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ホテル ソフィテルカサブランカトゥールブランシュ 5 つ星

お客さまの声 4.5/5 3,384 件のレビュー

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ソフィテルカサブランカトゥールブランシュ
地図で見る
+ 18 サービス

ホテルのその他の情報

  • カサブランカのアールデコ調の街並みやビジネス地区の中心部に位置しています。

  • ウェルネスインスティテュート:ソフィテルスパおよび屋内プール&トリートメントルーム

  • アトリエオリエンタル:モロッコレバノン料理を楽しめるレストラン

  • Le 24:ホテルの 24 階に位置し、市内で唯一のパノラマビューをお楽しみいただけるバー

  • メディナ周辺、ハッサン 2 世モスク、海の見事な眺め

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • ベビーシッター(ご要望に応じて)
  • エアコン
  • MOHAMMED V 有料サービス
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ランドリーサービス
  • 両替
  • ポーター
  • コンシェルジュ
レジャーとアクティビティ
  • 屋内の温水プール
  • フィットネスセンター
  • 快適なご滞在
  • ベビーシッター(ご要望に応じて)
  • ゴルフ 有料サービス
  • テニス (周辺) 有料サービス
  • ビーチとウォータースポーツ 有料サービス
  • その他のスポーツアクティビティ 有料サービス
ケータリング
  • 朝食 有料サービス
  • レストラン2軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室7室
  • コンベンションホテル
  • ビジネスセンター
  • コピー/印刷サービス利用可能

ホテル所在地

ソフィテルカサブランカトゥールブランシュ

Rue Sidi Belyout
20000 カサブランカ
モロッコ

電話番号: +212522456200

ファックス: (+212)5/22542218

チェックインは15h00からです

チェックアウトは12h00です

  • STCR :  Bus Casablanca

  • 飛行機で

    MOHAMMED V 25.8km / 16.03 マイル - シャトルバス有料

  • 電車で

    GARE CASA PORT 0.5km / 0.31 マイル

GPS:33.597748, -7.614201

当ホテルの客室

当ホテルの客室とスイートには、フェミニンな色調と最高級の素材を組み合わせた、モダンで贅沢な内装が施されており、大変快適にお過ごしいただけます。街、海、またはモスクの素晴らしい眺めを一望できます。 ハイテク設備を備えた快適で広いスイートからは、息を呑むようなカサブランカの街の景色を見下ろすことができます。各スイートではバトラーサービスをご提供しており、お客様に最適なサービスをご利用いただけます。

レストランとバー

BRASSERIE LA TOUR

お料理の種類: フランス料理

The Brasserie La Tour restaurant serves traditional French brasserie classics all day. The chef offers a new menu every week and his special is available at lunch and dinner. Make sure to try the delightful breakfast.

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L'ATELIER ORIENTAL

Every evening at the Atelier Oriental restaurant, the chef showcases exquisite oriental cuisine inspired by the finest Moroccan and Lebanese.

メニュー (PDF)
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LE CASART

地元のアーティストと年代物のシャンパンへの敬意を感じさせる、終日営業のラウンジバーです。モダンで贅沢なテラスを備え、洗練された落ち着いた雰囲気をお楽しみいただけます。

メニュー (PDF)

非契約写真

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ミーティングとイベント

会議室

  • 会議室の数:7

  • 最大サイズ:1,500 m²

  • 最大ご利用人数:1326 人

  • パーティの最大ご利用人数:640 人

詳細

お客さまの口コミ
ソフィテルカサブランカトゥールブランシュ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.5/5

3,384 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.5/5

2,465 件のレビュー

Find another hotel

トリップアドバイザーの評価 1.0/5

michelleduncan2021 23/07/2021 トリップアドバイザー認証口コミ

The air conditioning would not cool the room. The bed was wore out and had a pad added to the mattress that could not be positioned properly. The lobby and eating area was hit as well. The people are great. Breakfast was not great at all, flies are everywhere in the buffet.

