We are happy to hear back from you and for having the time to provide us with feedback from your experience stay with us at the MERCURE Sapporo. It has been a pleasure reading the comments regarding your stay here and we have informed the staff of your kind comments, our staff will that take your comments to heart and feel motivated to strive to improve and provide better service. Once again, thank you for your feedback and we are looking forward to seeing you the future sometime soon. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for staying at Mercure Sapporo and for sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused by the cigarette odor. During your stay, our designated smoking area was temporarily unavailable due to air conditioning renovation work, and we had temporarily opened the balcony as an alternative. Although we have taken measures to eliminate the odor, we regret that our efforts were insufficient and sincerely apologize for the discomfort this caused. While we always strive to ensure that our guests enjoy a comfortable stay, we recognize that there is still room for improvement. We will take your feedback seriously and continue working to enhance our facilities and services to provide a more pleasant experience for all our guests. We sincerely appreciate your continued support and look forward to welcoming you back to Mercure Sapporo and other Accor hotels in the future. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectations, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for taking the time to tell us about your experience at Mercure Sapporo. We sincerely apologize for the discomfort caused by the cigarette odor. Although we had taken measures to eliminate the odor, we regret that our efforts were insufficient. We will take your feedback seriously and strive to improve our services to provide a more comfortable experience for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

We are pleased to hear from you and sincerely appreciate you taking the time to share your feedback regarding your stay at Mercure Sapporo. However, we sincerely apologize to learn that the sofa was stained and that you were unable to use it during your stay. We truly appreciate you bringing this matter to our attention. We will share your feedback with the relevant department and use it to further improve our services. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for choosing Mercure Sapporo and taking your time to share your review here. About the ventilation system, including the smoking room, we are also having periodic inspection on the airflow for the entire hotel, there were no issues reported. We just had another inspection after reading your review, the system and ventilation are all good and running 24 hours properly. Since the smoking room is a narrow space, once it gets crowded, its ventilation may become weak. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for staying at Mercure Sapporo and for taking the time to share your valuable feedback with us. We sincerely apologize for the unpleasant experience caused by the smell of cigarettes in your room. We have shared your feedback with our Housekeeping Department and will continue to work on improving our services. We would also like to sincerely apologize that we were unable to accommodate your request for a room upgrade. Unfortunately, due to the room availability on the day of your arrival, we were unable to provide an upgrade. However, we had prepared the amenities from our Privilege Room in your room as a gesture of consideration. We sincerely apologize if this was not properly communicated to you during your stay. We will take your valuable feedback into consideration and make every effort to improve our services. We sincerely hope to have the opportunity to welcome you back to Mercure Sapporo and provide you with a more enjoyable stay in the future. Sincerely, Quality Assurance Team Mercure Sapporo

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

We very much appreciate your comments regarding your stay at the Mercure Sapporo. While we hope there were aspects of your stay that you found satisfactory, we understand that you may have experienced inconveniences and discomforts during your time with us. Your feedback will be forwarded to the relevant department to strive for future improvement of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

We cordially appreciate your detailed comments regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your kindest comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for choosing Mercure Sapporo and taking your time to share your review here. We are sorry that making up room was not enough for your stay, please allow us to make our sincerest apologies. I will share your comments with the housekeeping staff, and I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. We look forward to seeing you soon in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Thank you for your feedback. We here at the MERCURE Sapporo value your feedback and are happy to hear that you enjoyed your stay here. We have informed our staff of your feedback to improve our services in the future and has given us motivation to strive towards a higher level of service excellence. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo. Sincerely, Quality Assurance Team Mercure Sapporo