Novotel Mumbai Juhu Beach 4 estrelas

Nota clientes Avis (Classificação ALL) 3.7/5 1.354 comentários

Novotel Mumbai Juhu Beach - Image 1
Novotel Mumbai Juhu Beach - Image 2
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Descrição

Extras do hotel

  • A 20 minutos do aeroporto, hotel à beira-mar em Juhu com vista para o Mar Arábico

  • Gadda da Vida - Lounge chic com vista para o mar

  • Experiencie quartos recentemente renovados com decoração moderna

  • Quartos Premier: andares superiores e transporte gratuito de/para o aeroporto

  • Não é permitida a utilização de Hookah nas instalações do hotel

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Localização do hotel

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
Índia

GPS:19.108683, 72.824364

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  3.7/5  1.354 comentários

Classificação do TripAdvisor  4.0/5  4.250 comentários

Certificado de excelência 2024

Ein Albtraum am Juhu Beach

Nota Tripadvisor 1.0/5

Nils R Avaliação com certificação TripAdvisor

Ich habe kürzlich in diesem Hotel übernachtet und kann nur sagen, dass es eine der schlechtesten Erfahrungen war, die ich je gemacht habe. ### Zimmer Das Zimmer war einfach nur verstaubt. Es schien, als ob seit Wochen niemand mehr sauber gemacht hätte. Die Möbel und die Teppiche waren sehr fleckig und abgenutzt, und es roch unangenehm. ### Badezimmer Im Badezimmer war der Kalk in der Dusche so stark, dass man kaum glauben konnte, dass es jemals sauber war. Die Armaturen waren veraltet und funktionierten nicht richtig. Ich hatte den Eindruck, dass die Hygiene nicht erst genommen wird. ### Pool Der Pool war defekt und sah aus, als ob er seit Monaten nicht mehr gereinigt wurde. Das Wasser war verdreckt und es gab keine Anzeichen dafür, dass er bald wieder in Betrieb genommen werden würde. Zusätzlich nutzten die Tauben und Raben diesen Pool als Toilette. Die Sitzmöglichkeiten und Liegen um diesen Pool waren ebenfalls von Vogelkot verdreckt. ### Mitarbeiter Das Schlimmste waren jedoch einige Mitarbeiter. Sie wirkten unmotiviert und schlecht ausgebildet. Auf Fragen bekam man oft nur Schulterzucken oder genervte Antworten. Es schien, als ob sie kein Interesse daran hatten, den Gästen einen angenehmen Aufenthalt zu ermöglichen. Beim Frühstück wurden meine Bestellungen aufgenommen, aber teilweise erst nach dreimaliger Nachfrage ausgeführt. ### Check-Out-Prozess Es war nicht möglich beim Check-Out eine korrekte Rechnung zu erhalten, was den Eindruck von einem unfreundlichen und ineffizienten Service verstärkt. ### Fazit Insgesamt kann ich dieses Hotel absolut nicht empfehlen. Auch mehrere Gespräche mit den Mitarbeitern oder einem Manager in Restaurant, Bar, für die Zimmerreinigung und Pool führen zu keiner Besserung. Wenn Sie einen angenehmen Aufenthalt suchen, suchen Sie besser ein anderes Hotel!

Dear Sir / Maam, Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us and are disappointed to hear about your experience. Your concerns have been duly noted and the necessary improvements are being looked into. We would like to assure you that this is no way a reflection of our standard and service. We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Please feel free to reach us on +91 91679 98961 for any assistance. Warm Regards, Neelabh Sahay Director of Operations Novotel Mumbai Juhu Beach

Très bien dans l ensemble

Nota Tripadvisor 4.0/5

620emmanuelr Família - Avaliação com certificação TripAdvisor

Après un accueil mitigé inhabituel pour ce genre d établissement, nous avons découvert des chambres propres, spacieuses et confortables … Gros coup de cœur pour Shruti au restaurant indien de l hôtel qui nous a admirablement guidé dans une dégustation de spécialités indiennes. Très à l écoute, très bon choix de plates et qualité de service irréprochable digne d un hôtel 5 étoiles… merci Shruti

Dear Sir / maam, Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

Ottimo 4 stelle

Nota Tripadvisor 4.0/5

cristianof2017 Avaliação com certificação TripAdvisor

Esiste a quanto pare una sola camera attrezzata Disabili. Bella posizione, ottima struttura e camere, otti.o ristorante e breakfast. Decisamente da migliorare bar interno, caro e non all'altezza , ed organizzazione ( spesso telefonate in camera per breakfast non richieste). Ottimo 4 stelle. Non 5.

Dear Ms.Cristian, Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

Good

Nota Tripadvisor 5.0/5

Clémence E Avaliação com certificação TripAdvisor

Hôtel très sympa, très propre, Sanchit and nilesh on nettoyé ma chambre. Le personnel est attentif à nos besoins et prend soin de nous. Le petit déjeuner est très copieux et très bon, excellent . La vue est très belle. Nous passons un super séjour.

Dear Sir / Maam, Namaste from Novotel Mumbai Juhu Beach. Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed our service. Thank you for remembering Nilesh & Sanchit. Your kind words have been conveyed to them and they are touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

MAU

Nota Tripadvisor 2.0/5

Anil K Negócios - Avaliação com certificação TripAdvisor

principalmente o serviço mau e sem proficionalismo ou seja falta de papeis higienicos ou serviços de business center muito por dizer coisas simples tornam-se complicadas bem como serviço de concierge etc

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.204 comentários 9.6/10 Localização
  • 2.163 comentários 7.5/10 Quarto
  • 3.102 comentários 7.4/10 Serviço
  • 25 comentários 5.3/10 Internet
  • 824 comentários 5.6/10 Limpeza
  • 544 comentários 6.1/10 Comodidades
  • 450 comentários 7.9/10 Pequeno-almoço
  • 378 comentários 9/10 Praia

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