Novotel Amsterdam Schiphol Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.089 ulasan

Jaminan Harga
Terbaik
Novotel Amsterdam Schiphol Airport - Image 1
Novotel Amsterdam Schiphol Airport - Image 2
Novotel Amsterdam Schiphol Airport - Image 3
Novotel Amsterdam Schiphol Airport - Image 4
Taurusavenue 12, 2132 LS HOOFDDORP, Belanda

Deskripsi

Keistimewaan hotel

  • Hanya 4 menit (naik kereta) dari bandara!

  • No. 1 menurut TripAdvisor di area ini.

  • Hanya 20 menit (naik kereta) dari pusat kota Amsterdam!

  • 17 ruang pertemuan canggih dengan pencahayaan alami.

Akomodasi kami

Lokasi hotel

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Belanda

GPS:52.291615, 4.701503

Telepon
Fax +31 23 747 0399

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  3.089 ulasan

Peringkat TripAdvisor  4.5/5  1.572 ulasan

Sertifikat keunggulan 2024

Close to the airport.

Catatan Tripadvisor 4.0/5

onlyfinchy Keluarga - Ulasan TripAdvisor tersertifikasi

It’s convenient to go to the airport by train. We stayed 2 nights. Not many food options, so we just went to the airport to eat. The room is standard Novotel. Nothing stands out but meets the expectations. Wish it’s a bit bigger. Overall was a good stay.

Wonderful stay

Catatan Tripadvisor 5.0/5

Lysahx Keluarga - Ulasan TripAdvisor tersertifikasi

Our stay was wonderful as always. Quick check in and the staff very polite and professional. Good room and clean. Absolutely nothing to complain about. Normally we would have make use of the bar but this time we were with our grandchild and we went straight up to our room.

Dear Guest, Thank you for this great review. We are thrilled to hear that your time at our hotel was as delightful as you anticipated. We are pleased that you found the check-in process efficient and our staff courteous and professional. It is also wonderful to know that the comfort and cleanliness of our room met your expectations. We take pride in our hotel's award-winning design and commitment to sustainability, which includes initiatives like our honeybee population on the roof and our Green Key Gold certification. We hope you felt the unique Dutch experience we strive to provide throughout our property, from the distinctive decor to the modern amenities. We look forward to welcoming you back soon. Kind regards, Mark Mosselman, General Manager

Don't waste your money...

Catatan Tripadvisor 2.0/5

tjtravels2024 Ulasan TripAdvisor tersertifikasi

This hotel SHOULD be a winner: good price, next to a train station, lots of amenities (room service, restaurant, snack shop, ice machine on every floor, etc.) But it isn't. I probably wouldn't have bothered to write this review but the staff have been so consistently unhelpful and miserable that I wanted to warn others off staying. From the moment I walked in the lobby, I was left unacknowledged by the lone staff member working. No problem with waiting if he's trying to sort something out, but he could have at least cracked a smile or said as much. An older female employee came over a minute later and after leaving me standing there, grumbled that they were severely understaffed. Not something the customer wants to hear. Not a single smile from the pair of them the entire interaction. Later, I requested some toiletry items via the app. Three hours later I had to chase. A cleaner turned up at my door with the wrong items. The fire alarm went off during our stay. I trudged down several flights with elderly people struggling to descend. When we got to the bottom a laughing maintenance man said it was just a test. Why on Earth weren't guests notified? Absolutely no care or consideration. I was repeatedly sent an offer for late check out (which I wanted). I tried to book it twice, but both times it was rejected with no comment or message. Why keep sending it then? Every single interaction, staff have been so unpleasant it genuinely made me regret my booking. The frustrating thing is, Dutch people are nothing like this. It's a horrible representation of a such a great country. I hope Novotel Management read this and take it seriously.

Dear Thalia, Thank you for sharing your experience with us. We are sorry to learn about the challenges you faced, particularly with the service provided by our team. Our aim is always to offer a warm and efficient welcome to all our guests, and we regret that we did not meet this standard during your visit. Regarding the toiletry items and the fire alarm incident, please accept our sincere apologies for the inconvenience caused. We understand that clear communication is key, especially in situations involving safety procedures, and we will review our protocols to ensure guests are properly informed. Additionally, we regret any confusion regarding the late check-out offer and the lack of follow-through you experienced. We’ll be sure to reflect on your feedback internally to ensure that the issues you’ve highlighted remain isolated incidents. Nonetheless, we truly value your compliments on our reasonable pricing, great location and the comprehensive amenities available at our hotel. We strive to provide an exceptional value for our guests and are glad you appreciated these elements of your stay. We hope to have the opportunity to welcome you back in the future for a stay that truly reflects the high standards of Novotel Amsterdam Schiphol Airport. Warm regards, Mark Mosselman, General Manager

Very good but...

