Grand Mercure Ambassador Changwon (ex Pullman) 4 ดาว

คะแนนความคิดเห็นจากแขก 4.3/5 รีวิว 809 รายการ

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

จองโรงแรมนี้

ห้อง 1

จำนวนบุคคล
อายุของเด็ก

การรับประกันราคาที่ดีที่สุด

มันทำงานอย่างไร?
Grand Mercure Ambassador Changwon (ex Pullman)
ดูแผนที่
+ 9 บริการ

ความพิเศษของโรงแรม

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

  • Sauna, Pool and fitness centre

บริการของโรงแรมและบริเวณใกล้เคียง

เช็คอินตั้งแต่ 14h00

เช็คเอาท์ได้ถึง 12h00

บริการที่มีค่าใช้จ่าย

ข้อมูลและบริการต่างๆ ที่เป็นประโยชน์
  • อินเทอร์เน็ต/WIFI
  • ที่จอดรถ
  • การเข้าถึงสำหรับผู้ที่มีข้อจำกัดด้านการเคลื่อนไหว
  • มีเครื่องปรับอากาศ
  • GIMHAE INTL AIRPORT บริการที่มีค่าใช้จ่าย
  • ภาษาพูดที่โรงแรม
  • แผนกต้อนรับให้บริการทุกวันตลอด 24 ชั่วโม
  • Late check-out บริการที่มีค่าใช้จ่าย
  • บริการซักรีด
  • บูติค/ช้อปปิ้ง
  • พนักงานยกกระเป๋า
  • ผู้ช่วยพิเศษ (Concierge)
กิจกรรมพักผ่อนหย่อนใจ
  • สระว่ายน้ำ บริการที่มีค่าใช้จ่าย
  • ฟิตเนสเซ็นเตอร์/ศูนย์ออกกำลังกาย
  • บริการให้ความสะดวกสบาย บริการที่มีค่าใช้จ่าย
  • กอล์ฟ
  • กิจกรรมกีฬาอื่นๆ
การจัดเลี้ยง
  • อาหารเช้า บริการที่มีค่าใช้จ่าย
  • ห้องอาหาร 3 ห้อง
  • รูมเซอร์วิส
บริการทางธุรกิจ
  • ห้องประชุม 3 ห้อง
  • บิสซิเนสเซ็นเตอร์
  • บริการถ่ายเอกสาร/พิมพ์เอกสาร

สถานที่ตั้งโรงแรม

Grand Mercure Ambassador Changwon (ex Pullman)

332 Woni-daero,
Uichang-gu,
Changwon
51408 changwon
เกาหลีใต้

โทร: +82556000700

แฟ็กซ์: (+82)55/6000704

เช็คอินตั้งแต่ 14h00

เช็คเอาท์ได้ถึง 12h00

  • Bus Numbers :102 109 113 703 710 :  Name of Bus Station : THE CITY7

  • ทางเครื่องบิน

    GIMHAE INTL AIRPORT ที่ 40 กม. / 24 ไมล์ - รถชัทเทิลบัส ค่าบริการ

  • ทางรถไฟ

    CHANGWON JOONGANG ที่ 6 กม. / 3 ไมล์

  • ทางรถไฟ

    CHANGWON STATION ที่ 7 กม. / 4 ไมล์

พิกัด:35.239347, 128.655109

ที่พักของเรา

Executive Room treats you like a VIP. Located on the 12th or 14th floor, it includes breakfast & happy hour service, free sauna, complimentary Internet and 2-hour use of the meeting room.

SUPERIOR ROOM, 1 Single Size Bed

  • จำนวนคนสูงสุด: 1
  • ขนาดพื้นที่: จาก 22 / 237 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • จำนวนคนสูงสุด: 3
  • ขนาดพื้นที่: จาก 29 / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds

  • จำนวนคนสูงสุด: 3
  • ขนาดพื้นที่: จาก 29 / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Traditional Korean style room - Ondol

  • จำนวนคนสูงสุด: 3
  • ขนาดพื้นที่: จาก 29 / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE ROOM, 1 King Size Bed

  • จำนวนคนสูงสุด: 2
  • ขนาดพื้นที่: จาก 29 / 312 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

ห้องอาหารและบาร์ของเรา

BLUPIN BUFFET

ประเภทของอาหาร: นานาชาติ

One of the best buffet restaurants in the city, Blupin features a sushi bar, noodle counter, sweets, appetizer counter, plus six private dining rooms. Open for breakfast, lunch and dinner, it also offers an a-la-carte menu.

