Novotel Phuket Kamala Beach 4 estrellas

Dear Joharin C. L., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share such wonderful feedback with us. We are truly delighted to know that you enjoyed our excellent location, cleanliness, and the variety of our buffet. It is especially heartwarming to hear that you found our entire Heartist team so friendly and welcoming. Your kind recognition means a great deal to all of us. We are also very pleased to know that you would consider returning to our hotel. Your recommendation and kind words are a wonderful encouragement for our entire team to continue providing warm, attentive, and genuine hospitality. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach and making your next stay just as enjoyable and memorable. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Jose M. F. D., Thank you very much for your kind review and for choosing to stay with us at Novotel Phuket Kamala. We are truly delighted to know that you had an enjoyable experience and that you were pleased with the attention and service provided by our team members. Your generous compliments are sincerely appreciated and will certainly be shared with our staff, as they are always motivated to create memorable and comfortable stays for our guests. It was a great pleasure to have you with us, and we are grateful for your support and valuable feedback. Thank you once again for your kind words. We sincerely look forward to welcoming you back again in the near future for another relaxing and enjoyable stay by the beach. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. Paula M. C., On behalf of the entire management team at Novotel Phuket Kamala Beach, I would like to express my sincere gratitude for your recent stay and for taking the time to provide us with such important feedback. We are pleased to hear that you enjoyed our beautiful beach and the garden view from your room. However, it is with a heavy heart that I read about the distressing issues you encountered regarding the unpleasant odor and the safety concerns at the shower entrance. Please accept my most sincere and humble apologies for the discomfort and inconvenience this caused during your stay. Providing a safe, comfortable, and pristine environment is our highest priority, and we clearly fell short of our standards in this instance. Please be assured that I have personally met with our Engineering and Housekeeping Directors to investigate the cause of the odor and to immediately review the safety of our shower access. Your feedback is invaluable, as it allows us to take decisive action to ensure such issues are rectified for our future guests. We truly value your patronage and your honesty. It would be a privilege to have the opportunity to welcome you back in the future, allowing us to provide you with the seamless and exceptional experience that you deserve. Should you wish to discuss your stay further or require any assistance with future arrangements, please do not hesitate to contact me directly at any time. With warm regards and deepest respect, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ms. Maria A. B. D., Thank you very much for taking the time to share your feedback and for choosing to stay with us at Novotel Phuket Kamala Beach. We are delighted to hear that you enjoyed your stay, finding it comfortable, peaceful, and right on the beach. We sincerely appreciate your kind recognition of our team for their assistance, especially in helping you despite any language challenges. Your thoughtful comments will be shared with the team as they are a great encouragement for us to continue providing attentive and friendly service. We also note your comment regarding the difficulty in finding a shaded sunbed, and we sincerely apologize for any inconvenience caused. Please rest assured that we will review ways to improve this aspect of our guests’ experience. It would be our pleasure to welcome you back for another relaxing and enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. Francisco J. L. M. P., Thank you very much for choosing to stay with us and for taking the time to share such thoughtful feedback. We are delighted to learn that you enjoyed our beachfront location and found the surrounding area convenient and pleasant during your stay. We are truly happy to hear that your experience was a positive one. However, if there was anything that could have been improved, please accept our sincere apologies. We continually strive to enhance our services and facilities, and your comments are greatly appreciated as they help guide our efforts. It would be our pleasure to welcome you back on your next visit, and we look forward to the opportunity to make your future stays even more memorable. With warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach