풀만 오션뷰 싼야 베이 리조트 & 스파 5성

고객 평점 (ALL 평가) 4.8/5 150 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
풀만 오션뷰 싼야 베이 리조트 & 스파 - Image 1
풀만 오션뷰 싼야 베이 리조트 & 스파 - Image 2
풀만 오션뷰 싼야 베이 리조트 & 스파 - Image 3
풀만 오션뷰 싼야 베이 리조트 & 스파 - Image 4
No 158 Sanya Bay Road, Hainan, 572000 싼야, 중국

호텔설명

호텔 추가 정보

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • 모든 음료를 마음껏 즐길 수 있는 특별한 휴가

숙박

호텔 위치

풀만 오션뷰 싼야 베이 리조트 & 스파

No 158 Sanya Bay Road, Hainan
572000 싼야
중국

GPS:18.270597, 109.485573

전화
팩스 +86 898 8828 6655

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.8/5  150 리뷰

TripAdvisor 평가  4.9/5  4,802 리뷰

2025으뜸 시설

Nice relaxation

트립어드바이저 평점 5.0/5

109abdallahg TripAdvisor 인증 리뷰

The hotel has a prime location near the city and at same time having a very nice swimmable beach. Room is top cleaned, most high quality standards kept. Personnel overall are very kind, professional and helpfull, especially the two ladies from the lounge and the frontdesk management namely Gardy and Maria. Breakfast has a good variety choice and there is a space allocated to Accor elite members. Lounge is very nice, calm with a good choice of snacks and drinks. Hotel got a currency exchange service and an ATM from Bank of Telecommunications (one of the best in China). Otherwise, there is maybe a small room for improvement, especially with the English language communication of some front office stuff.. Even, that I don't consider this an issue, since there's always someone around with a good level of English. Special thanks to Maria and especially to Gardy who knew how to turn complaints into compliments. It was overall a nice experience and a good relaxation. I hope to come again in future vacations.

Thank you for taking the time to share your positive experience at Pullman Oceanview Sanya Bay Resort & Spa. We are delighted to hear that you enjoyed our prime location, the cleanliness of your room, and the overall professionalism of our staff, particularly Gardy and Maria. It is always rewarding to receive such commendation. Dear guest, We appreciate your feedback regarding the English language communication among some of our front office team. We continuously strive to enhance our services, and your comments will be taken into consideration for future training and development. It is pleasing to know that you found assistance readily available during your stay. We look forward to welcoming you back for another relaxing vacation in the future.

Outstanding Ocean View Hotel

트립어드바이저 평점 5.0/5

hyeminworld Couples - TripAdvisor 인증 리뷰

오션뷰라는 이름에 걸맞게 바다가 매우 가까이 느껴져요. 바다뷰는 최고~! 직원들도 정말 친절했습니다. 그리고 라운지가 조용하고 분위기도 좋고 전망도 너무 멋지니 꼭 방문해 보세요! [ Room & View ] I stayed in the Executive Suite. The room offers a close-up view of the sea - outstanding ocean view!. The room is spacious and the air conditioning works well, making for a comfortable stay although the interior feels a bit dated. [ Dining ] Be sure to visit lounge! The view from the lounge is spectacular and peaceful. The food is well presented and neatly arranged. Special thanks to Bartender! His lemon oolong tea looks beautiful and tasty. If you love seafood, you can enjoy live performance during your seafood buffet. [ Service ] Special thanks to all staffs! They brought a cake to my room and sand for us. It was a little embarrassing but truely touching and warm.

Dear valued guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us know that you are satisfied with this trip. It is our honor to get your approval, and your feedback is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent service in the next time.

Disappointing Stay at Pullman Oceanview Sanya Bay Resort & Spa – Not up to Accor Standards

