Novotel Phuket Kamala Beach bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.388 ulasan

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Novotel Phuket Kamala Beach - Image 1
Novotel Phuket Kamala Beach - Image 2
Novotel Phuket Kamala Beach - Image 3
Novotel Phuket Kamala Beach - Image 4
118/16 Moo 3, Tambon Kamala, Amphur Kathu, 83150 PHUKET, Thailand

Deskripsi

Keistimewaan hotel

  • Akses langsung ke tepi pantai

  • Bar rooftop dengan pemandangan laut yang menakjubkan

  • Hanya perjalanan singkat dari keramaian dan hiruk pikuk Patong

  • Vila Jacuzzi dan Kolam Renang pribadi

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Lokasi hotel

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Telepon
Fax +66 76 303 777

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

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Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.388 ulasan

Peringkat TripAdvisor  4.0/5  2.438 ulasan

Sertifikat keunggulan 2024

Wonderful location and service

Catatan Tripadvisor 5.0/5

Linda S Friends getaway - Ulasan TripAdvisor tersertifikasi

We stayed here for 4 nights before our catamaran charter. We picked the area due to it's relatively central location, and the Novotel for the pool units and proximity to the beach. Added bonus that it's at the end of the beach so you don't have as much foot traffic going by. We obtained some sort of GI sickness while there, on our last night (unrelated to the hotel/food). We called the front desk to ask for a doctor and they promptly called one for us who took care of us in the room. The next morning, since we'd been up all night and were supposed to check out, we asked for a late check out and they gave us a very generous check out time. They also called us late morning to ask if they could bring us anything from the breakfast buffet since they knew we weren't coming down. This thoughtfulness was the main driver for this review. Great pool and rooftop. Only ate the breakfast buffet but everything was wonderful. Concierge was helpful with our questions and with getting us a van when we asked. Only critique on the rooms - the bathroom lighting was very dim and I couldn't plug the blowdryer in anywhere where I could also see a mirror. First world problems. Honestly it was so hot outside that hair and makeup were a waste of time anyway. Bed/pillows were comfortable, robes and slippers were appreciated and loved that we could get resupply of items with the app. Thank you, Novotel Kamala Beach, for a great experience!

Excellent

Catatan Tripadvisor 5.0/5

Hani M Ulasan TripAdvisor tersertifikasi

The hotel service is very wonderful and the reception staff are smiling and they have all the solutions to help you in all circumstances. How special I am by the name of the resignation employee fah and sofia Would recommend for a family or couples who love the nice relaxing stay and beautiful beach

Definetely worth it

Catatan Tripadvisor 5.0/5

Adelina M Ulasan TripAdvisor tersertifikasi

The beautiful hotel i’ve ever seen. The room is very very big and wonderful. Bed is very comfortable and pillows are fluffy. delicious food, kind and very well prepared staff, impeccable cleanliness. The view takes your breath away and the sunsets are wonderful here

Nice hotel with perfect view and good and kind support from NIce and Kithy . They both were very kind and welcoming with

Catatan Tripadvisor 5.0/5

Mikhail M Ulasan TripAdvisor tersertifikasi

"I had a wonderful stay at this hotel, and I want to especially thank Kathy and NIce for their exceptional support. They went above and beyond to assist with all of my arrangements, ensuring everything was perfect during my stay. Her kindness and professionalism made a huge difference. Highly recommend this hotel for both the quality of service and the dedication of their staff!"

Dear 66mikhailm, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that Nice and Kathy made a positive impact on your experience. Our team strives to provide exceptional service and make every guest feel welcomed and cared for, so it means a lot to know they succeeded. We look forward to welcoming you back for another wonderful stay with a beautiful view and dedicated service! Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

It could be much better - read it before you go!