Catatan Tripadvisor 4.0/5

pascalpierre Ulasan TripAdvisor tersertifikasi

I booked that hotel because it's an excellent hotel by reputation and because of its proximity to the airport. Check ✔️ in and out was fast and staff friendly. Hotel is 10 minutes with bags away from hoofdoorp station on foot. You can't miss it. Room 808 was big, modern and came with coffee and fridge. There is a safe too. Carpet though was smelly...I guess that is due to lack of vacuuming. Reeked of smelly feet smell....haha. Since I always take my sheets and pillows off to help the room ladies, I was surprised in the bad way to discover old blood stains on both the mattress and duvet....ughh, Despite that not very pleasant disvovery, the hotel is perfect when in Amsterdam and willing to get quickly to schiphol. The train is the cheapest option for € 3.60 one-way and €5 with the n97 nightbus. Breakfast is served far too late for an airport hotel....

Dear Pascal, Thank you for taking the time to share your detailed feedback about your stay at Novotel Amsterdam Schiphol Airport. We are delighted that you found our hotel to be an excellent choice. It's wonderful to hear that you appreciated our efficient check-in and check-out process, as well as the friendliness of our staff. We're also pleased that you enjoyed the spaciousness and modern design of your room, along with the provided amenities such as coffee facilities, a fridge, and a safe. However, we sincerely apologize for the issues you encountered with the cleanliness of the carpet and bedding in your room. This is certainly not up to our usual high standards of cleanliness and hygiene. We take these matters very seriously and will be reviewing our housekeeping procedures to ensure such oversights do not occur in the future. Nonetheless, we're glad you found our location convenient for your travel needs. As you mentioned, our hotel is indeed just a short 10-minute walk from Hoofddorp station, making it easy for guests to access both Schiphol Airport and Amsterdam city center. We appreciate your feedback about the breakfast timing, and we'll consider adjusting our schedule to better accommodate early departures, given our proximity to the airport. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Mark Mosselman, General Manager

Dam Disappointment

Catatan Tripadvisor 1.0/5

Padstar78 Ulasan TripAdvisor tersertifikasi

This is the first time I've ever felt compelled to take the time to write a negative review about anything, so it says a lot about how poor this experience was. Arrived at the hotel given a Junior Suite. It never registered with me immediately, but the room didn't look the same as the one I had booked in the photo. Went down in the evening to query, and was told this was the correct room. It wasn't, I should have been given a superior suite, which is much larger. Other issues, I forgot my travel adapter (my fault), but though, it will be OK as most modern hotels have USB connectors anyway. Not this one. Went down to reception to see if I could borrow one, only to be told "no, because people keep stealing them". Then I was directed to an empty shelf in the small shop in the hotel, opposite the reception where they had sold out of travel adapters. As the hotel is located in a business area, there was no shops near, there was so no way to plug in any electronics. We ate in the hotel restaurant that evening. Despite it being well staffed in terms of numbers, we waited 20 minutes before someone took our order. This hotel seems to have an issue with giving out tap water to drink, even though we had also bought drinks with the meal. I've never had this issue anywhere else in the world. We were told that we could get tap water, but it's not normally provided, then when we got the bill, found we had been charged for it! That night it was moderately windy, but the room we had was very noisy due to the cladding that surrounds the hotel and the fact it was on the end. Mentioned this in the morning to the receptionist in the morning to see if we could change room, and she just laughed! Went to breakfast, only to be greeted by someone that clearly didn't want to be there! When I got home I emailed the Accor Customer service team. The next day, they just gave a fairly non-interested response saying it would be passed to the hotel and they would contact me directly. A few days passed, no response, contacted Accor customer service again, to be told pretty much the same thing again. Exactly one week has passed at the writing of this review and nobody at Accor, Novotel, or the hotel has replied to my complaint.

Dear Guest, Thank you for sharing your review with us. We sincerely apologize for issues experienced during your stay. We have since contacted you to address each of the concerns raised and we appreciate your patience as we worked to resolve these matters. Rest assured, we are committed to learning from your feedback to improve our service quality, guest communication and overall experience. We would love the opportunity to welcome you back on future occasions. Best regards, Mark Mosselman, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 740 ulasan 8.1/10 Sarapan
  • 456 ulasan 9.5/10 Suasana
  • 385 ulasan 8.3/10 Fasilitas

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