clearly a health hazard to spend time breathing a moldy environnent full of fungus.....

Good location

Ocena na stronie TripAdvisor 3.0/5

Myska74 Solo travel - Opinia zatwierdzona w TripAdvisor

We chose the hotel due to the location close to the highway. The hotel is easy to find. It is being refurbished. The staff was nice. The breakfast was ok. We booked an apartment behind the hotel. It was big, a smaller bedroom, a kitchenette with a living room and a bathroom. The apartment was clean but would need to be a bit refreshed. The only problem was a terrible smell in the whole apartment which was even waking us up during the night. We survived one night but I cannot imagine to stay longer. I am not sure what has caused the smell but the hotel should do something about it as well as about the air conditioning which was very noisy.

Dear IVO GOMBALA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau, particularly about the smell in the room and the noise of the air conditionnind. For the breakfast, we're surprised because you have more choice (viennoiserie, bread, hot drinks, fruit juice, fresh fruit, yoghurts, butter, eggs, bacon etc...). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesisate to ask to the reception (opened 24h a day), of course if you want to change the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have contacted you by email too about all thoses things. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

niekorzystny stosunek jakości do ceny

Ocena klientów 1.5/5

Anonimowo Pobyt służbowy - Opinie potwierdzone ALL

Pokoje (domki) miały wiele śladów zabrudzenia. Zapach unoszący się w pomieszczeniu nie był przyjemny.

Dear PAWEL B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita SAID ABASSE Responsable Hébergement/Room Division Manager Tel Direct/ Direct Phone : +33(0)4 74 96 81 75 Mail Direct/Direct Email : an… ou h1…

A very basic stay

Ocena na stronie TripAdvisor 2.0/5

Dreamerallday Couples - Opinia zatwierdzona w TripAdvisor

We booked an apartment out the back of the hotel whilst driving down to Italy from the UK for our wedding. We needed the space in the apartment for all of our wedding luggage and space was pretty much the only good thing about this hotel. It was very dirty with stains on everything from the curtains to our pillowcases, the batteries in the remote control were dead. The smell of the apartment was almost intolerable, the staff did not appreciate my attempts to speak french and came across very rude however they did allow me to drive my car through the delivery gate in order to unload our luggage outside the apartment. This hotel is not up to scratch in terms of cleanliness and respectful staff.

Dear Dreamerallday, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

A basic stay

Ocena na stronie TripAdvisor 3.0/5

basilezinis Rodziny - Opinia zatwierdzona w TripAdvisor

We only liked the breakfast, after arriving late night the food was basic we did like the service and the staff were excellent; The room we had for the price charged needs a big renovation. I would recommend the during covid-19 period the hotel should communicate the rules applied in advance of arrival

Dear basilezinis, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about the room and food. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesitate to reserve for your next stay our Superior renovated room! Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 227 Liczba opinii 9/10 Lokalizacja
  • 930 Liczba opinii 5.1/10 Pokój
  • 663 Liczba opinii 7.8/10 Obsługa
  • 29 Liczba opinii 2.4/10 Internet
  • 313 Liczba opinii 3.6/10 Czystość
  • 293 Liczba opinii 6.6/10 Śniadanie
  • 213 Liczba opinii 4.8/10 Klimat
  • 47 Liczba opinii 4.2/10 Napoje

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