  • จันทร์ ปิด
  • อังคาร -
  • พุธ -
  • พฤหัสบดี -
  • ศุกร์ -
  • เสาร์ -
  • อาทิตย์ -

LOBBY LOUNGE & BAR

ประเภทของอาหาร: คาเฟ่

Discover an array of the finest international delicacies and beverages at the Lobby Lounge & Bar.

  • จันทร์ -
  • อังคาร -
  • พุธ -
  • พฤหัสบดี -
  • ศุกร์ -
  • เสาร์ -
  • อาทิตย์ -

MANDARIN

ประเภทของอาหาร: จีน

Mandarin offers fine dining, Chinese style. Serving high quality, fresh Chinese food, this restaurant ensures a memorable experience.

  • จันทร์ -
  • อังคาร -
  • พุธ -
  • พฤหัสบดี -
  • ศุกร์ -
  • เสาร์ -
  • อาทิตย์ -

การจัดประชุมและงานอีเวนต์ของท่าน

ห้องประชุมของเรา

  • จำนวนห้องประชุม: 3ห้อง

  • ขนาดใหญ่สุด: 893 ม²

  • ความจุจำนวนผู้เข้าร่วมงานสูงสุด: 700 คน

  • ความจุจำนวนแขกสูงสุดสำหรับงานจัดเลี้ยง: 500 คน

อ่านเพิ่มเติม

รีวิวจากแขกผู้เข้าพักที่
Grand Mercure Ambassador Changwon (ex Pullman)

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL 4.3/5

รีวิว 809 รายการ

tripadvisor

เรทติ้งบน TripAdvisor 3.5/5

รีวิว 424 รายการ

Only Name Changed, with NO real improvement!

คะแนนจาก Tripadvisor 2.0/5

Albert K Business - 09/04/2019 รีวิวที่ได้รับการรับรองจาก TripAdvisor

With the recent name change (Pullman to Grand Mercure), I have been hoping for some positive changes with good improvement there. However, no improvement could be found. Same facility, same rooms, same staff, same poor breakfast, not to mention no access to executive lounge, or swimming pool, even to Platinum Members.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon (ex Pullman). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Lack of courtesy. Basic Amenities not free.

คะแนนจาก Tripadvisor 2.0/5

fMY13 Business - 10/06/2018 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Frankly, i don’t enjoy staying here. the sort of ‘manager of duty’ did not show any sign of courtesy when i requested for certain favor. The ‘supervisor’ of the restaurant also the same. i talked to the restaurant staff asking for favor.. he said he would have to ask his supervisor, i saw the supervisor only 10m away from me.. the supervisor don’t even have the courtesy to talk to me, and just let the staff handle the situation. another thing, the basic amenities was not free. i don’t understand. this hotel is not a 1 star or 2 star hotel. i have paid so much to stay in the hotel, and yet the basic amenties like toothbrushes & razor blade were not free? and cotton buds not available. credits to the conciege staff..

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And we refrain the use of the disposable product for the environment. So please understand our policy kindly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Small, run-down uncomfortable room, slow wifi, good breakfast/happy hour dinner

คะแนนจาก Tripadvisor 3.0/5

356martynasa Business - 15/04/2018 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The room was small, run-down and very uncomfortable.Not a good value for price. One could go as far as say that the hotel's marketing of the rooms is a scam, as marketing images do match the actual state of the rooms anywhere near. Very slow wi-fi, noisy and bright AC. A good breakfast/happy hour dinner though. Nice SPA.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards your negative experience at Pullman Changwon, we are sincerely sorry for how you would have felt about. We will check the problem with the department in charge to prevent any inconvenience for the future. It will take some time, but we will do our best to meet your needs for the next visit. We feel really sorry for your unsatisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards,

Rund down property, very slow internet, mega expensive

คะแนนจาก Tripadvisor 2.0/5

356martynasa Business - 25/12/2017 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Rund down property (nothing like in the photographs) with very slow internet, so slow that if you are traveling on business then think twice, before choosing. To expensive for the low quality offered.

