Pullman Oceanview Sanya Bay Resort & Spa

Classificação clientes Avis (Classificação ALL) 4.9/5 367 comentários

Extras do hotel

  • Saia do hotel e depare-se com um "paraíso de coqueiros a caminho do mar"

  • vistas para a piscina e para o mar em 8 casas exclusivas

  • Comemore em estilo em um dos maiores salões de festa de Sanya

  • MyKids exclusivamente para membros do Le Club AccorHotels

  • Uma experiência de férias especiais para saborear todas as bebidas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road, Hainan
572000 SANYA
China

GPS:18.270597, 109.485573

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Nossas acomodações

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.9/5  367 comentários

Classificação no TripAdvisor  5.0/5  4.739 comentários

Great for some winter sun

Classificação TripAdvisor 5.0/5

Michaela P Avaliação certificada TripAdvisor

I stayed here for 5 days in December with my two children aged 11 and 7. We had a great time. The staff are very helpful and the hotel is well kept. The children really enjoyed the heated pool which is open well into the evening. The beach is also a short walk from the resort and the beach chairs are reserved for Pullman guests. There are lots of activities for the children to do during the day and the gym has everything that you need for a morning workout. Before we arrived, the customer relations team reached out and answered any questions that we had. I was especially impressed with the service provided by Perhu who helped us book taxis, gave recommendations and was just a great help! The breakfast buffet has lots of different options with western and chinese. Some days there were fewer vegetarian options but on the whole, there is a wide variety. There is a buffet and hot pot option for dinner at the hotel which was lovely. It can work out quite expensive for a family but the food is very fresh and the chef's will cook meat and fish to your requirments upon request.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. Our hotel aims to create a parent-child resort hotel, allowing you to experience a perfect vacation without leaving hotel. We are glad to note that you were very satisfied with our breakfast, kids activity, heated pool and dinner buffet; your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Great Hotel

Classificação TripAdvisor 5.0/5

jacinthg2015 Friends getaway - Avaliação certificada TripAdvisor

From check-in to check-out, it was all fantastic. Customer service was at another level. Mostly in part to Perou who took great care of us. Nothing was trouble for her to sort out for us. This is a great hotel if you have chidlren.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Perou, your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Management

Classificação TripAdvisor 1.0/5

Imane2203 Família - Avaliação certificada TripAdvisor

The hotel amenities are very good and it's child friendly but the management is not that good, we had an issue late at night and manager on duty refused to help us, I'm just thinking what if it was an emergency with our baby or one of us!! we weren't expecting such answer from a manager in Pullman

Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort & Spa. I am very happy to know that you are satisfied with hotel amenities . We also express sincere apologies about the problem you mentioned, and we will follow up investigate the issue. This is not normal service standard in our hotel. I also hope that you can give us a chance to call our one-stop service center to be the duty manger at any time and tell us your dissatisfaction so that we can improve in a timely manner. At Pullman, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Ohad Tiktinsky General Manager

Fabulous beach resort

Classificação TripAdvisor 5.0/5

jordandianescott Família - Avaliação certificada TripAdvisor

We really enjoyed our stay at the Pullman Sanya Bay with our 2 children this week. We stayed 4 nights and the kids had so much fun at the water park, the kids club, the playground, the foam party, and of course the calm beach which is ideal for kids to play on. Our trip was made extra special due in large part to Wayne, the F&B mgr, who took care of our every need. Dean and Cindy were also so helpful in the restaurants. The only thing that could be improved upon was the master bed in the 2bedroom apartment suite. It was so incredibly hard and uncomfortable. Wayne to the rescue though! He had the housekeeping staff add an extra mattress topper, which helped but it was still a VERY hard mattress. We would love to return for another relaxing family holiday, though!

Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is honor to get your full score comment, we are glad to note that you were satisfied with this stay. Your nice feedback will serve as an encouragement to all our team members. Regarding the issues you mentioned, we will feed back to the relevant departments for follow-up and find out the corresponding solutions. Thank you for your understanding and support. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Ohad Tiktinsky General Manager

Good service

Classificação TripAdvisor 5.0/5

Ville L Família - Avaliação certificada TripAdvisor

We had booked an Oceanview 2 bedroom apartment which was otherwise excellent choice but... seriously... the bed on the main bedroom sucked big time. While I understand that in China the stone - hard - bed is more of a common thing at homes, I wouldn't expect it at the facility with this price tag....I had to sleep on the sofa for two out of three nights we spent there. Other than that, the apartment was very nice, seen some time but still in quite good shape. Check in was a somewhat understaffed and slow but I understand that as there are so many documents the staff needs to deal with. Maybe another person in the apartment check-in at the time of arrival would had done the trick (at least for the family behind us who was anxiously waiting and demanding attention). Other than that, good work. Breakfast was extremely well organized in the super busy main restaurant. I liked the seating system and was happy that this was executed also to the local audience too. The waiting staff at the breakfast was super trained and attentive and even with their limited English skills and my very low Chinese skills we were able to get things sorted out. Good experience. Pool access was well arranged though sunbed access was limited. Maybe some further instruction and rules for the sunbed reservation could be in place. This time it was the chaps from some central european nation who were reserving some prime site sunbeds with their stuff from dawn till dusk regardless of them being there or not... shame on them - Kudos for thee pool staff who were able to navigate through the cultural differences and were able to provide the best they had in hand. Pool service through the app was super fast and accurate, though learning to read the given English language instructions on the order form could had reduced the additional distance the waiting staff had to do in two of our inquiries. Beach -side access... good. Sunbeds were pretty well available and time by time the staff were courteous enough to remove random dwellers from occupying the already occupied chairs Seafood BBQ & Hotpot... well organized, good, fresh food. Some minor service issue (due to communications). Well worth the money spent. Overall great experience at the Pullman Oceanview - we'll be back

Dear guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with our staff service. It is our honor to get your approval. About the problem you mentioned, please allow me to express my sincerest apologies to you. Regarding the problem you’re mentioned, I already told the related department to follow up. We value your feedback very much, and hope you can give us a chance to make up, thanks for your understanding and support, and we are look forward to providing you with better stay experience in the future! Yours sincerely, Ohad Tiktinsky General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 3.106 comentários 9.3/10 Localização
  • 4.084 comentários 8.6/10 Quarto
  • 7.412 comentários 9.2/10 Serviço
  • 34 comentários 3/10 Wifi
  • 2.566 comentários 8.3/10 Atmosfera
  • 2.238 comentários 8.2/10 Comodidades
  • 1.595 comentários 8.9/10 Café da manhã
  • 1.482 comentários 8.5/10 Comida

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