Hotel Novotel Lugano Paradiso 4,5 estrelas

Nota clientes Avis 4.6/5 3.266 comentários

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Quarto 1

Número de pessoas
Idade das crianças

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Como funciona?
Accor Live Limitless

Grátis: torne-se membro

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Novotel Lugano Paradiso
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+ 20 Serviços

Extras do hotel

  • Internet de alta velocidade gratuita (Wi-Fi)

  • Excelentes ofertas para famílias

  • Piscina ext. aquecida, aberta de maio até fim de set., bar junto à piscina, centro de fitness.

  • Salas de reuniões totalmente equipadas

  • A apenas uma curta distância a pé do lago Lugano e do Monte San Salvatore

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • CHECK-OUT TARDIO ATÉ ÀS 17:00 Serviços a pagar
  • Lavandaria
Lazer e atividades
  • Piscina
  • Sala de ginástica
  • Solário (próximo)
  • Praia e desportos aquáticos
Catering
  • Pequeno-almoço Serviços a pagar
  • 3 Restaurante(s)
  • 1 Bar(es)
Serviços empresariais
  • 4 Sala(s) de reunião
  • Área de Internet (Macintosh)
  • Servicio disponible fotocopia/impresión

Localização do hotel

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Check-in desde as 14h00

Check-out até às 12h00

  • Migros - Geretta :  2 + 1 Migros - Geretta

  • De avião

    MILANO MALPENSA A 76 km / 47,22 milhas

  • De barco

    GIRO AL LAGO A 0,2 km / 0,12 milhas

  • De comboio

    LUGANO A 2 km / 1,24 milhas

GPS:45.991389, 8.945278

As nossas opções de alojamento

QUARTO SUPERIOR COM 1 CAMA DUPLA E 2 CAMAS DE SOLTEIROFoto não contratual

  • Número máx. de pessoas: 4
  • Superfície: Desde 25 / 269 sq ft
  • Internet sem fios no quarto
  • TV por satélite/cabo a cores

Quarto Superior (para não fumadores) com cama dupla e sofá-cama

  • Número máx. de pessoas: 2
  • Superfície: Desde 25 / 269 sq ft
  • Internet sem fios no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Roupão

Quarto Superior com duas camas individuais

  • Número máx. de pessoas: 2
  • Superfície: Desde 25 / 269 sq ft
  • Internet sem fios no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Roupão

Quarto Executive (para não fumadores) com cama dupla e sofá-cama

  • Número máx. de pessoas: 3
  • Superfície: Desde 25 / 269 sq ft
  • Internet sem fios no quarto
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Roupão

Quarto Superior com cama dupla para hóspedes com mobilidade reduzida

Espaço acessível
  • Número máx. de pessoas: 2
  • Superfície: Desde 25 / 269 sq ft
  • Internet sem fios no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Roupão

MyRoom by Carmen & Rafal: quarto Ticino/quarto com cama dupla

  • Número máx. de pessoas: 2
  • Superfície: Desde 25 / 269 sq ft
  • Internet sem fios no quarto
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores
  • Roupão
Quartos

Os nossos restaurantes e bares

GOURMET BAR

Tipo de cozinha: Café

Esperam por si delícias internacionais e regionais neste bar moderno e confortável, com zonas de leitura onde pode relaxar e espaços para trabalhar.

Novotel Restaurant

Tipo de cozinha: Internacional

GOURMET BAR

Tipo de cozinha: Café

Esperam por si delícias internacionais e regionais neste bar moderno e confortável, com zonas de leitura onde pode relaxar e espaços para trabalhar.

POOL BAR

Durante o Verão, o "Poolbar" ao ar livre serve refeições ligeiras regionais e vinhos, gelados e bebidas refrescantes.

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo
Almoço

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 4

  • Tamanho máximo: 176

  • Capacidade máxima: 130 pessoas

  • Capacidade máxima para banquetes: 80 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Novotel Lugano Paradiso

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.6/5

3.266 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

804 comentários

Boa localização, hotel novo e limpo.

