ibis Juarez Consulado 3 stars

Customer review rating (ALL Rating) 3.9/5 547 reviews

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Description

Hotel extras

The hotel is strategically located by the bridges at the border with El Paso, TX, close to shopping centers and opposite the American Consulate.

Our accommodation(s)

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Hotel location

ibis Juarez Consulado

Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria
32500 Ciudad Juarez
Mexico

GPS:31.68634, -106.404571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN PASTA & GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  547 reviews

TripAdvisor Rating  3.0/5  212 reviews

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Fine. You need to upgrade your dining experience. Dedicate your help to serving or cooking but not both.

Dear Juan, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

Good stay , kind staff

Customer review rating 5.0/5

Leonardo D. L. Business - Confirmed reviews ALL

Thank you

Dear Leonardo, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

No amenities

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

For the price that you're charging here, there's no fridge, microwave, ironing board, activity room gyms, etc.

Dear Ronke, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Good Stay

Customer review rating 4.0/5

Guillermo L. Business - Confirmed reviews ALL

Room is quite small, the price was also 30% lower than other place but maybe that's why. the restroom had no washcloths or hand dryer towels, only 1 floor cloth and 2 medium size bath towels. no other toiletries beside a wall mounted soap and wall mounted body wash on the shower. The hotel staff were very friendly and helpful. It will work for an occasional traveler but not for long stays.

Dear Guillermo, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

Small rooms under repairs with high prices

Customer review rating 1.5/5

Manuel C. Solo - Confirmed reviews ALL

Bathroom door had masking tape for repairs and would not close. Room was a corner room very very small

Dear Manuel, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel García – General Manager ibis Juárez Consulado

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Other web-users rate our hotel

  • 308 reviews 9.4/10 Location
  • 738 reviews 2.1/10 Room
  • 491 reviews 7/10 Service
  • 49 reviews 5.2/10 WiFi
  • 441 reviews 1.4/10 Comfort
  • 400 reviews 1.8/10 Cleanliness
  • 170 reviews 4.7/10 Value
  • 161 reviews 2.3/10 Amenities

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