트립어드바이저 평점 1.0/5

Akmal T TripAdvisor 인증 리뷰

We recently stayed at Pullman Oceanview Sanya Bay Resort & Spa, expecting the quality and service typical of the Accor brand — but unfortunately, this hotel fell far short of being a true international 5-star resort. 🔸 Outdated Facilities The hotel is visibly old, with tired interiors and worn-out furniture. It clearly hasn’t been renovated in years and lacks the modern comfort one would expect from a Pullman property. 🔸 Poor Housekeeping Housekeeping was well below acceptable standards. Room cleaning consisted of only taking out the trash and changing towels. Bed linen was replaced only every four days, which is unacceptable for a 5-star hotel. 🔸 Low-Quality Breakfast The breakfast buffet was very limited and catered almost exclusively to Chinese guests. There was no international cuisine to speak of — no fresh juices, no proper pastries, no dairy alternatives, no Western or vegetarian-friendly options. Not what you'd expect from a supposedly global resort. 🔸 Staff Don’t Speak English The majority of the staff, including at reception, had little to no English skills, making communication difficult. This was especially frustrating given that the Pullman brand markets itself as an international hotel. 🔸 Misleading Beach Information Despite the name, the hotel is not directly on the beachfront. The beach is public and shared, and requires crossing a road. There are very few sunbeds, and no real beach service. It’s far from the luxury beachfront experience advertised. 🔸 No Distinctive Personality The resort lacks atmosphere, design identity, or any kind of personal touch. It feels generic and geared more toward mass tourism than individual travelers seeking a refined experience. 🟨 In summary: This property may technically belong to the Accor group, but it is far from what you’d expect from an international Pullman resort. It might be acceptable for large tour groups with low service expectations, but not for international travelers seeking quality, comfort, and professionalism. Would not stay again or recommend.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback about your recent stay with us. We sincerely apologize for the unsatisfactory experiences you encountered. As an integral part of the Pullman brand, we fully acknowledge your expectations for premium service quality. While our property has been in operation for some time, we consistently invest in annual renovations and maintenance. Currently, we are implementing a phased upgrading plan for guest rooms and public areas. As a Green Hotel, we adhere to sustainable practices, including changing bed linens every three days for in-house guests. Should you have any specific preferences, please feel free to inform us in advance. Your comments have already been shared with our Housekeeping team. Regarding our breakfast buffet, which offers 70+ Chinese and Western options, we genuinely appreciate your suggestion and will further diversify the selection by adding more international cuisine to elevate the dining experience. We’ve also noted your feedback about language barriers among staff and will enhance foreign-language training for frontline teams to improve cross-cultural service competence. Concerning the beach access, we deeply regret any confusion caused. The hotel is indeed connected to Sanya Bay Beach via a dedicated underground passage. That said, we will optimize beach facilities by increasing the number of sun loungers and umbrellas to enhance your seaside retreat. Your feedback serves as a catalyst for us to refine every aspect of our service, striving to deliver a holiday experience worthy of the Pullman brand. Once again, thank you for your constructive input. We look forward to welcoming you back for a renewed and exceptional stay.

Our spending in hotel needs top up room deposit

트립어드바이저 평점 1.0/5

Sutjen 가족 - TripAdvisor 인증 리뷰

We patronised the spa , Chinese restaurant and pool bar in the hotel. Each time we wanted to sign the bill to our room, if it exceeded the initial credit card deposit of 1000Rmb, we need to go to front office cashier to top up our deposit otherwise we cannot sign the bill to the room. We were escorted by a Spa staff to the Front Office to top up . This system of top up deposit if spending at hotel outlet exceeded the credit card 1000Rmb amount is the first time i have ever encounter staying in Accor hotels and other international hotel chain.This causes inconvenience and deter us from spending in the hotel as each time we spent we need to go Front desk cashier to top up is troublesome. By doing this system the hotel are discouraging guests to spend in their F&B outlet. The property is pretty old. We had a big corner room, the view was good, the furniture in the room is not fill with appropriate size furniture considering the space of the room, very empty room with old furnitures.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our front desk collects a refundable deposit upon check-in based on the duration of stay to facilitate charging privileges for in-house expenses. Regarding your feedback, we have instructed the front desk to adopt a more flexible approach in adjusting deposit amounts according to guests’ needs to avoid repeated top-up requests. We deeply regret the issues you encountered with room facilities. As part of the Pullman brand, we are committed to delivering high-quality hospitality experiences and are currently undergoing phased renovations to upgrade our facilities. Your constructive feedback is invaluable in helping us improve our service standards. We truly appreciate your input and hope to have the opportunity to welcome you back for a renewed experience in the future."

고객에 대한 아침식사 안내 미흡

고객 평점 3.0/5

익명 가족 - 전체(All) 통지 확인

체크인시 9세, 6세 아이 포함 아침식사 무료라고 안내하였는데, 조식당에서는 무조건 유료라며 고객에게 다그치는 직원에 대해 굉장히 불만스러웠다. 유료/무료 여부를 떠나 가격이 얼마고 청구될 수 있다고 안내하면 되는데, 마치 아침식사를 공짜로 얻어 먹으러 온 사람 취급을 하는게 굉장히 불쾌했다. 결국 어린이 1명, 성인 1명해서 2명은 무료라고 안내하였고, 6세 어린이 1명은 아침식사가 청구되었는데, 처음부터 그렇게 안내하였다면 불쾌할 일도 미안할 일도 없었을 것이다. 매니저까지 와서 사과를 하였지만 해당 호텔은 플래티늄을 포함하여 고객 등급에 대한 혜택등에 대한 숙지를 하지 못하고 있는 거 같다. 시설이 약간 노후되었지만 온수 풀등을 갖추고 있어 시설은 만족스럽지만, 싼야에서 대안이 될만한 호텔이 많아서 다시 방문할 일은 없을 것이다.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 4,821 리뷰 9.6/10 위치
  • 7,895 리뷰 9.3/10 객실
  • 12,192 리뷰 9.4/10 서비스
  • 44 리뷰 6.6/10 인터넷 가격
  • 4,145 리뷰 8.6/10 분위기
  • 2,140 리뷰 9.3/10 청결도
  • 2,056 리뷰 9.3/10 조식

Powered by Trustyou

주변에 있는 다른 시설

싼야 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.