Dear Valued Guest, First of All, thank you for taking the time to tell us about your experience at Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards your negative experience at Pullman Changwon, we are sincerely sorry for how you would have felt about. We will check the problem with the department in charge to prevent any inconvenience for the future. It will take some time, but we will do our best to meet your needs for the next visit. We feel really sorry for your unsatisfaction. Best regards,

Not bad but too expensive everything

คะแนนจาก Tripadvisor 2.0/5

suran7 Family - 28/07/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I know Accor is family friendly company so I prefer Accor when I go travel with my children. I stayed in Pullan in Kualalupur in January this year. It was very comfotable and free like home. I know Accor serves free stay and breakfast when their parents stay Acoor under the conditions of age under 12. But Changwon City 7 hotel is totally different and never family friendly. Even though I made a reservation through Accor official homepage when they gave supersale including breakfast for 2 adults and 1 child, Changwon city 7 charged me for my child's breakfast. Moreover they didn't let children swim in indoor swimming pool and charge extra money for a outdoor swimming pool. So I spent over 200,000 krw I had never expected. When I asked the crew of the hotel the reason they chrged me more unlike other Accor hotels, she answer me Changwon is not a real member of Accor. Is it possible that I made a reservation non-member hotel of Accor through the Accor official homepage? I was so upset and now I am seriously thinking about statying in Accor for coming travel next winter. Accor should adjust this situation and make customers feel free about that.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our hotel's restaurant is outsourcing compay. So that is why though we are member of the accor, there would be charging for the child's breakfast. Please understand kindly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average

คะแนนจาก Tripadvisor 3.0/5

boonchin1808 Business - 08/06/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I am Platinum member of Accor group and I get to upgraded to executive room. However I am unable to access their lounge access for executive while my colleague got it with same price of room. The hotel room is quite clean and the location is good as it besides the mall. The air condition in room is not so bad and not cold for me. Hard to sleep well during my stay at that hotel. The service is average. I am a bit disappointed for the breakfast at there. This is because the breakfast choice at there is not much compare to other Pullman type of hotels.

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Ambassador Changwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the lounge access, we apology to have you inconvenience. We will discuss with relavant department in our F&B to improve qualities of food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average Experience

คะแนนจาก Tripadvisor 3.0/5

williame159 Business - 22/05/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Overall disappointed with this stay. The fitness centre was closed and despite specific request I was put next to lift shaft. Both of these issues do not mix with Long Haul Travel and jet lag. The Hotel is a fine hotel with a good location. Breakfast was good and staff were helpful.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About the closing of the fitness centre, we are regularly have the maintance day to check the facility for the saftey reason to provide better service on 1st. 3rd of every wednesday. So, please understand our policy kindly. Also, if you would like to request for any preparence, please tell us upon check-in. We are trying to meet your needs as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Stay at Pullman Ambassador City 7 Changwon S.Korea

คะแนนจาก Tripadvisor 3.0/5

perthy26 Business - 25/04/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

my stay from 19 to 22 Apr 16 was laced with disappointment and disbelief. On the day of my checked in, I discovered that the safe in my deluxe King Size bedroom is not working. A check with the batteries and I found out the reason. The batteries were burnt out. The ironing board and iron was booked prior to my arrival and the email by the counter staff indicated that I will see it when i checked into the bedroom. However, this wasn't the case and I had to call housekeeping to ask for the items again. Another shocked followed ... there was nor airconditioning for all the rooms during this period i.e. late spring early summer. The sun was shining into the room and heated up the air within making it stuffy and uncomfortable. I had to open the window and make do with the traffic noise below in order to get a decent comfortable temparature within the room. The cleanliness was lass then ideal as I can find strands of hair at the basin top and layer of dust on some parts of the table. This was not what I expected of a 5 stars rating hotel.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon City7. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the safety box and Iron, we could not recognize your needs. So we apology for your inconvenience once again. Also, the air-conditioning at the moment was under the checking the system. Now we are operating the cooling system. We sorry for the central system of the temperature. If you visit in the early future, we try to meet your needs. You can ask anything during your staying. We are welcome to serve you happily. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect hotel for business trips in Changwon

คะแนนจาก Tripadvisor 4.0/5

JulianBigP Business - 23/04/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Good points : - Very good location of the hotel near a park (perfect for a walk in a forest) and near a commercial center City7 - Very good services - Very good & confy rooms Improvements : - More Korean specialty in the menu and buffet - Bigger array of TV channels in the room

Dear Valued guest, We very much appreciate your comments regarding your stay at the Pullman Ambassador Changwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have big shopping mall where name is “City7 Mall” next to our hotel. So, that might be a positive aspect to enjoy the entertainment while the guests are staying. I am happy to comfort stay with us. About the Korean Specialty in menu, we will let the relevant department to improve a variety of one. Also, channels we are trying to check once again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasantly surprised

