Dear Joharin C. L., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share such wonderful feedback with us. We are truly delighted to know that you enjoyed our excellent location, cleanliness, and the variety of our buffet. It is especially heartwarming to hear that you found our entire Heartist team so friendly and welcoming. Your kind recognition means a great deal to all of us. We are also very pleased to know that you would consider returning to our hotel. Your recommendation and kind words are a wonderful encouragement for our entire team to continue providing warm, attentive, and genuine hospitality. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach and making your next stay just as enjoyable and memorable. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Jose M. F. D., Thank you very much for your kind review and for choosing to stay with us at Novotel Phuket Kamala. We are truly delighted to know that you had an enjoyable experience and that you were pleased with the attention and service provided by our team members. Your generous compliments are sincerely appreciated and will certainly be shared with our staff, as they are always motivated to create memorable and comfortable stays for our guests. It was a great pleasure to have you with us, and we are grateful for your support and valuable feedback. Thank you once again for your kind words. We sincerely look forward to welcoming you back again in the near future for another relaxing and enjoyable stay by the beach. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. Paula M. C., On behalf of the entire management team at Novotel Phuket Kamala Beach, I would like to express my sincere gratitude for your recent stay and for taking the time to provide us with such important feedback. We are pleased to hear that you enjoyed our beautiful beach and the garden view from your room. However, it is with a heavy heart that I read about the distressing issues you encountered regarding the unpleasant odor and the safety concerns at the shower entrance. Please accept my most sincere and humble apologies for the discomfort and inconvenience this caused during your stay. Providing a safe, comfortable, and pristine environment is our highest priority, and we clearly fell short of our standards in this instance. Please be assured that I have personally met with our Engineering and Housekeeping Directors to investigate the cause of the odor and to immediately review the safety of our shower access. Your feedback is invaluable, as it allows us to take decisive action to ensure such issues are rectified for our future guests. We truly value your patronage and your honesty. It would be a privilege to have the opportunity to welcome you back in the future, allowing us to provide you with the seamless and exceptional experience that you deserve. Should you wish to discuss your stay further or require any assistance with future arrangements, please do not hesitate to contact me directly at any time. With warm regards and deepest respect, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Maria A. B. D., Thank you very much for taking the time to share your feedback and for choosing to stay with us at Novotel Phuket Kamala Beach. We are delighted to hear that you enjoyed your stay, finding it comfortable, peaceful, and right on the beach. We sincerely appreciate your kind recognition of our team for their assistance, especially in helping you despite any language challenges. Your thoughtful comments will be shared with the team as they are a great encouragement for us to continue providing attentive and friendly service. We also note your comment regarding the difficulty in finding a shaded sunbed, and we sincerely apologize for any inconvenience caused. Please rest assured that we will review ways to improve this aspect of our guests’ experience. It would be our pleasure to welcome you back for another relaxing and enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. Francisco J. L. M. P., Thank you very much for choosing to stay with us and for taking the time to share such thoughtful feedback. We are delighted to learn that you enjoyed our beachfront location and found the surrounding area convenient and pleasant during your stay. We are truly happy to hear that your experience was a positive one. However, if there was anything that could have been improved, please accept our sincere apologies. We continually strive to enhance our services and facilities, and your comments are greatly appreciated as they help guide our efforts. It would be our pleasure to welcome you back on your next visit, and we look forward to the opportunity to make your future stays even more memorable. With warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Maria C. C., Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed our convenient location and restaurant. At the same time, we sincerely apologize for the inconvenience caused by the beach condition and maintenance issues you observed. Due to the natural environment and humidity in our tropical location, constant upkeep is indeed required, and your comments will help us continue improving our efforts. We also work closely with local authorities to maintain the cleanliness of the public beach area and will reinforce our daily cleaning routines in front of the hotel. Your feedback is greatly appreciated as it helps us enhance both our facilities and guest experience. We truly hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach for a more seamless and relaxing stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Jorge L. V., Thank you very much for staying with us and for taking the time to share your feedback. We are pleased to know that overall you had a pleasant experience with us. However, I am truly sorry to hear about the inconvenience caused by the air-conditioning being set too low after housekeeping service, and that it affected your wife’s comfort. Please accept my sincere apologies for this oversight. We have already reminded our housekeeping team to ensure that room temperatures remain at the guests’ preferred settings in the future. Your feedback is very valuable and helps us to improve the quality of our service. We truly hope to have the opportunity to welcome you and your wife back for a more comfortable and enjoyable stay next time. