Aparthotel Adagio Parigi Opéra

Dear Guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed the breakfast at the Adagio Paris Opera, is a eating in buffet, therefore it's not possible to have it in your room I'm afraid. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ludovic TOUSSAINT Duty Manager 43 Rue de Caumartin 75009 Paris Tel:+33(0)1 58 18 08 20

Dear Guest, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the aparthotel, we are planning to do some renovations by the end of the year if everything goes well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ludovic TOUSSAINt Duty Manager, 43 Rue de Caumartin 75009 Paris Tel:+33(0)1 58 18 08 20

Dear Mr D A, Thank you for taking the time to give us feedback on your stay. Our reception team is delighted to hear that you were happy with the welcome you received. It gives us great pleasure to read your compliments about our team. I will be sure to pass them on to my team. Our aparthotel is indeed getting old, which is why we are carrying out improvement works to improve the quality of your stay and the living spaces. These solutions will be gradually put in place to better accommodate you in the future. Thank you once again! We would be more than delighted to see you again very soon at the Adagio Paris Opéra. Kind regards. Line JUSTON Directrice de sites 43 Rue Caumartin 75009 Paris Tel:+33(0)1 58 18 08 20 Fax:+33(0)1 42 66 49 86

Signore, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Aparthotel Adagio Paris Opéra. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. In attesa di accoglierla nuovamente, Signore, le porgiamo cordiali saluti. Ludovic Toussaint Duty Manager 43 Rue Caumartin 75009 Paris Tel:+33(0)1 58 18 08 20