คะแนนจาก Tripadvisor 5.0/5

Jill W Business - 11/04/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I made the grave mistake of booking a traditional room. To me, the traditional room would have had a mat on the floor with blankets. Instead, there was no mat, only a hardwood floor, blankets and a buckwheat pillow. It made for a long and terrible evening. When I asked to change rooms, the hotel was booked except for a suite. I took it. I was beautiful and just what I needed. The second two nights were so much better. And, they offer a breakfast in the morning. It was a very nice spread that includes Asian and Western offerings. Happy hour with heavy appetizers was offered in the evening with the suite, and it was also very nice. I will say our stay turned out to be very nice, but I would not say the hotel was 5 stars as compared to other international hotels, but it was very nice. (It is about a 20 minute/$25 cab ride from the Chinhae Naval Base.)

Dear Valued guest, We very much appreciate your comments regarding your stay at the Pullman Ambassador Changwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On that day, the room which had a bed was fully booked, so we could not change the room for you. We apology for the terrible evening of the first night. Please understand kindly. Also, we are happy to satisfied with suite room with benefit. Lastly, you said the hotel was not 5 stars as compared to other international ones, we will try to figure meet the guests' need out for making the better hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst Pulman ever

คะแนนจาก Tripadvisor 1.0/5

377emmanuell Business - 28/02/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

the room I had was not in good condition as supposed to be for a Pullman (naked wire on a light, desk light disassemble, desk chair torn, tap not properly set up in the wall, desk furniture badly scratched, bed too with also a clothes size sticker (does anybody do cleaning in that room?), parquet floor with lot of deep scratched,…). On top of that the heating system was supposed to not work properly and couldn't change the 27 deg... The swimming pool is chargeable, Impossible to get a fresh squeeze orange juice at breakfast in spite they had orange... To summarize, just don't go in that hotel

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About heating system, we are going to double check to priventing any inconvenience for the futher. Also, we are under renovating of each room. It will take some time, but we are trying to meet your needs for the next visit. Lastly, the fitness center is free of charge, but the swimming pool and sauna are chargerable. So please understand our policy kindly. We feel really sorry for your unsatisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice modern hotel but room maintenance needs improvement

คะแนนจาก Tripadvisor 3.0/5

Obee2004 Family - 20/02/2016 รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is my fourth stay at this hotel over the years since it opened. It is the only international chain in Changwon. Room cleanliness needs to be improved, toilets have some smell. Front desk staff are helpful and polite. F & B prices in hotel expensive. Location next to a mall so great for food and shopping.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will check one more time, after cleaning the room to improve our service and we try to find out the problem of the smell.About our staff's compliments, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments. We are expecting see you soon. Best Regards

Typical Business Hotel

คะแนนจาก Tripadvisor 4.0/5

Harry L Business - 01/12/2015 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I have been coming to Changwon for many years and there were only two hotels that meet some international standard then came Pullman. I am in Changwon for business and this hotel meets most businessman needs, after many years, the hotel has gone through some renovations and some how the rooms are smaller than before.

Dear Valued guest, We very much appreciate your comments regarding your stay at the Pullman Ambassador Changwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we always prepare for the businessman such as meeting rooms(chargerable) or the guest can use free wifi in the hotel. Also, we are renovating the hotel gradually to provide the best service for the guests. The room sizes are same as before. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

smelly... Ripped off taxi...

คะแนนจาก Tripadvisor 2.0/5

gjaldgaljkgjalkj Business - 07/09/2015 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I am a non-smoker and had requested non-smoking room. However, the room assigned got a smoking smell. I went back to the front desk immediately and asked to change. The receptionist obviously showed his unhappy attitude and told me the room should be non-smoking. It was very unpleasant experience. Next morning, I got an urgent issue to leave. They arranged a normal taxi. It is ok. However, the taxi ripped me off. I could not understand this. It seems they do not control the taxi they arrange.

Dear our valued Guest Warm greeting from 'Pullman Ambassador Changwon'. I am the operation manager Jay Park. First of all, I apologize you and all your experiences in Pullman Ambassador Changwon. and also i am really appeciated that your comment which you left. The staff's attitude you told us, we have Training plan to fix it out right away in this week and i promise you to improve it. I'm sorry that you had bad experience with the taxi you had, Usually we call the specific Taxi for our valued guest, but i guess you were busy at that time. so our staff called a normal one. We will take care of all that things in your comment. However, if you come visit our hotel again, we will try best to redeem them all. Thank you and your cooperation. Best Regards, Pullman Ambassador Changwon Operation Manager Jay Park

have stayed at many pullman, this is the worst

คะแนนจาก Tripadvisor 2.0/5

Danielwang1130 Solo travel - 12/04/2015 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The reception said no word during check in and check out. No one will guide you or help with the luggage after check in. As a platinum member, no room upgrade or access to the lounge. The reception says the lounge is not managed by the hotel.....

