Dear Ms. P., Thank you for taking the time to share your feedback following your stay at Novotel New Delhi City Centre. We are delighted to know that you had a pleasant and comfortable stay and that you especially enjoyed our rooftop pool, the culinary offerings, and the smooth booking experience. Your kind appreciation is truly encouraging for our team. We also appreciate your observations regarding the surroundings of the hotel. While the immediate neighborhood is beyond our direct control, we understand your concerns and regret that it impacted your overall impression. Please be assured that the safety and security of our guests remain our highest priority, and our team is always available to assist with transportation arrangements and local guidance to ensure a comfortable and secure experience. Thank you once again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back on your next visit to New Delhi and providing you with another memorable stay. Warm Regards, Saumitra Chaturvedi General Manager

Dear Ms. J., Thank you for sharing your detailed feedback. While we are pleased to know that you appreciated the breakfast, we sincerely regret that other aspects of your experience did not meet your expectations. We apologize for the delays in service at the rooftop restaurant and for the inconvenience caused by staggered food service, as well as your concern regarding pricing. We also regret the confusion regarding the final billing. Please be assured that your feedback has been noted and will be reviewed with the concerned teams to ensure better clarity and a more seamless experience for our guests. Your feedback is valuable to us as it helps us improve, and we truly hope to have the opportunity to welcome you again for a more enhanced stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our friendly and helpful team, as well as the quality and variety of our cuisine. We also value your constructive comments regarding room size, early check-in, and daily towel usage. Your feedback will help us review our policies to enhance the guest experience while maintaining our sustainability initiatives. We look forward to welcoming you back to Novotel New Delhi City Centre and providing an even better stay next time. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. L., Thank you for sharing your feedback. We are glad to know that you enjoyed our friendly team, dining experience, and the infinity pool. We sincerely apologize for the traffic noise during your stay and appreciate your understanding. Your comments regarding faster check-in have been noted for improvement. We hope to welcome you back for an even more comfortable experience. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. N., Thank you for sharing your detailed feedback. While I am glad to know that our team and breakfast made a positive impression, I sincerely apologize for the inconveniences you experienced with your check-in, room amenities, room service, and pool area. Your observations regarding pricing and maintenance have been noted and will be addressed to improve the experience for future guests. We truly value your feedback and hope to have the opportunity to welcome you back and provide a seamless stay that meets your expectations. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. R., Thank you for sharing your feedback with us. While we are pleased to know you had an overall good experience, I am truly sorry to hear that certain aspects of your stay, particularly the reception service, Wi-Fi connectivity, and cleanliness, did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. Your comments are valuable and have been shared with the concerned teams to ensure immediate improvements. We remain committed to providing a consistently warm and seamless experience to our guests, and we hope to have the chance to welcome you back for a more enjoyable stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Florian, Thank you for sharing your wonderful feedback. We are thrilled to know you enjoyed your stay, especially the room and the view from our rooftop infinity pool. Our team takes great pride in ensuring every guest feels well cared for, and your kind words will be shared with them. We look forward to welcoming you back to Novotel New Delhi City Centre and creating more memorable experiences for you. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. D., Thank you for taking the time to share your feedback with us. We are pleased to know that you found our hotel to be a clean and comfortable retreat amid the busy city. It’s rewarding to hear that we could provide you with a pleasant space to unwind after a full day. We’ve also taken note of your comment regarding the bar area and service levels. Your input is valuable and has been shared with the relevant team for review and improvement. We truly appreciate your recommendation and hope to welcome you back on your next visit to New Delhi. Warm regards, Saumitra Chaturvedi General Manager