Dear Mr DUNCAN, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerome Lobier

A bit run down

トリップアドバイザーの評価 3.0/5

WuffyDC Business - 20/07/2021 トリップアドバイザー認証口コミ

This hotel definitely needs some TLC. Two lights in my room didn't work. The bed seemed to sit on two different frames, with one side a couple of inches higher than the other. The furniture is scratched and the upholstery very dirty. The phone didn't work. The AC was pretty weak. All in all, not up to par with other Sofitel properties. The staff, however, were excellent.

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerome Lobier

Excellent stay at La Tour Blanche

トリップアドバイザーの評価 5.0/5

Gugaya 17/01/2021 トリップアドバイザー認証口コミ

Very good location. Near the marina. Excellent staff. Very helpful. Delicious moroccan food. I had some allergies, but easy to be taken care of at the Sofitel. Very good masseuse! Spa very nice. To do it again!

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Casablanca Tour Blanche. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Jérôme Lobier.

Sofitel Casablanca

トリップアドバイザーの評価 5.0/5

Sunny C Business - 27/10/2020 トリップアドバイザー認証口コミ

I had lovely time and nice welcome by Imane Allsafe officer and Dirs Locke ppl and I have all the help from them I wish them good luck for futher I hope they get promoted they have good skills god bless

Cher Client, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Casablanca Tour Blanche. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Jérôme Lobier.

An Oasis in Casablanca

トリップアドバイザーの評価 5.0/5

chperu2019 30/01/2020 トリップアドバイザー認証口コミ

I recently travelled to Morocco and was greatly surprised for the amount of infrastructure being built, as well as the modernization of the cities I visited. My stay in Casablanca was perfect, specially because I chose the right Hotel to spend the night. Not only central located, but the quality of the rooms, the food and the service surpassed my expectations. I recommend staying at Sofitel in Casablanca, which provided me and my family with excellent service and attention to detail.

Dear Guest Thank you so much for sharing your experience at the Sofitel Tour Blanche. We are very touched to read your kind words on the kindness of the team , and we are extremely happy to know that you were satisfied about your room. We hope to have the pleasure to welcome you again very soon. Warm regards,

Wonderful stay

トリップアドバイザーの評価 5.0/5

Fares C Business - 23/01/2020 トリップアドバイザー認証口コミ

Like every time I love to stay in sofitel Casablanca magnifique lobby staff very professional breakfast in the room I love you special yassine of housekeeping all time smiling I will come back soon inchalh

Dear Sir, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities including our staff's service, and the quality of your room .I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future.

Nice hotel, close to most of attractions

トリップアドバイザーの評価 4.0/5

Saulius S Solo travel - 06/01/2020 トリップアドバイザー認証口コミ

Nice hotel, close to most of attractions, dinner for the New Years Eve was wonderful but I cannot say the same thing about breakfast - I believe different chefs are in charge. For breakfast only omelets, bread, fresh orange juice and fruits were good, the rest - nearly without any taste. Salad - six balls with the different names to it but the content always the same in all of them! You also need to ask instructions how to operate with switches in your room, I mean for the lightning and making room. Staff friendly and nice.

Dear Guest, We are more than glad to know you enjoyed your stay at Sofitel Casablanca Tour Blanche. All your comments are already been shared with our teams this is the kind of service we are working for and we will be very pleased to welcome you back in the near future. Kindest Regards,

Sofitel Casa Top!

トリップアドバイザーの評価 5.0/5

Dahmane D Couples - 14/11/2019 トリップアドバイザー認証口コミ

Had a great stay at one of my favorite hotels: Sofitel...Strongly recommend Casa Sofitel out all other brands. Everything was excellent. The hotel saved me frpm my worst travel stay at the Casa Sheraton...Avoid Casa Sheraton...worst Bonvoy Hotel!!!

Dear Guest, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities including our staff's service, and the quality of your room .I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future. Best Regards

Good service

トリップアドバイザーの評価 4.0/5

Ole H Business - 06/10/2019 トリップアドバイザー認証口コミ

Good hotel placed in the center of Casablanca. Good service and good rooms. Perfect view over the Medina towards the Mosque. High quality breakfast and dinner with high service. The trafic around the hotel is difficult.

Dear Sir, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities including our staff's service, and the quality of your room .I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future. Best Regards.

