ソフィテルカサブランカトゥールブランシュ 5 つ星
お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 559 件のレビュー
Rue Sidi Belyout
100 m / 0.06 mi 3 min walk / 3 min drive
500 m / 0.31 mi 5 min walk
国際空港 1 - 正式名称
25.8 km / 16.03 mi 41 min drive
国際空港 1 - IATA コード
25.8 km / 16.03 mi 41 min drive
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The Brasserie La Tour restaurant serves traditional French brasserie classics all day. The chef offers a new menu every week and his special is available at lunch and dinner. Make sure to try the delightful breakfast.
Every evening at the Atelier Oriental restaurant, the chef showcases exquisite oriental cuisine inspired by the finest Moroccan and Lebanese.
alankQ2417PH Friends getaway - トリップアドバイザー認証口コミ
We chose this hotel for its location and view but was disappointed by the accommodations. The location was indeed ideal being just a short distance from the Medina. The view from our room was stunning and almost distracted us from the things that were lacking from our room. Unfortunately, though, the room was not clean and some fixtures in the room were broken or missing. The hotel pool was dotted with missing tile making ruins we saw in Volubilis better maintained. Also, the on ceiling plaster was falling into the pool. The staff was friendly enough but it is sad they were forced to answer for the years of lack of maintenance by their corporate honchos. Please invest in your properties if you want us to invest our time and money in them. If the 500 year old riads I stayed in can maintain the intricate tile and wood work, you can re-plaster the ceiling in the pool area.
Lovely, friendly staff, great facilities but a little "tired"
T617VNpatrickl ファミリー - トリップアドバイザー認証口コミ
There's a lot of building work going on around the hotel, making access difficult (not helped by contradictory signage). The lobby and ground floor area is large and has bars, restaurants etc. It was always full of people, mostly business men, I'd guess from the suits. The spa upstairs was fine but all in need of redecorating (probably as a result of the humidity) The rooms were spacious and well appointed, if uninspiring. I personally found the windows (covered floor to ceiling in black dots, presumably to keep out sun and prying eyes) somewhat claustrophobic as I couldn't see out easily either. Again the decor was tired - shabby fittings etc. However, when all the power went out in my daughter's room, they fixed it very quickly. All the staff were very smiling, polite and eager to help. So, all in all
Jamil_Dubai_79 ビジネス - トリップアドバイザー認証口コミ
Worst experience ever. I have been there 8th to 11th of September 2022. And my colleagues and I were supposed to stay until 16th of September for a business trip. It was my first time In Morocco and we picked sofitel as we know how nice this chain in Dubai is. AC wasn't working for 3 nights and from the first night we asked when it's gonna be fixed there answer always tonight. Bed were uncomfortable at all for all of us commented the same, carpets were full of smell of humidity and they were trying to cover it, using some perfumes on the carpet. Was really really bad experience, we had to check out and moved to other hotel. The only nice thing there was the staff , they tried the maximum to comfort us but its not their fault, the full building needs a total makeover and huge renovation. And Breakfast menu is really boring. More over till date I haven't received my balanced money yet its been a week, as I paid cash for 8 nights and I stayed only 3 nights. What a bad experience and disappointment I had. Really below standard and I am really disappointed
Dear Mr JAMIL, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Business Visit in Casa
Andreas B ビジネス - トリップアドバイザー認証口コミ
Thank you very much for the warm welcome. It is a pity, that the quality of the Hotel ist ging in the wrong direction. My room was not clean at all. The Restaurant ist still fine. It is time to renevate the rooms. The staff is very friendly and supportive.
Dear Mr Andreas, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Wonderful stay with superb service
yatesthegreat Solo travel - トリップアドバイザー認証口コミ
Sofitel is a fine establishment and the staff made my trip pleasant from the time I checked in. My request for an early check-in was accomodated and room upgraded due to the availability of a suite. Every morning, Hajar and Iman would greet me and make sure that all of my needs were met. They assisted me with knowledge of the surrounding area and city. Concierge even went down to the market to negotiate a suitcase for me because they knew that the prices would be inflated for tourists. This was a wonderful stay but the staff made the experience worthwhile. I would certainly come back again.
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,