Mr. Huiquan, Wang. Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon Hanlim. First of all, i am really sorry about to hear your inconveniences when you stay with us. For the access to EF Lounge, it has been a big issue in our hotel so far. Because of the owner of the F&B is outsourced and they don't agree to follow our Accor policy. And I don't think we can enforce them. Somehow there are some other things between hotel and F&B which i can not tell you in detail. In this year 2015, we're still under negotiating with them about the access EFL and other membership F&B benefits. But yet, nothing has completed. We will hardly keep trying to make a good solution for our customers. I apolosize you again all about the inconveniences. Thank you Sincerely, Operation Manager, Jay Park

Could be so much more...

คะแนนจาก Tripadvisor 3.0/5

Rose195 Family - 01/04/2015 รีวิวที่ได้รับการรับรองจาก TripAdvisor

A very nice hotel but with some defects. Our bathroom was rather mouldy. Both rooms (as we asked to be moved as the first one smelt of cigaret smoke) smelt of cigaret smoke and both were apparently non-smoking rooms. Front reception need some serious lessons in 'friendliness' and how to great customers. On arrival not a word was spoken to me which was quite a shock and not what I expected at all. Nothing was said until the moment I was handed the room keys. Breakfast COULD have been wonderful as the restaurant really is gorgeous but sadly again it was the service that let it down. Poor, unfriendly service is the big downfall of this hotel. After I made it known to management that I'd been experiencing some serious problems this was addressed however it was too late by then. The icing on the cake was watching one of the chefs at breakfast sneeze all over the food in front of him. This was just horrifying! On the up side the beds were surprisingly very comfortable, the view over the city lovely, great array of options for breakfast and the location is really convenient being right next door to a shopping mall.

Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon Hanlim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operation Manager, Jay Park

Nice Hotel with good facilities and location

คะแนนจาก Tripadvisor 4.0/5

Len Z Business - 24/01/2015 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Overall the hotel is very good. I have visited a number of times during 2014. Service is good and facilities offered are very good. Finally, it was great to have breakfast in the newly renovated restaurant. Only, issue was a fee to access sauna & spa facilities on my last visit.

Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon Hanlim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operation Manager, Jay Park

Very stylish hotel, but ...

คะแนนจาก Tripadvisor 4.0/5

Dieter F Business - 17/01/2015 รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is a very stylish Hotel, where each floor was designed by a different arquitect/interior designer. Unfortunately, they forgot that the hotel is frequented by business travellers that need a decent work space. Some of the rooms do not have a desk nor a chair (Korean style rooms), in other rooms it is not possible to sit in front of the desks, or - as in my case - you have to move furniture around. After the recent renovation, both the restaurant and the bar have become places where on wants to spend time, very cozy. Laundry service cannot be recommend.

Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon Hanlim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operation Manager, Jay Park

a little disappointed

คะแนนจาก Tripadvisor 3.0/5

sngholland Couples - 07/11/2014 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Arrived by car and the entrance sign from the road was very small - difficult to find it. The room was very hot(28'C or so) and the room temperature controller didn't work at all. So much so, I had to change the room to a north faced one from the second day. The chefs at the breakfast restaurant were very good. The sauna was not included in the room rate. Unfortunately, we had a room next to a very loud group, even after midnight.

Thank you for taking the time to tell us about your experience at the Pullman Ambassador Changwon Hanlim. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operation Manager, Jay Park

Excellent Facilities on offer

คะแนนจาก Tripadvisor 4.0/5

Len Z Business - 13/09/2014 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very good with good facilities to offer. I can recommend this hotel for business, holiday and family . Overall a very pleasant stay on many occasions over the past 3 months. Excellent gym and can recommend spa facilities.

Dear. Our Valued Guest. We appreciate having you as our guest recently at Pullman Ambassador Changwon city7. Your feedback and opinions regarding your stay would be very valuable to us. We truly hope you will be our guest again in the very near future. Sincerely, Marketing Manager. Jacqueline Kim

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