Great hotel

トリップアドバイザーの評価 4.0/5

dazz70 Couples - 20/05/2019 トリップアドバイザー認証口コミ

The room was very spacious and was on one of the high floors with a great view over the medina towards the Hassan II Mosque. Staff were very friendly and helpful - for example activating Maroc Telecom SIM cards and adding credit. We had dinner in the restaurant on both nights and the food and wine was excellent. The menu options were extensive. The only thing of concern was the lady who welcomed us in the restaurant wanted a good review - she would have received one anyway as she was polite and friendly. It just made us feel a bit uncomfortable. The service in the bar was excellent too. Another minor issue was that the mini bar was barely stocked compared to the list in room and thought we would be charged for the missing items. We were advised that some items were unavailable hence why the mini bar was not stocked fully. In my opinion, it would be better to not stock the mini bar at all. Overall, we really enjoyed our stay and would stay here again.

Dear Guest, Thank you so much for sharing your experience at the Sofitel Tour Blanche. We are very touched to read your kind words on the kindness of the team, and we are extremely happy to know that you were satisfied about your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards,

Great room, disappointing food

トリップアドバイザーの評価 4.0/5

717peterjamesw Couples - 29/04/2019 トリップアドバイザー認証口コミ

Our room was great - spacious, light and airy with great views. Unfortunately the food offering did not match our expectation. On the Friday of our stay, being Good Friday for Christians, we expected that with two highly acclaimed restaurants that fish would be available. However, one was closed and the other only offered a buffet which is never my choice of fine dining at any time but more especially given our ‘limited’ options. We were offered the bar as an option but having just had a drink in there were not keen to return given the high number of smokers which spoils the dining experience. Not really acceptable for a highly acclaimed international hotel group. Even worse was the lack of empathy and customer service to our concerns - it felt like that is all there is, so bad luck.

Dear M. PETER, Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience in the bar did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

The place to be in Casablanca

トリップアドバイザーの評価 5.0/5

Salah2301 Business - 27/04/2019 トリップアドバイザー認証口コミ

As a Gold member, I had opportunities to stay in many hotels of the Accor Group around the world. The Sofitel Tour Blanche has the most personalized approach I haven’t seen before ! This is the place to be in Casablanca, at least for your short business time.

Dear Mr. SALAH, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities, our staff's service. I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future. Best regards

Tres bien

トリップアドバイザーの評価 4.0/5

Voyage38711127772 Couples - 23/04/2019 トリップアドバイザー認証口コミ

Nice stay as usual. Although the breakfast was not one of the best I had... The room although beautiful and clean needs a bit more attention in the maintenance, to be perfect. The warm welcome and the rest it’s very good.

Dear Guest, We are more than glad to know that you enjoyed your stay at Sofitel Casablanca Tour Blanche. We will be very pleased to welcome you back in the near future. Best regards,

Divine Restaurant, Good Hotel

トリップアドバイザーの評価 4.0/5

jMacL Couples - 10/03/2019 トリップアドバイザー認証口コミ

We had an overnight at the Tour Blanche last week. Check in was a bit slow--we had to sit in the bar and wait for quite a while for a room, which was annoying because we had paid extra for early check in. The room itself was small and basic, but with all the necessary bits. I liked that we had a separate loo and that there was a coffee maker. The view of the mosque was excellent and we were quite comfortable. The highlight of the hotel for us was the restaurant. The food and the service were both completely top notch and we would certainly stay again if only for the food! The waiters were fantastic. I've stayed at 5-star properties all over the world, but the staff here are a match for any of them. They had a perfect blend of professionalism, helpfulness, and sincere warmth that made us feel very welcome. We had dinner in the hotel and also enjoyed a continental breakfast there that was nothing short of amazing. I really liked the location as there was a market area across the street and another good restaurant, should we fancy variety, just around the corner.

Dear Sir, First of all I would like to thank you so much for sharing such a nice review with all the Trip Advisor community. Thank you as well for choosing the Sofitel Tour Blanche for your stay in Casablanca. We are thrilled to hear you had such a wonderful experience at our hotel and that you enjoyed all its facilities including our Restaurant, our staff's service, and the quality of your room .I will make sure that all our team read this beautiful comment. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the opportunity to welcome you for another “magnifique” and relaxing visit in the near future.