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Oscar S. Z. T., Thank you very much for staying with us at Novotel Phuket Kamala Beach and for sharing your kind feedback. We are pleased to know that our location and the warm service from our team met your expectations. Your words mean a lot to us and will surely encourage our team to continue providing memorable experiences for all our valued guests. We look forward to welcoming you back soon for another relaxing stay by the beach. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Oscar, Thank you very much for choosing to stay with us and for sharing your kind feedback. We are delighted to know that you found our location convenient and your stay very pleasant. Your comments are truly appreciated and encourage us to continue delivering a comfortable and welcoming experience for all our guests. We sincerely look forward to welcoming you back again soon. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Ms. L., Thank you very much for staying with us and for sharing your valuable feedback. We are pleased to know that you enjoyed our hotel overall and truly appreciate your kind words. At the same time, please accept our sincere apologies for the condition of the furniture not meeting your expectations. We completely understand how this may have affected your impression, and we are already taking steps to improve and refresh our facilities to ensure a more comfortable experience for our guests. Your comments are very important to us, as they guide us in making the right improvements while maintaining the level of service and hospitality we are committed to. We hope to have the pleasure of welcoming you back again in the near future, where we can provide you with an even better experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Javier G. D., Thank you very much for staying with us and for sharing your kind feedback. We are delighted to know that you appreciated the friendliness of our team and the warm welcome from our reception. Your compliments mean a lot to us, and we truly hope to have the pleasure of welcoming you back again for another memorable stay. With warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Khun Nora F. M., Thank you very much for staying with us and for sharing your detailed feedback. While we are pleased to hear that our staff provided friendly service, I sincerely apologize for the issues you experienced with the cleanliness of your room, the noise, and the inconvenience regarding the location of your accommodation. Please rest assured that your comments regarding the broken glass, bathroom ceiling noise, and other concerns have been shared with our team to prevent such occurrences in the future. We take all feedback seriously and are committed to maintaining high standards for our rooms and facilities. We truly hope to have the opportunity to welcome you back, where we aim to provide a seamless and more comfortable experience that meets your expectations. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. L. L., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We’re truly glad to hear that you had a pleasant stay. At the same time, we sincerely appreciate your comment regarding the cleanliness of the beach. Please accept our apologies if this aspect did not meet your expectations. Your feedback has been shared with our team, and we are committed to working closely with the relevant authorities and our internal team to improve and maintain the beach area. We hope to have the pleasure of welcoming you back to Novotel Phuket Kamala in the near future and provide you with an even better experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Raul g., I appreciate you taking the time to complete the online survey after your stay at Novotel Phuket Kamala Beach. We welcome your comments and feedback as we continually seek ways to evolve our levels of service and guest experiences. It is always very encouraging for the team to know that guest’s loved their stay with us. We look forward to the opportunity of welcoming you back to Novotel Phuket Kamala Beach in the future. Best regards, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Dear Ms. Itzel S. G., Thank you very much for choosing Novotel Phuket Kamala as part of your recent holiday. We truly appreciate you taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location and that your overall impression was positive. Your kind words are greatly appreciated. At the same time, please allow us to offer our sincere and heartfelt apologies if the condition of our common areas did not fully meet your expectations. Your comments have been shared with our maintenance and management teams, and we will take immediate steps to address the areas in need of attention to ensure an improved experience for all our guests. Once again, thank you for staying with us. We hope to have the opportunity to welcome you back in the near future for an even more enjoyable and comfortable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager