ソフィテルカサブランカトゥールブランシュ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 544 件のレビュー

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説明

ホテルのその他の情報

  • メディナやハッサン I I世モスク、または街の景色が見える客室とスイートルーム

  • ウェルビーイング施設:屋内プールとトリートメントルームを備えたソフィテルスパ

  • ダウンタウンの中心という最高のロケーション

  • 自然光が入る2つのカンファレンスルーム

  • オペラスイート、専用テラス付き

当ホテルの客室

このホテルを予約

ホテル所在地

ソフィテルカサブランカトゥールブランシュ

Rue Sidi Belyout
20000 カサブランカ
モロッコ

GPS:33.597748, -7.614201

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

LE CASART

地元のアーティストと年代物のシャンパンへの敬意を感じさせる、終日営業のラウンジバーです。モダンで贅沢なテラスを備え、洗練された落ち着いた雰囲気をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  544 件のレビュー

トリップアドバイザーの評価  4.5/5  3,179 件のレビュー

2025エクセレンス認証

Not 5 Star

トリップアドバイザーの評価 4.0/5

alnoor2016 Couples - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations and that you encountered several inconveniences. We appreciate your kind mention of our team’s efforts to promptly arrange a room change. Please rest assured that each of the concerns you raised has been shared with our technical and housekeeping departments for immediate follow-up. As part of our commitment to providing optimal comfort, we are currently in the process of renovating the hotel to enhance the overall guest experience. We are pleased to hear that you enjoyed the breakfast. We sincerely hope to have the opportunity to regain your trust during a future stay. Warm regards, Lisa Bertrand Guest Experience Manager

Stay

トリップアドバイザーの評価 5.0/5

Hamza E トリップアドバイザー認証口コミ

Dear Hamza, Thank you so much for your thoughtful feedback and for sharing your experience with us. We're delighted to hear that you had an amazing stay and that our team, especially Ali from Guest Service, made such a positive impression with his warm and welcoming attitude. We’ll be sure to pass along your kind words to him! We also appreciate your remark regarding the humidity and the initial smell in the room. Casablanca’s climate can indeed be quite humid, but your suggestion about a dehumidifier is very helpful and has been shared with our technical team for consideration. We truly hope to welcome you back soon for another wonderful stay. Warm regards, Lisa Bertrand Guest Experience Manager

Absolutely unacceptable experience at a so-called 5-star hotel!!! DO NOT STAY HERE!!

トリップアドバイザーの評価 1.0/5

Mathieu I ビジネス - トリップアドバイザー認証口コミ

Dear Mr. Imbert, Thank you for taking the time to share your feedback. I am once again sorry to hear that certain aspects of your experience did not meet your expectations, especially after a long journey. The comfort and peace of our guests are essential to us, and I regret that this was not fully felt during your stay. Your comments have been shared with the relevant teams, in order to strengthen our attention to detail and continue improving the quality of our service, particularly during this transition period. Your loyalty to the program is truly valued, and please rest assured that your feedback has been taken seriously and with great respect. As mentioned during our exchange, I would be delighted to welcome you again once the hotel renovations are complete, so we can offer you an experience fully aligned with your expectations and regain your trust. With my kindest regards, Lisa Bertrand Guest Experience Manager

Experiencing Moroccan culture

トリップアドバイザーの評価 5.0/5

Peter M トリップアドバイザー認証口コミ

Dear Mr. Minarik and Ms. Vera, We sincerely thank you for your kind and heartfelt remarks. We are delighted to hear that Ayoub and Abderrahim contributed to making your stay so enjoyable and memorable. We will be sure to pass on your kind words to them, and we are certain they will be deeply touched. Please know that we are always here to meet your needs and ensure that every moment at Sofitel Casablanca Tour Blanche exceeds your expectations. We look forward to the pleasure of welcoming you again very soon. Lisa Bertrand Guest Experience Manager

Professional team

トリップアドバイザーの評価 5.0/5

DayTrip00369475567 トリップアドバイザー認証口コミ

Dear customer, Thank you for your kind words about our team and especially Ali from housekeeping. We are delighted to hear that you appreciated his professionalism and friendliness, as well as the service provided by our hotel team. We also appreciate your feedback regarding the furniture and interior. Your comments are valuable to us as we continuously strive to enhance our guests' experience. We hope to have the pleasure of welcoming you again soon! Lisa Bertrand Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 151 件のレビュー 9.3/10 ロケーション
  • 414 件のレビュー 6.5/10 客室
  • 586 件のレビュー 8.7/10 サービス
  • 5 件のレビュー 0/10 インターネット
  • 163 件のレビュー 3.9/10 清潔さ
  • 132 件のレビュー 5.7/10 快適さ
  • 114 件のレビュー 8.1/10 朝食
  • 111 件のレビュー 4.2/10 設備

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