Aparthotel Adagio Monaco Monte Cristo

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 591

Гарантия
лучшей цены
Aparthotel Adagio Monaco Monte Cristo - Image 1
Aparthotel Adagio Monaco Monte Cristo - Image 2
Aparthotel Adagio Monaco Monte Cristo - Image 3
Aparthotel Adagio Monaco Monte Cristo - Image 4
2A RUE DES MARTYRS DE LA, RESISTANCE, 06240 BEAUSOLEIL, Франция

Описание

Особенности отеля

  • At the gates of the Principality

  • A 5 min walk from Monaco railway station

  • Business corner

  • 24-hour reception

Наши номера

Расположение отеля

Aparthotel Adagio Monaco Monte Cristo

2A RUE DES MARTYRS DE LA, RESISTANCE
06240 BEAUSOLEIL
Франция

GPS:43.739364, 7.419569

Телефон
Факс +33 4 93 37 18 75

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено

Завтрак

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 591

Рейтинг TripAdvisor  3.5/5  Отзывов: 536

Racism, dishonesty and disrespect from receptionist Victoria!

Примечание: Tripadvisor 1.0/5

shre0 Реальные отзывы TripAdvisor

I recently stayed at Aparthotel Adagio Monaco Monte Cristo in Monte Carlo and had an extremely unpleasant experience that I feel compelled to share. At check-in, a receptionist named VICTORIA recognized that we spoke Russian and offered to assist us in our language. From the start, her tone was condescending and dismissive. She informed me of a €100 deposit, even though my stay was fully prepaid. Before arrival, there had already been several unexplained attempts to charge my card (€250, €380, and €150). When I politely asked why this new charge was never mentioned, she became rude, gesturing with her hands and insisting I “must do as she says.” Another staff member, HOSNI, approached when he noticed the tension. During their exchange, Victoria said in French, “these damn stupid Russians, you know how they are.” I speak French and was shocked and disgusted to hear such a racist remark. When I confronted her, she said nothing and walked away. Hosni apologized and tried to justify it, claiming the deposit was a “policy of the chain.” However, when I later asked staff at another Accor (ALL) hotel, they confirmed that each property sets its own policy and deposits must be approved by the guest — meaning I was both disrespected and misled. Adding to this, at check-in Victoria falsely told me that my booking did not include breakfast, even though it clearly did, as later confirmed by another colleague. It felt as though I was being denied a paid service simply because of my nationality. This experience was humiliating and completely unacceptable. To be treated with RACISM, DISHONESTY AND DISRESPECT the moment I arrived ruined my stay and left a lasting negative impression. I urge hotel management and Accor Group to investigate this incident, take appropriate action, and ensure no other guest experiences such treatment. I will never return to this property and strongly advise others to stay elsewhere.

Dear guest, Following your email, I personally met with each of the team members who were present on the day of your arrival, including Victoria and Hosni. They were interviewed separately and had no opportunity to communicate beforehand. All provided a consistent account of the situation and believe that there may have been a misunderstanding. According to their statements, Victoria was never insulting, and the words you mentioned were neither spoken nor heard. There was, however, a comment regarding Russian bank cards not functioning for pre-authorizations. This may have been misinterpreted if the entire conversation was not heard in full context. I would also like to confirm that our hotel does require a credit card guarantee upon arrival, even for prepaid stays. This procedure is clearly stated in our general terms and conditions. While some hotels may have different practices, this is part of our internal policy and applies equally to all our guests. Please rest assured that at no time was there any form of discrimination or racist behavior. My team—and particularly Victoria—were deeply affected by this feedback, as they take great pride in welcoming guests from all over the world with professionalism and respect. They sincerely regret that such a misunderstanding could occur, as this situation does not reflect the service experience, we strive to deliver nor the feedback we usually receive from our guests. We sincerely apologize for the discomfort this situation may have caused. Please be assured that our policies are applied uniformly and transparently to all guests, and that everyone is always welcome in our establishment, in full accordance with the values of respect, diversity, and inclusion that we uphold.

Примечание: отзывы клиентов 2.5/5

Maxim T. Семьи - Проверенные отзывы - ALL

Высокая цена при отсутствии надлежащего качества апартаментов

Уважаемый Максим Титаренко, Благодарим вас за отзыв. Мы сожалеем, что ваше пребывание не оправдало ожиданий, и примем во внимание ваши комментарии о состоянии апартаментов. Мы ценим ваше мнение и надеемся, что у вас будет возможность посетить нас снова. С уважением, Санди Пэйн Дежурный менеджер Adagio Monaco

Примечание: отзывы клиентов 5.0/5

Nadezhda B. Пары - Проверенные отзывы - ALL

Все понравилось

Horrible Experience

Примечание: Tripadvisor 1.0/5

Amirsina G Реальные отзывы TripAdvisor

Horrible Experience. Avoid at any costs. Reserved for 2 nights to explore Monaco. At the Reception got first surprise. Inappropriate behavior from reception team. They also asked for 100€ deposit while it wasn't mentioned in the reservation. The room type was superior apartment but what we got in fact was a flat at first floor somewhere outside the main building with a dirty sofa bed and empty fridge. Just compare photos taken by me and what they advertised. When back at the reception they mentioned its not necessary to post the exact photos online and we can have refund!!!! . At the end we had to cancel reservation. Told the reception that I'm going to write about this and he said yes go do it. What a shame. We ended up searching the city for the accomadation during the summer pick time at 10pm which ruined our holiday.

Dear Amirsina G, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the unpleasant experience you encountered, particularly at the reception. We strive to maintain a high standard of service, and I regret that we fell short in this instance. Regarding the deposit, this is a standard policy that is communicated during the booking process, and I understand how this could have been confusing. I also regret that the accommodation provided did not meet your expectations and that you found the room condition unsatisfactory. Your comments on this matter are appreciated and will be taken into consideration for future improvements. It is unfortunate to hear that your stay was disrupted, and I empathize with the inconvenience you faced in finding alternative accommodation. We value your feedback and hope you might consider giving us another opportunity to provide you with a better experience in the future. Best regards, Sandie Payne Duty Manager Adagio Monaco

Excellent

Примечание: Tripadvisor 5.0/5

Mary W Реальные отзывы TripAdvisor

We couldn’t believe how kewl this hotel was! It was better than my flat!!!! All the mod cons (washer, dryer, fridge, micro, oven, safe) and all for £180! In Monte Carlo. Dead close to the casino and harbour.

Dear Mary W, Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated the amenities and location of our hotel. We hope to welcome you back to Aparthotel Adagio Monaco Monte-Cristo in the future. Best regards, Sandie Payne Duty Manager Adagio Monaco

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 505 Отзывов 8.6/10 Расположение
  • 543 Отзывов 7/10 Номер
  • 398 Отзывов 8.2/10 Сервис
  • 20 Отзывов 6.1/10 Интернет
  • 188 Отзывов 6.4/10 Чистота
  • 137 Отзывов 7.9/10 Завтрак

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