Sofitel Casablanca Tour Blanche 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 482 件のレビュー

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Sofitel Casablanca Tour Blanche - Image 1
Sofitel Casablanca Tour Blanche - Image 2
Sofitel Casablanca Tour Blanche - Image 3
Sofitel Casablanca Tour Blanche - Image 4
Rue Sidi Belyout, 20000 カサブランカ, モロッコ

説明

ホテルのその他の情報

  • メディナやハッサン I I世モスク、または街の景色が見える客室とスイートルーム

  • ウェルビーイング施設：屋内プールとトリートメントルームを備えたソフィテルスパ

  • ダウンタウンの中心という最高のロケーション

  • 自然光が入る2つのカンファレンスルーム

  • オペラスイート、専用テラス付き

当ホテルの客室

ホテル所在地

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 カサブランカ
モロッコ

GPS:33.597748, -7.614201

電話番号
ファックス +212 5225-42218

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  482 件のレビュー

トリップアドバイザーの評価  4.5/5  3,293 件のレビュー

2025エクセレンス認証

Outstanding experience

トリップアドバイザーの評価 5.0/5

Aziz O トリップアドバイザー認証口コミ

The Japanese dining experience was wonderful, I like the way everybody welcoming the guests and the staff friendliness was outstanding Issa was excellent member

Bonjour M. Azizo, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the Japanese dining experience and that our team’s friendliness made your stay even more memorable. Your compliments for Issa will be shared with him, and we are sure he will be very pleased. We look forward to welcoming you back soon at Sofitel Casablanca Tour Blanche. Kind regards, Lisa Bertrand Guest Experience Manager

Not worth it

トリップアドバイザーの評価 2.0/5

London1802 トリップアドバイザー認証口コミ

The good thing is location. All the rest was very very disappointing. We booked to junior suits arrived early at 14:15 both were not ready , at 16:15 they gave us one room. The reception team all of them were not nice at all. Made us do a check in twice . Rooms were clean but an awful smell of sewage ! Disgusting we mentioned it to the reception no one cared ! We paid a lot to stay there and we were happy to leave.

Bonjour London1802, Thank you for sharing your feedback. We are truly sorry that your stay at Sofitel Casablanca Tour Blanche was disappointing and did not meet your expectations. We sincerely apologize for the issues you experienced with the early check-in, the reception service, and the unpleasant odor in your room. Please note that the hotel is currently undergoing progressive renovations aimed at improving the experience of our guests in all rooms and public areas. Your comments have been shared with our teams to address these matters and prevent similar situations in the future. We regret that your experience was not reflective of the standards we aim to provide and hope we may have the opportunity to restore your confidence in Sofitel on a future visit. Kind regards, Lisa Bertrand Guest Experience Manager

Hotel from Hell.

トリップアドバイザーの評価 1.0/5

cynthiarE8618XJ トリップアドバイザー認証口コミ

Total horrible hotel. Do NOT even think of staying here. Service is 2 star at best. Nightmare. Not one thing good that we can say.

Bonjour Cynthiare8618XJ, Thank you for sharing your feedback. We are truly sorry to hear that your experience at Sofitel Casablanca Tour Blanche did not meet your expectations. Please accept our sincere apologies for the inconvenience and frustration this caused. Your comments regarding service and overall experience have been shared with our teams for review, as we take your feedback very seriously. We hope to have the opportunity to welcome you back in the future and provide an experience that truly reflects the Sofitel standard. Kind regards, Lisa Bertrand Guest Experience Manager

worst hotel I have seen in 30 years

トリップアドバイザーの評価 1.0/5

ron e トリップアドバイザー認証口コミ

On arrival at 1:30 after 20 hours of travel ,the receptionist wanted nothing to do with us until 3:00 , despite the hotel being quite empty. When we got our room it looked so run down, dirty carpets, bathroom floors appeared not to be washed in weeks. Stained bed sheets. Overall disgusting. Most overpriced hotel for the service, dirt, in need of serious repair. No heat or air conditioning or ventilation except a window that needed opening for fresh air. I cannot believe anyone would rate it higher than a 1/5. It makes may not trust trip advisor ratings

Bonjour Rone291, Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you encountered upon arrival and the condition of the room, which clearly did not meet your expectations nor the standards associated with the Sofitel brand. Please accept our sincere apologies for the inconvenience and frustration caused after such a long journey. Your comments regarding cleanliness, comfort, temperature control and service at reception are taken very seriously and have been shared with the relevant teams for immediate review. We would also like to inform you that Sofitel Casablanca Tour Blanche is currently undergoing progressive renovations aimed at improving the experience of our guests, both in terms of facilities and overall comfort. We regret that your stay left you with such a negative impression and hope that we may have the opportunity, in the future, to restore your confidence by offering a more satisfactory experience. Kind regards, Lisa Bertrand Guest Experience Manager

Great stay in Casablanca

トリップアドバイザーの評価 4.0/5

alicethecat123 トリップアドバイザー認証口コミ

We had a wonderful time and enjoyed our stay at the Sofitel Casablanca. All of the staff was incredibly kind and helpful. Ayoub went out of his way to assist us and make sure we were taken care of.

Dear Alice, Thank you very much for your lovely feedback. We are delighted to hear that you had a wonderful stay at Sofitel Casablanca and enjoyed the attention and care provided by our team. Your kind words for Ayoub will be shared with him, he will be thrilled to know that his efforts made a difference during your stay. We look forward to welcoming you back for another memorable experience. Warm regards, Lisa Bertrand Guest Experience Manager

との提携 TripAdvisor

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