ノボテルカサブランカシティセンター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 632 件のレビュー

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ノボテルカサブランカシティセンター - Image 1
ノボテルカサブランカシティセンター - Image 2
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ノボテルカサブランカシティセンター - Image 4
Angle Zaid Ouhmad, Rue Sidi Belyout, 20190 カサブランカ, モロッコ

説明

ホテルのその他の情報

  • ミーティングルーム 4 室

  • レストラン ラウンジ

  • ダウンタウンエリアに位置するホテル

  • 港の景色付き客室

  • フィットネスセンター

当ホテルの客室

ホテル所在地

ノボテルカサブランカシティセンター

Angle Zaid Ouhmad, Rue Sidi Belyout
20190 カサブランカ
モロッコ

GPS:33.598417, -7.613917

電話番号
ファックス +212 5224-66501

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

LE DELIGHT

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  632 件のレビュー

トリップアドバイザーの評価  3.6/5  2,000 件のレビュー

お客さまの声 1.5/5

Kayo T. 一人 - 確認済みレビュー すべて

・ケトルに濁った水がケトル半分くらい入った状態。・タオルが古く汚れほつれていた。・スリッパがなかった。・ふとんカバーはシミとタバコの焦げた穴が開いていた。・枕カバーもシミがあった。

田中佳代様 この度は当ホテルをご利用いただき、誠にありがとうございます。お客様がご指摘された清掃状態やアメニティに関する問題について、心よりお詫び申し上げます。貴重なご意見をもとに、サービスの向上に努めて参ります。 ノボテルカサブランカシティセンター

Great experience!

トリップアドバイザーの評価 5.0/5

V K トリップアドバイザー認証口コミ

I had a great stay during my time at Casablanca, clean, very nice people, close to the old city of Casablanca as well as the rest of the attractions to be seen.

Dear Guest , We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, FK

Poor service and facilities

トリップアドバイザーの評価 1.0/5

On J ファミリー - トリップアドバイザー認証口コミ

The room facilities old and dirty, small and uncomfortable space, Staff at reception demonstrated poor service. Towels worn out, toilet 1×1 m, no bidet or Shattaf to self wash in the toilet, parking is not easily available and not convenient

Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FOM

Not relaxing at all.

トリップアドバイザーの評価 1.0/5

N L トリップアドバイザー認証口コミ

Sparsely furnished, few plugs by bed. Cheap motel like room. 2-star at best. Pillows were incredibly small and flat--basically non-existent. Pillows should have been thrown out 10 years ago. Good location but otherwise not restful/relaxing in room.

Dear Guest , Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FOM

À Novotel that requires attention

トリップアドバイザーの評価 1.0/5

tbfrance Couples - トリップアドバイザー認証口コミ

This has to be the worst Novotel I have ever stayed at. I have been a Accor customer for more years than I can remember. We asked for a early check in so I could do some work. Despite being a silver member at the moment ( I have been a gold and platinum) they charged about 65 euros for the privilege despite the room being ready. The bed linen was filthy the towels as well and they were falling apart worn out. We went to the bar for a drink, it did not look much of a bar and we were told there was only beer no spirits. So we went to the IBIS next door where we were well looked after. We came back to the Novotel and the bed linen had been changed for clean and clean towels. It was very cold so we put the AC on heat but it was cold so no sleep and also the pillows were hard. So no sleep and the ventilator in the bathroom was noisy and did not switch off when the lights were turned off. The room was for a disabled person and when my wife had a shower and the water filled the bathroom as the drain away was not working properly. I needed the toilet but did not dare walk in the bathroom for fear of slipping on the flooded floor. We have complained yet again and gone to the Ibis. We tried on numerous occasion to call the reception from the room but no answer. I will also mention that after booking this hotel I emailed them regarding a disabled room. I had no reply. Clearly management need need to take charge of this hotel and make some changes immediately to make it work as a Novotel should do.

Dear Client ; Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 384 件のレビュー 9.1/10 ロケーション
  • 595 件のレビュー 5.8/10 客室
  • 682 件のレビュー 8/10 サービス
  • 12 件のレビュー 8.9/10 インターネット
  • 352 件のレビュー 5.9/10 清潔さ
  • 190 件のレビュー 6.7/10 朝食
  • 132 件のレビュー 3.8/10 設備
  • 113 件のレビュー 4.1/10 料理

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周辺の他の施設

カサブランカのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。