Catatan Tripadvisor 2.0/5

gvincke Ulasan TripAdvisor tersertifikasi

NOVOTEL This review is primarily for the attention of hotel management or anyone with the power to improve the hotel. It is a snapshot of my stay (one week in the hotel) and may not reflect reality throughout the year. 1. Location: - Kamala beach, with direct access to the beach... It's a very beautiful beach, but very touristy and public, with all the drawbacks that go with it (food, prices, surf rentals, etc.). The hotel is one km from the first restaurants. If you want to go out, a scooter is highly recommended. o Safe neighborhood and pleasant beach for evening strolls. 2. Reception : o In two parts, the front desk (male) receives you blasé and without any enthusiasm and on the other hand, I was warmly welcomed by another person passing by... Go figure. o Having had to call the front desk due to an oversight on the part of room service (no replacement water bottles), I had to come back twice to have my request taken into account. Too bad o Generally speaking, it's hot and cold at the front desk. o Last but not least, it's important to check your bill! Mine had simply doubled, 8000 baht instead of 4000. I'm convinced it was a mistake, but it shows the state of mind. o The bill is difficult to read (but readable if you go over it several times), so take photos of your consumption. It's quicker The room: o The basic room has all the necessary amenities Good quality bed, sheets and pillows. o Soundproofing could be improved, as this is a vacation hotel with very early starts. Earplugs essential. o Air-conditioning a little shabby and not very adjustable in our case (two rooms rented), but good quality blankets. o Facilities available (TV, minibar, safe, etc.). restocking sometimes left something to be desired (water, snacks). fortunately, there's a 7eleven 1.5 km from the hotel. o Generally speaking, the room was decent and clean. 3. Cleanliness: o Apart from the room, cleanliness is complicated: placemats sometimes not cleaned at breakfast, men's toilets in the lobby (shoes essential) not always in acceptable condition, glass with fingerprints etc. o This hotel clearly lacks attention to detail. 4. Facilities and amenities: o Free Wi-Fi operation with totally random membership, during several pool days, skip it if you need to work during your vacation (there's no decent place to put a computer and work for more than half an hour without having a sore back) o Special positive mention for gym, spa and pool o On-site catering options (restaurant, bar, breakfast included). 1. If you're a member of all accord: don't take the 2-hour all-you-can-drink option! 1. It's limited to 900 baht (ok I can understand, that's +/- 3 glasses of wine) 2. Worst of all: it's a special card, so don't expect to order a glass of wine like on the card, it's a much lower-quality wine, to say the least) absolutely not clearly indicated at the time of booking. 3. Two hours is two hours is not two hours one (even though I was granted a dispensation) the service time is extremely long. 2. I ordered a chicken curry and received an excellent curry with chicken vapors. The staff offered me coffee to try and make up for the sauce. 3. Breakfast. Presented an inventory of cooked vegetables and pasta ... one dish with meat (not every day) I was explained that an 'ethnic' group was present and that ... No meat for everyone. (except for industrial sausages and chewy bacon to accompany the eggs). The pastries were dry, the ham limited in quantity (8.30 plus ham) Quality tea sometimes lacking (fortunately there was a tea substitute) 3 coffee machines not always operational This gives a very strong impression of trying to economize on the products on offer. (Friday evening's buffet was another example of this). On a positive note: the staff did their utmost to ease the situation... Both with smiles, sometimes frankly sorry, and by trying to offer solutions often in the form of small freebies. It makes you feel uncomfortable 5. Value for money: o The quality/price ratio is not in the hotel's favor. 6. Overall experience: o Very mixed. 7. Positive and negative points: o Positive: The staff, most of whom (but not all) do their best. o Negative: the management in general, we feel that the directive is to push consumption (which I understand) but a feeling of 1. a total lack of support and training, 2. quality in product selection 8. Conclusion: o I went to the wrong hotel, which is a shame,

Dear gvincke, Thank you for taking the time to share your candid feedback regarding your recent stay at Novotel Kamala Beach. We sincerely apologize for the inconveniences you experienced during your time with us and appreciate your insights, as they provide us with valuable opportunities for improvement. We are pleased to hear that you enjoyed the beautiful location and found our staff's efforts commendable. However, we acknowledge the areas where we fell short, particularly in guest reception, room amenities, and overall cleanliness. Your comments about the reception staff and the challenges you faced with the billing process are concerning, and we will be addressing these issues with our team to ensure a warmer welcome and more efficient service in the future. We also appreciate your observations regarding our dining options and the quality of breakfast offerings. Our culinary team strives to provide a diverse and enjoyable experience for all our guests, and your feedback will help us refine our menu and service. Our goal is to offer a relaxing and enjoyable stay for everyone, and it is disappointing to learn that we fell short during your visit. Please rest assured that your feedback will be used constructively to train our staff better and to ensure our amenities meet the expectations of our valued guests. We hope you will consider giving us another chance in the future. If you choose to return, please feel free to reach out directly to me, and I will personally ensure that your next stay exceeds your expectations. Thank you once again for your valuable feedback. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 822 ulasan 8.4/10 Lokasi
  • 992 ulasan 7/10 Kamar
  • 1.122 ulasan 8.4/10 Pelayanan
  • 17 ulasan 5.1/10 Internet
  • 612 ulasan 9/10 Pantai
  • 453 ulasan 7.9/10 Sarapan
  • 369 ulasan 5.2/10 Kebersihan
  • 338 ulasan 4.4/10 Fasilitas

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