Mercure Resort Hunter Valley Gardens 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 1.521 recensioni

Hotel approvato ALLSAFE

Le nostre sistemazioni

72 camere splendidamente arredate: camere Studio con 1 letto king size o 2 letti singoli, camere Superior con vasca a pavimento con parete in vetro, camere Deluxe con idromassaggio o suite con soggiorno separato, letto king size e idromassaggio.

Posizione dell'hotel

Mercure Resort Hunter Valley Gardens

Cnr Broke and MacDonald Road

Coordinate GPS:-32.772691, 151.300447

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni


Il nome éléments richiama i tre elementi della natura, fuoco, acqua e terra, componenti che caratterizzano la zona dell'Hunter Valley e si ritrovano nell'esperienza gastronomica offerta dal ristorante.

Take advantage of our Flight + Hotel offers


Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  1.521 recensioni

Giudizio TripAdvisor  4.0/5  1.232 recensioni

Reinstating my 5 stars

Punteggio Tripadvisor 5.0/5

helensroberts In coppia - Recensione certificata TripAdvisor

Having completed my review out of absolute frustration, I am now happy to report that my points have been correctly deducted and my credit card reversed. Thank you Julie and Karen. Apart from the points experience, I made it clear that we had been very happy with our stay. Our room was lovely and had been refurbished, the gardens very impressive, our meals at Elegant restaurant were superb and all the staff we met were lovely. Pool was very welcoming. Location in the Hunter Valley just perfect and there were enough Vineyards close by to keep you busy. Would be equally as nice in Winter with the spa pool too.

Delighted we could help you with this Helen. Also happy to hear about your lovely stay. See you in the hunter again soon. Kind regards Julie at Mercure

Needs a huge makeover

Punteggio Tripadvisor 3.0/5

Sydneyfamily04 Affari - Recensione certificata TripAdvisor

Apart from the bed being clean and comfortable, which I guess is the main thing my room 102 was still living in the 1990’s even had the original curtains and dark brown furniture that wouldn’t have looked out of place in my grandmothers house. As another guest commented my bathroom sink drain was blocked also and smelt horrible. The resort itself would have been something in its heyday but its now dark and dingy. The upside is it’s close to the vineyards, hunter valley gardens and Harrigans Irish Pub.

Thankyou for your feedback. We have just replaced our beds, lounge suites and outdoor tables this past year. Currently rolling out some bathroom improvements, painting and an upgrade to our soft furnishings in our lounge and bar. While we will keep our wooden lodge feel deliberately, we hope this freshen up will compliment modern and classic tastes. We hope to see you again soon. Kind regards Julie at Mercure

Rooms aren’t tired. They are exhausted.

Punteggio Tripadvisor 3.0/5

k0vchenk0 In famiglia - Recensione certificata TripAdvisor

We were in a room with damaged paint work and curtains and not one coat hanger. Management didn’t see this as a problem and another guest suggested a trip to Bunnings. Meanwhile, friends were upgraded to a suite that was fabulous, definitely 4-5 stars.

Thank you for your feedback k0vchenk0. I do currently have the rooms getting an upgrade the next two months, but this takes time. No sure why your room did not have coat hangers on arrival, this must have been an oversight by our housekeeping team that they have now rectified. It seems that you were discussing this with a Guest service staff member not our management team, our team wear coat as part of their uniform, I apologise they did not elevate your feedback to a manager to solve for you. Hopefully you will give us another chance to serve you in the future. Kind regards Julie at Mercure

Needs an upgrade

Punteggio Tripadvisor 3.0/5

TheGypsyClub Recensione certificata TripAdvisor

Stayed here with family for a night while going on a wine tour in Hunter Valley. The hotel itself is OK, the restaurant and breakfast was good, nice service. The rooms are somewhat dated and could do with an upgrade. The worst part, is the location of the rooms, all with outside corridors which were quite dirty and various insects and such on the floors. It gave the hotel a cheap motel feeling.

Thank you for your feedback. Delighted you had a lovely stay. We are looking forward to our upgrades this year to our rooms, particularly our bathrooms. Would love for you to see them when you next travel. Our outdoor structure, however, won't change, we like to loop with the gardens around our rooms to connect you with our display gardens. Kind regards Julie at Mercure

Family of 4 two night stay for nearby wedding

Punteggio Tripadvisor 3.0/5

wendym404 In famiglia - Recensione certificata TripAdvisor

There is a certain level of expectation for a room rate of $289 per night Positives: Good location, friendly staff, great pool area Negatives: Very small & uncomfortable double beds. I am 175cm tall & my hubby is 185cm, average sized and our feet were hanging off the end of the bed. The mattress was hard and uncomfortable so not a nice sleep. Not too bad for 2 kids sharing but not adults. I recently stayed at a Rydges Hotel (lower nightly room rate but they had the best mattresses, hence a good nights rest and no aching back the next morning). Also the room is very dark & dated, scuff marks on the walls & bathroom cabinetry damaged. Shampoo ran out after 1 shower. Also the verandas and stairs need a good clean, not very welcoming. So overall quite disappointed with the value for money. Having just read through other reviews I’m now wondering if we will be refunded our $10 credit card hold. So note to self, read the reviews before booking

Thank you for your feedback. Delighted you had a nice time. We have new beds in the room, but it is hard to satisfy all tastes. Our Accor experience beds, can be complimented with an additional topper if you prefer as slightly softer bed. Something to speak to us about when next you travel. This year we are doing a painting refresh of our hotel, look out for this improvement. The $10 pre authorisation is refunded by the banking institution you bank with. Should be no more than 7-10 days depending on the institution. Thank you for your feedback. Kind regards Julie at Mercure

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 573 recensioni 9.7/10 Posizione
  • 1.167 recensioni 5.9/10 Camera
  • 887 recensioni 7.2/10 Servizio
  • 37 recensioni 1.9/10 Internet
  • 496 recensioni 3.7/10 Pulizia
  • 219 recensioni 6.2/10 Colazione
  • 198 recensioni 5.6/10 Rapporto qualità/prezzo
  • 107 recensioni 8.5/10 Piscina

Implementato da Trustyou

Tutti i nostri hotel a Pokolbin