卢加诺帕拉迪索诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.6/5 780 评论

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卢加诺帕拉迪索诺富特酒店 - Image 1
卢加诺帕拉迪索诺富特酒店 - Image 2
卢加诺帕拉迪索诺富特酒店 - Image 3
卢加诺帕拉迪索诺富特酒店 - Image 4
Viale San Salvatore 11, 6900 帕拉迪索, 瑞士

描述

酒店其他优惠

  • 步行即可抵达卢加诺湖和圣萨尔瓦多山

  • 家庭特别优惠

  • 温水室外游泳池 5 月至 9 月底开放，设有泳池吧和健身中心。

  • 设施齐全的会议室

  • 免费高速上网（无线网络）

我们的客房

酒店位置

卢加诺帕拉迪索诺富特酒店

Viale San Salvatore 11
6900 帕拉迪索
瑞士

GPS:45.991389, 8.945278

电话
传真 +41 91 985 09 29

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

OLEA RESTAURANT, BAR AND EVENTS

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  780 评论

TripAdvisor 评级  4.2/5  891 评论

Good Location & Spacious Comfortable Rooms

Tripadvisor 评级 5.0/5

Nicomachean 经 TripAdvisor 认证的评论

I stayed here for 2 nights. Rooms are spacious and comfortable. The breakfast was good as was dinner. The hotel is also close to the waterfront and walkable to shops in Lugano. The staff was also very kind and attentive. I will definitely stay here again.

Dear Nicomachean, Thank you very much for your kind review and for choosing Novotel Lugano Paradiso. We are delighted to hear that you enjoyed our convenient location, the spacious and comfortable rooms, as well as both breakfast and dinner. It is wonderful to know that you appreciated the proximity to the waterfront and the easy walk to the shops in Lugano. Your compliments about our staff being kind and attentive mean a great deal to us and will be shared with the entire team. We truly look forward to welcoming you back again on your next visit to Lugano. Kind regards, Novotel Lugano Paradiso

Used to be great

Tripadvisor 评级 2.0/5

Jetro7 经 TripAdvisor 认证的评论

More than a dozen stays at Novotel Lugano, but more than 3 years after my last visit, my recent stay was the worst. Rooms are spacious and clean. Worst is mattress, it is now impossible to sleep without back pain. Used to be just fine. Breakfast used to be great, it is now subpar, even by Novotel standards. Orange juice is a shame (same with grapefruit) compared to the juices selection that used to be on offer. Hot drinks used to be made to order, now you have two extremely noisy coffee makers… Pastries selection is now maybe 20% of what it used to be. Too bad. Plus side, is the restaurant that is much better than it used to be, both for lunch and dinner. Cost cutting pushed too far. Won’t come back.

Dear Jetro, thank you for taking the time to share such a detailed review and for your long-standing loyalty to Novotel Lugano Paradiso over the years. We are truly sorry to read that your most recent stay did not meet the standards you experienced in the past and that it led to disappointment. While we are pleased to know that you still found the rooms spacious and clean, we sincerely regret your comments regarding the mattress comfort. Quality sleep is essential, and your feedback will be shared with our management and housekeeping teams for careful review. We are equally sorry to learn that the breakfast experience did not live up to your previous expectations. Your remarks regarding juice quality, hot beverage service, and the reduced pastry selection are taken very seriously. We understand how noticeable these changes can be for a returning guest and regret that they negatively impacted your stay. On a positive note, we appreciate your kind words about the restaurant, and we are glad to hear that lunch and dinner met and even exceeded your expectations. We regret that your experience has led you to decide not to return, and we truly appreciate your honesty. Feedback like yours is invaluable and helps us reflect on where improvements are needed. Kind regards, Novotel Lugano Paradiso

Nice hotel spoilt by terrible hospitality

Tripadvisor 评级 1.0/5

Sherpa06852156370 经 TripAdvisor 认证的评论

I've had the good fortune to stay in many many Novotels around the world from Conference hotels to more character filled establishments . This is a nice hotel ...spoilt by the worst hospitality standard I've encountered in 40 years. Management hides behind the staff , sending them forward with ridiculous edicts. The staff are petrified and repeat ''But the manager says'' in response to any query . I spend a lot of nights in ALL hotels (Diamond status) and am pleased to say the nights before and after this stay in a Conference Hotel and an Airport Hotel demonstrated that hospitality is alive and well in the group and that its not the bricks and mortar alone that make for a decent stay .

Dear Guest, thank you for taking the time to share your feedback and for your long-standing loyalty to the ALL – Accor Live Limitless program. We are truly sorry to read that your experience at Novotel Lugano Paradiso fell so far short of your expectations and, above all, of the standards you have come to know across the brand. While we appreciate your recognition of the hotel itself, we are deeply concerned by your comments regarding hospitality and management approach. What you describe does not reflect the values of Novotel nor the service culture we strive to uphold. Our team members should feel empowered to assist guests with confidence and care, not constrained or uncomfortable in doing so. Please be assured that your feedback will be taken very seriously and shared with senior management. Constructive criticism from experienced and loyal guests such as yourself is essential for us to identify shortcomings and take meaningful corrective action. We regret that your stay left such a negative impression, especially given your extensive experience within the Accor portfolio, and we sincerely apologize for the disappointment caused. Kind regards, Novotel Lugano Paradiso

Nice room 20 minutes from town walking

Tripadvisor 评级 4.0/5

ccyy4 Solo travel - 经 TripAdvisor 认证的评论

This hotel was booked through my group tour with Globus. I have no idea what the price would normally be. The location is okay. It’s about 5 minute walk to the water front and a 20 minute leisure walk to the center of town. It’s a really nice walk along the water, but might be tiresome if you have any mobility issues. The rooms were quite nice. I’m not sure if they have true queen or king beds, as I had two single beds pushed together and covered with a mattress topper. This was great except for the fact that the comforters were two twin size ones still. The bathroom was also one of the biggest ones we’ve had in Switzerland. The water pressure in the shower is a bit weak. The wall of the bathroom is glass, so if you’re sharing a room with someone in their inside, it does light up the room. There is no curtain because it’s the other side of the shower. Breakfast is okay, nothing special. Switzerland hotel breakfasts definitely cannot compare to the extensive and varied breakfasts at Asian hotels.

Dear ccyy4, thank you so much for taking the time to share your experience! We’re glad to hear you enjoyed the room and the scenic walk along the waterfront—it’s one of our favorite features too. Your feedback about the bed setup and lighting in the bathroom is very helpful, and we’ll definitely take it into consideration to improve guest comfort. We’re also happy that the spacious bathroom stood out during your travels in Switzerland. Regarding breakfast, we appreciate your honest comparison and will explore ways to enhance our offerings to better meet international expectations. We hope to welcome you back again soon and offer an even more enjoyable stay! Best regards Novotel Lugano Paradiso

住宿愉快

客户意见评级 4.5/5

A.c 家庭住宿 - 所有已确认评论

友善的櫃檯人員，協助回答許多問題，當原本房間出現問題，飯店也主動協助解決並提出為我們更換房間。

Dear A.C, Thank you for your kind words. We are delighted to hear that our staff could assist you effectively and resolve the room issue promptly. Your satisfaction is our priority, and we appreciate your feedback. Best regards, Novotel Lugano Paradiso

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其他网络用户评价我们的酒店

  • 302 评论 9.3/10 位置
  • 399 评论 7.6/10 房间
  • 434 评论 8.5/10 服务
  • 10 评论 4.5/10 上网
  • 300 评论 8.1/10 早餐
  • 173 评论 9.2/10 清洁度
  • 100 评论 8.9/10 游泳池
  • 92 评论 4.4/10 性价比

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