Mercure Hunter Valley Gardens 4,5 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 1.780 recensioni

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Mercure Hunter Valley Gardens - Image 1
Mercure Hunter Valley Gardens - Image 2
Mercure Hunter Valley Gardens - Image 3
Mercure Hunter Valley Gardens - Image 4
Cnr Broke and MacDonald Road, 2320 POKOLBIN, Australia

Descrizione

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Posizione dell'hotel

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
Australia

Coordinate GPS:-32.772691, 151.300447

Telefono
Fax +61 2 4998 7710

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

ELEMENTS BAR & DINING

Il nome éléments richiama i tre elementi della natura, fuoco, acqua e terra, componenti che caratterizzano la zona dell'Hunter Valley e si ritrovano nell'esperienza gastronomica offerta dal ristorante.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  1.780 recensioni

Giudizio TripAdvisor  3.9/5  1.269 recensioni

Very Dirty Rooms-No what you would expect from a 4+ star hotel

Punteggio Tripadvisor 1.0/5

J_Eats Recensione certificata TripAdvisor

This hotel has a 4 and a half star rating so we were expecting a clean, comfortable hotel with good facilities. Unfortunately, this was not the case. The rooms were run down and in need of maintenance e.g. holes in insect screens. They were also disgustingly dirty. Only the center of the room was vacuumed. There was lots of dirt and dust on the shelves and bathroom accessories (see photos). Not only that, there were lots of live and dead insects (especially woodlice) all around the edge of the room (see photos). It was obvious that they had been there for a long time. I spoke to the receptionist twice and she promised that the room would be cleaned correctly but nothing happened. My family member was in another room and they had exactly the same situation with dead insects. On a positive note, the bed was very comfortable.

Highly recommended for a relaxing stay

Punteggio Tripadvisor 5.0/5

Margaret-P1985 Recensione certificata TripAdvisor

Mercure Hunter Valley was the ideal spot for our short wine country escape, a perfect location with top wineries within an easy drive and the stunning Hunter Valley Gardens an easy ten minutes walk away. The spacious rooms were clean and comfortable and all the staff were friendly and helpful. We had a delicious dinner at Elements... the on-site restaurant and the buffet breakfast offered plenty of choice. Highly recommended for a relaxing stay with easy access to the best the Hunter Valley has to offer.

Very disappointed

Punteggio Tripadvisor 1.0/5

Diana C Viaggio con amici - Recensione certificata TripAdvisor

First problem was understaffed and we waited so long in the restaurant to be given menus , then another long wait for our orders to be taken . One overwhelmed lady was trying to do it all . Our wine arrived after we finished our meal so we sent it back Secondly after we got home I realised my husband had left 2 brand new business shirts in the closet of our room so I calked the hotel where a girl On reception said she would check and call back . I waited 2 days without any response and rang again . Once again a girl said she would check and call back It took 4 phone calls to be told that there was nothing reported by housekeeping which I find very suspicious. Seems honesty in the staff employees is questionable because they would have been obviously good quality new shirts and not thrown out . Someone has taken them . The attitude of reception staff was lacklustre . Will not stay in a Mecure again

Very disappointed

Punteggio Tripadvisor 1.0/5

Diana C Recensione certificata TripAdvisor

We stayed for 2 nights with friends to celebrate our wedding anniversary Firstly the restaurant was understaffed and we waited for nearly half an hour for our orders to be taken and then they eventually remembered to bring our wine after the meal was over Secondly my husband accidentally left 2 almost new business shirts in the cupboard when we departed I rang the next morning and a lady on reception said she would check and get back to me 2 days later I rang again and was once again told they would check and ring back On the 4 th call I was told that housekeeping had not found anything . I find that hard to believe and very disappointed in the integrity of the staff .

Fine for a short stay

Punteggio Tripadvisor 3.0/5

Graham B Recensione certificata TripAdvisor

Good location to get around the hunter. Rooms and facilities were as expected for a Mercure - nothing spectacular but fine if you are spending your time out and about which we were. Stay were super friendly which added to our experience.

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 598 recensioni 9.6/10 Posizione
  • 1.179 recensioni 6.8/10 Camera
  • 914 recensioni 8/10 Servizio
  • 31 recensioni 2.4/10 Internet
  • 481 recensioni 4.2/10 Pulizia
  • 455 recensioni 8.3/10 Comfort
  • 264 recensioni 8.2/10 Colazione
  • 60 recensioni 8.4/10 Area benessere

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