Mercure Sapporo 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 1.409 görüş

En iyi fiyat
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2-4 Minami 4-jo, Nishi 2-chome Chuo-ku, 064 0804 SAPPORO, Japonya

Açıklama

Otel ekstraları

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

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Otelin konumu

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japonya

GPS:43.055595, 141.355682

Telefon
Faks +81 11-513-7575

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  1.409 görüş

TripAdvisor Derecesi  4.3/5  1.593 görüş

2025 mükemmeliyet sertifikası

Highly Recommended For Service and Convenience

Tripadvisor puanı 5.0/5

Joey Y TripAdvisor onaylı yorum

Location: Convenient, 3mins walk to nearest susukino station, near to Tanukikoji Shopping street (8 mins walk), Airport Limousine bus about 3-4 mins walk across the hotel Price: Reasonable Service: Diamond member was well taken care of, unlimited access to Lounge and food was great, breakfast have wide variety, unique pancake machine to make pancakes by waving hand, ice cream was served, room was upgraded upon check in, able to microwave our food hot at the lobby level

We are happy to hear back from you and for having the time to provide us with feedback from your experience stay with us at the MERCURE Sapporo. It has been a pleasure reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service. Once again, thank you for your feedback and we are looking forward to seeing you the future sometime soon. Sincerely, Quality Assurance Team Mercure Sapporo

Smelly and tired room

Tripadvisor puanı 2.0/5

nivhana Aileler - TripAdvisor onaylı yorum

Stayed here for two nights on my first trip to Sapporo. The hotel is situated in a great location with numerous shops and restaurants across and along the streets while the seafood market was a few blocks away. We were upgraded from the twin deluxe room to a premier deluxe room on the 14th floor (1413), which was a bigger room consisting of a couch, but the room itself had a dusty carpet and the bathroom had a revolting urine smell, most likely coming from the seat contraption as it looked ancient. Complained to the front desk and they cleaned it on the second day but the smell still lingered, although it was an improvement from the first night. Soundproofing was below average - on the second night, our neighbors in the upstairs bedroom and next door neighbors started banging something until 2am, perhaps packing something into their bags and every step and creak could also be heard. I liked the welcome gift cookies that were provided but other than that, this hotel needs a thorough deep cleaning and refurbishment.

Dear nivhana, Thank you very much for choosing to stay with us. It was truly an honor to have you as our guest. We are sincerely sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our deepest apologies for any inconvenience caused. We genuinely appreciate you taking the time to share your valuable feedback regarding our facilities. As you mentioned, our property has been in operation for many years, and while we continuously strive to maintain high standards of cleanliness and service, we understand that some areas may need improvement. Your comments have been shared with the relevant teams and will be taken seriously as we work to enhance the overall guest experience. We truly hope to have the opportunity to welcome you back in the future and provide you with a more pleasant and comfortable stay. Sincerely, Quality Assurance Team Mercure Sapporo

“Spacious Rooms, Central Spot—Service Needs Work”

Tripadvisor puanı 3.0/5

Elaine L TripAdvisor onaylı yorum

The hotel’s location is very central, making it convenient for exploring the city. Rooms are well-sized and nicely appointed, and breakfast offers a fairly extensive selection. That said, service and operations could be better. The front desk staff were not very courteous, and even for a simple request—such as assistance with the elevator—you are told to wait in line. Housekeeping was also a challenge. The hotel does not provide daily cleaning unless booked in advance, which can be difficult to manage when you have a busy tour schedule. During our stay, we only received fresh towels and trash collection, but no actual room cleaning or bed-making. Even a simple request for water was refused by the cleaning staff because we were due to check out later that day, despite having paid for an extended stay. The third-floor reception area also feels dated and gives off a tired, almost Chinese restaurant vibe, which could be refreshed to match the otherwise modern rooms. Overall, the stay was good but not great. The location and room quality are definite plus points, but service and housekeeping standards need improvement for the experience to feel truly welcoming and comfortable.

Thank you for choosing Mercure Sapporo and for taking the time to share your review with us. We sincerely apologize for the inconvenience caused by the inaccurate and insufficient information you received. Please accept our deepest apologies. At Mercure Sapporo, we are committed to reducing our environmental footprint by conserving energy and water. As part of this initiative, we offer Eco Cleaning, which includes trash collection and the replacement of towels and amenities. Full room and linen cleaning are provided once every four days during your stay. We kindly ask for your understanding and cooperation with our eco-friendly efforts. Once again, we sincerely apologize for the inconvenience you experienced during your stay. We are committed to improving the quality of our service and sincerely look forward to welcoming you back in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Exceptional Experience at Mercure Sapporo

Tripadvisor puanı 5.0/5

LAMLAM13 TripAdvisor onaylı yorum

It was my genuine pleasure to stay in the magnificent suite arranged by Riku. The accommodations were superb in every aspect—spacious, luxurious, and maintained to the highest standard of cleanliness. A special commendation must go to the housekeeping team, who not only ensured the room was spotless but also thoughtfully tidied my personal belongings, which was a greatly appreciated touch. I was also immensely impressed by the staff's dedication to guest satisfaction. Yuki at check-in was wonderfully helpful; although unable to arrange an extra bed, she promptly and cheerfully prepared an excellent alternative. Furthermore, Travis provided exceptionally kind and attentive service, going out of his way to ensure my mother's comfort with her seating arrangements. His caring attitude was most touching. I would also like to express my appreciation for the hotel's commendable commitment to sustainability, evidenced by thoughtful initiatives like the transition to liquid toothpaste. If I may offer one small suggestion for future consideration, it would be that advance communication regarding the parking maintenance would have been beneficial, as it would have allowed us to avoid the non-partner car park and the subsequent fee. Nevertheless, this minor point did not detract from what was a truly memorable stay. The exceptional service, beautiful accommodations, and thoughtful staff come with my highest recommendation. I very much look forward to the opportunity to return.

Dear Valuable guest, We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectations, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

A Wonderful Stay!

Tripadvisor puanı 5.0/5

Terance T TripAdvisor onaylı yorum

The hotel is located in a very convenient location, near to subway station and restaurants. The room is spacious and clean. The breakfast is also good, with lots of varieties including some local food. Staff are very friendly. I would like to give a special thanks to the front desk staff, Mark. He helped me to tackle problems in professional and friendly manner and he provided lots of useful information to us.

Dear Valuable guest, I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

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