Mercure Charlestown 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 929 recensioni

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Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
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Mercure Charlestown - Image 4
109 Madison Drive, 2290 CHARLESTOWN, Australia

Descrizione

I plus dell'hotel

  • Piscina

  • Parcheggio disponibile

  • Check-in anticipato e check-out posticipato disponibili

  • Opzione ristorazione in loco, Madison Kitchen + Bar

Le nostre sistemazioni

Posizione dell'hotel

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

Coordinate GPS:-32.955011, 151.704792

Telefono
Fax +61 2 4942 1463

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

MADISON KITCHEN + BAR

Visitate il Madison Kitchen + Bar, il nostro ristorante ristrutturato che offre menu di stagione e vista sul giardino e sulla città, oltre a un'ampia terrazza all'aperto. È il luogo ideale per cene informali, riunioni di gruppo o cene di lavoro private

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  929 recensioni

Giudizio TripAdvisor  3.7/5  566 recensioni

Comfortable overnight stop

Punteggio Tripadvisor 4.0/5

584cassandral In coppia - Recensione certificata TripAdvisor

We stayed at this Hotel on a Road trip north. It’s in the suburb of Charlestown in Newcastle along the old Pacific Highway. Room was comfortable and spacious with a renovated bathroom. Very comfortable bed and a large lounge and dining area. The bathroom was renovated tastefully and had a lovely rainfall shower. We had dinner in Madison’s restaurant which was very good and lots of menu choices . Cheap drinks too. We also had breakfast there the next morning and it was up there on my list of Hotel breakfasts . Cooked to order egg if you like (I had poached). Lovely well presented fruit and yoghurt and cereals and some nice pastries and good range of bed . Hotel was in an affordable price range and I would consider again for one of my road trips . It is not within walking distance of other shops or restaurants so bear that in mind if you don’t want to eat in house . I would through the restaurant on site is really good .

Thank you for taking to time to review your stay with us at Mercure Charlestown. We are so pleased you had a great experience and found the room spacious and enjoyed our renovated bathroom and comfortable beds. The restaurant staff, from our onsite restaurant will be particularly happy to hear the extra mention about Madison Kitchen and Bar. Thank you and we look forward to welcoming you back on your next road trip!

Not an accor owned hotel. This is run by a franchisee

Punteggio Tripadvisor 2.0/5

may200000 Da solo - Recensione certificata TripAdvisor

Filthiest carpets I have seen in a hotel. Restaurant staff were good but front desk was confronting and disconnected. Attempted to charge me for $34 breakfast despite booking an Included breakfast rate. No apologies. Then attempted to charge 3% credit card fee when accors own booking says maximum is 1.4%. Rooms from the 1970s and well worn

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations. While we are a franchise hotel, we take great pride in offering warm, welcoming service that reflects the friendly and laid-back spirit of Newcastle, our vibrant regional town. We’re pleased to hear that you found our restaurant team to be helpful, and we’ll be sure to pass your kind words on to them. Regarding your comments about the carpet, we do conduct regular professional deep cleans and have reviewed the photo you attached. We identified a small stain in our upstairs hallway – a high-traffic area – and appreciate you bringing this to our attention. It is being addressed as part of our ongoing upkeep. The rubber seal you referred to is located at our back 24-hour access door and, when zoomed in, may appear out of place. We are also reviewing this area to ensure its presentation aligns with our standards. We apologise that your breakfast-inclusive rate was not correctly recognised by our system during check-in. We’re glad our team was able to rectify this, but regret any inconvenience it may have caused. In terms of card surcharges, we strive to keep these as low as possible and only charge what the merchant charges us, depending on the card type used. We are sorry that Accor has incorrectly included a reference to a 1.4% surcharge with your booking, our higher surcharge for AMEX reflects that AMEX charge us a higher fee when that card type is used. We are following up with Accor in relation to them including this note on your booking as it may apply to some of their managed properties with different banking arrangements. Despite this, we understand that clarity at the time of payment is important and will continue to ensure this is clearly communicated. Lastly, we’re disappointed to hear that your interaction with our front desk didn’t meet your expectations. Our team usually receives very positive feedback, so we sincerely apologise if this wasn’t your experience. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay for you.

Restaurant was great

Punteggio Tripadvisor 5.0/5

798karync Recensione certificata TripAdvisor

Hotel south of Newcastle but driving distance to beaches and walking distance to major shopping centre. Staff very helpful lent us umbrella as raining. Restaurant was great so impressed we had dinner there twice in 3 nights would definitely recommend

Thank you for taking the time to review your stay with us at Mercure Charlestown. We love that you particularly found our onsite restaurant, Madison Kitchen & Bar particularly delicious - the chef and restaurant staff will love to hear this. Thanks again and we look forward to welcoming you back again soon.

Our Newcastle “Go to place”.

Punteggio Tripadvisor 4.0/5

colfawns In coppia - Recensione certificata TripAdvisor

We like Newcastle for short relaxing getaways & have always stayed at The Mercure, the rooms are 3+ & the beds & pillows are so comfortable & staff are fabulous, should we ever have a problem or issue, it is always rectified immediately, the food in the Madison restaurant is excellent and we were so looking forward to one of their amazing pizzas on our last visit but alas, due to their popularity, they had run out (devastated), however substitutions were lovely. Thank you April.

Thank you so much for your lovely review, April. We love this - being your "go to place" for everything Newcastle and Lake Macquarie has to offer. See you again soon!

Good Friday stay

Punteggio Tripadvisor 4.0/5

PeterG873 In coppia - Recensione certificata TripAdvisor

We booked at very short notice and arrived on Good Friday. The receptionist was run off her feet tending the bar, looking after the front desk and more. The restaurant was closed but they took room service orders. The chef deserves a medal! The meal was quite good and he had to cook it and deliver it to our room himself. Otherwise, the Privilege room was large and well equipped. Nice outlook. Outdoor parking. Accor status welcome drink policy is perfect. Breakfast was excellent and the chef came out regularly to top things up and offer to cook eggs to order. Great for a small dining room. The dining room is fresh and airy with a nice view over the pool. Avoid room 229 - it has the vent from the kitchen going through it which creates noise and kitchen smells.

Thanks Peter, for taking the time to review your stay with us. We are so pleased to hear that you enjoyed your stay and noticed the dedicated and hard working staff and felt well looked after. Thank you for your feedback about your room, we will monitor that and consider whether we can redirect the vent path. It is lovely and rare to be able to open windows and get fresh air into your room of a hotel, so we want to be able to encourage that. We look forward to welcoming you back again soon.

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