スタッフが親切

お客さまの声 4.5/5

Ken カップル - 12/01/2019 確認済みレビュー すべて

チェックインの際に対応してくれたスタッフはとても親切でした。フランス語でわからなかった携帯のSIMカードの設定を手伝ってくれました。

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imane El Amri Guest Experience Manager

An excellent stay close to the old medina and the big mosque!

トリップアドバイザーの評価 4.0/5

StefaniaDanzi Couples - 10/01/2019 トリップアドバイザー認証口コミ

We spent just one night in Casablanca, flying back from a beautiful holiday in Guinea. After two weeks of trekking and tent, it has been quite a dream to be spoiled at Sofitel! :-)we also really enjoyed the very good breakfast and a quick dinner at the bar at the lobby!

Dear Mrs. DANZI, We are more than glad to know that you enjoyed your stay at Sofitel Casablanca Tour Blanche. We will be very pleased to welcome you back in the near future. Best regards,

従業員の質が低い

お客さまの声 1.0/5

Mo 一人 - 02/01/2019 確認済みレビュー すべて

従業員の質が低く、ホテルの設備・立地の良さを台無しにしている。具体的には、チェックインに30分以上かかった午後2時と言う閑散期であり、実際お客もほとんどいなかったにも関わらずチェックインするだけで30分も掛かった。待っている間お茶の一つも出なかった。タクシーを頼んでも値段交渉してくれなかったタクシーを頼んだが、従業員はタクシーを呼ぶだけで値段交渉はしてくれず、来たタクシーにそのまま乗せられた乗った後なのでもう交渉はできず、案の定高い値段を取られたまたフロントでは従業員同士でお喋りしている姿が散見され、態度が悪い

Dear Mr. Mahito O., Thank you for taking the time to tell us about your experience at the Sofitel Casablanca Tour Blanche. I am sorry that your experience at the checkin did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, imane El Amri Guest Experience Manager

Tour blanche

トリップアドバイザーの評価 4.0/5

Corinne D Solo travel - 15/10/2018 トリップアドバイザー認証口コミ

Overall good stay, some problems but fixed dilligently. A broken piece in the shower and the toilet. I would not expect such problems in the Sofitel but staff took care of it quickly and effectively.The room had a view on the bathroom which couldn't be close, so it is not pleasant for sleeping.Maha at the Spa is very professional.

Dear Corinne D, We very much appreciate your comments regarding your stay at the Sofitel Casablanca Tour Blanche. Im happy to hear that your problem was fixed at once. It is always a pleasure to receive a positive feedback. I will share your comments with our team Specially Maha. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the pleasure to welcoming you back soon among us. Best regards, Jérôme LOBIER General Manager

Excellent personnel

トリップアドバイザーの評価 4.0/5

JulesTangier Couples - 02/10/2018 トリップアドバイザー認証口コミ

Excellent personnel, very helpful and honest. Zhirou at reception has rare quality of integrity. A family member left her jewelry box in the room and realized after we were 400 Kim’s away. I called, Zhirou checked and found the box and returned it to us intact. The receptionist that checked us in also went beyond the call of duty. However, the breakfast service was a chaotic disaster except for Mr Camara. And the air conditioning was not working in common areas, which is unacceptable for 5 star hotel. It was hot and muggy.

Dear JulesTangier Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay at Sofitel Casablanca Tour Blanche. We are thrilled to hear you had such a wonderful experience at our hotel, and that you enjoyed all its facilities. All of us here at Sofitel Casablanca Tour Blanche take great pride in providing such personalized service and memorable experience for our guests. We hope to have the pleasure to welcoming you back soon among us. Best regards, Jérôme LOBIER General Manager

レセプションでの対応等迅速で心地よい

お客さまの声 4.0/5

匿名 ビジネス - 09/07/2018 確認済みレビュー すべて

バスルームの床等の清掃がいまひとつ。

Kiminori T. 様 この度は、Sofitel Casablanca Tour Blanche でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Karima El idrissi Guest Exprience Manager

最新の20口コミ

との提携 TripAdvisor

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