ibis Samara 3 stars

Customer review rating (ALL Rating) 4.5/5 1,199 reviews

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Novo Sadovaya Street 160 D, 443011 SAMARA, Russia

Description

Hotel extras

  • Tram and bus stops within walking distance

  • Secured underground parking

  • Сity or River Volga View

  • Accommodation with pets in Standard rooms

  • Zagorodnyy Park within walking distance

Our accommodation(s)

Hotel location

ibis Samara

Novo Sadovaya Street 160 D
443011 SAMARA
Russia

GPS:53.230709, 50.178253

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

74 Urban food

During your stay, discover delicious home-cooked meals in the ibis's restaurant. You're welcome every day from 12 a.m. till 11 p.m.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,199 reviews

TripAdvisor Rating  4.0/5  612 reviews

Everything is perfect.

Customer review rating 4.5/5

Ruchier K. Business - Confirmed reviews ALL

Front desk always ready to help you even 02.00 am at night . special thanks to Nikita

Dear Ruchier K., We very much appreciate your comments regarding your stay at the ibis Samara! It is always a pleasure to receive positive feedback. I will share your comments with our team and with our night auditor Nikita specially. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inessa Anoshkina, front office manager.

Good location, good service.

Customer review rating 3.5/5

Ik Couples - Confirmed reviews ALL

You will get more rating after refurbishment. Hotel is old.

Dear Ivan, We very much appreciate your comments regarding your stay at the ibis Samara. It is always a pleasure to receive positive feedback. I will share your comments with our team. We strive to continuously improve the quality of our services so all your comments will be forwarded to the technical director of the hotel and will be taken into account. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Zhirkova Darya Shift Leader of Front Office team

Good Stay

Customer review rating 4.5/5

Bgd Couples - Confirmed reviews ALL

All the clerks at Reception are very pleasant and helpful.

Dear Brett Gary D., We very much appreciate your comments regarding your stay at the ibis Samara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All your comments will be forwarded to the technical director of the hotel and will be taken into account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zhirkova Darya Shift Leader of Front Office team

Disappointing

Customer review rating 2.0/5

Yana Couples - Confirmed reviews ALL

We arrived late at night, there were no slots at the car parking, we were told there were too many guests. We had to go out at 1:00 AM and search for a place to park our car. The night shift girl receptionist was a bit grumpy but ok in general. There was only one key for the room for the two of us, which was very inconvenient. The key card is needed for electricity to work in the room but also to use the elevator. So it is impossible for one guest to stay in when the other goes out. We asked for the second key but were told there are too many guests and there are no keys left (?!). There were less towels then usual in the room. There were considerable troubles while booking also. First time I booked through site the booking just disappeared miraculously, second time I couldn't book through site at all and had to call the hotel. I had to prepay the booking because of late arrival and there were troubles with processing payment also. If I knew there will be no opportunity to park a car I would definitely choose another hotel. We stayed at this hotel before and loved it but we were very disappointed this time.

Dear Yana, Thank you for taking the time to tell us about your experience at the ibis Samara. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Inessa Anoshkina, front office manager.

Everythibg was great

Customer review rating 5.0/5

Sdsr Business - Confirmed reviews ALL

Vera and Alina helped us so much and they are amazing. Also michael helped us to prepare our reservation with phone in english language. The girls who is working in the reception bar was perfect and amazing. Really i really satisfied of the visit. Also rooms are great and clean . Everything was perfect. Looking forward to stay there again. The people who is working on ibis samara was amazing and the bestttt.

Dear Sude S., We very much appreciate your comments regarding your stay at the ibis Samara! It is always a pleasure to receive positive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team member as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Inessa Anoshkina, front office manager.

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Other web-users rate our hotel

  • 349 reviews 6.9/10 Location
  • 906 reviews 7.2/10 Room
  • 687 reviews 9.2/10 Service
  • 15 reviews 7.5/10 WiFi
  • 432 reviews 8.2/10 Breakfast
  • 398 reviews 8.1/10 Cleanliness
  • 9 reviews 5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.