Nota clientes Avis 4.5/5

Fernanda V. D. A. Amigos - 07/06/2021 Comentários confirmados de ALL

O hotel fica a poucos minutos a pé do centro e é super limpo e organizado. As noites foram super tranquilas, não se ouve nada do quarto do hotel. O café da manhã foi bei diversificado, porém como o número de pessoas no restaurante precisa ser reduzido, devido às restrições referentes ao COVID; fiquei no grupo que poderia tomar café entre as 10:00 e 11:00, e então os ovos mexidos, bacon já estavam bem frios.... tirando esse detalhe, foi tudo perfeito.

Bem localizado

Nota clientes Avis 5.0/5

Anderson Famílias - 31/05/2021 Comentários confirmados de ALL

Excelente !

Positive surprise - excellent stay

Nota Tripadvisor 5.0/5

gourmetflo 03/03/2021 Avaliação com certificação TripAdvisor

I stayed for a short "workation" - working from the hotel with a very fast Internet connection, good light and ample power plugs and a USB power connect in the right place at the table to then enjoy the good location 5' from lake promende, bus stops (direct bus to city, to SBB rail station and to Funicolare Monte Bre, Funicolare San Salvatore is right next to hotel). Hotel is 7 years old, but very well maintained - everything looks and feels quite new. Mattresses excellent, Pillows unfortunately of rather poor quality, very good blind-out curtains and excellent noise insulation (incl. the usually outstanding Accor-type of doors that really keep noise from corridors completely out). Breakfast was good, with really friendly and fast staff - we had to book "slots" for breakfast to avoid overcrowding, but I woke up early and came a bit early: no issue, was greeted with a smile and the breakfast team was truly speeding to serve everyone fast depite a busy morning. And while obviously the restaurant was closed, the hotel did offer limited room service (did not try), but also pointed out two good local food delivery companies and happily accepted deliveries. Parking is easy, hotel garage is 20 CHF per 24 hours, with direct access to reception / rooms Very good stay, being upgraded my room even had a limited lake view. I will be back when in Lugano, thank you to the team for a very pleasant stay.

Dear guest gourmetflo., thank you so much for reviewing Novotel Paradiso, we are absolutely thrilled to see that we had met all your expectations during your stay. We are grateful that you will come back to us. See you soon ! Christian S.

Room for improvement

Nota Tripadvisor 3.0/5

Reto C 17/09/2020 Avaliação com certificação TripAdvisor

We have been in this hotel for a repeated time. The staff was very friendly and motivated as usual in that hotel. It's always a pleasure to be there. The breakfast was also very good, there was a big Variety of exquisite dishes. For one time we also had dinner there, what was also excellent. For that time, unfortunately there were some really strange guests. Some were with their dogs in the hotel. Incredible, but true. During the night we wake up because some dogs were barking. This noise came definetely from inside the hotel. We also have seen a lady with two dirty dogs Walking into the lobby and the elevator. There they jolted. This lady also didn't care about the current distance rules because of COVID-19. This is totally unsanitary and the hotel shouldn't allow such people with dogs. There was anyway a big noise almost each night. Obviously some people celebrated a party with loud music. It's incomprehensible why nobody from the hotel staff stopped this noise. Further, similar situation in the pool area. We like the pool very much. Though there is limited space there with not many seats. For that time, very often there were people hanging round in the pool area, who neither swim, nor enjoy the sun, just occupied the seats, made selfies for a long time. In addition there was a Family, that didn't care about rules and let their Little girl, only wearing nappy, into the pool! That happened at least two times. Needless to say, that other guests suddenly left the pool afterwards. Something like that is inacceptable and the hotel staff should intervene in such situations.

Dear Reto C, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. It is a pleasure for us to receive the positive feedback about our staff and the breakfast. In the case of you should experience an incorrect behavior of other customers, do not hesitate to contact us in that moment. Our staff is 24 hours, 7 days a week at your service also during the night and will be able to handle any situation properly. We are a dog friendly hotel and yes, it happens that at the collar with their human friend, there are dogs sometimes here. Our pool area is divided between deck chairs by the pool and sofas and armchair on the other side, for those, who just want to be outside enjoying some fresh air with fresh cocktails prepared by our bar keepers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Short family trip

Nota Tripadvisor 3.0/5

971philz 16/08/2020 Avaliação com certificação TripAdvisor

Bed is too small for 2. Only 2 elevators are not accaptable. Breakfast offering limited. Dinner of another room was on our bill. Location is ok. No deals with local golf courses. No welcome drink as Accor silver member. (corona?)

Dear 971philz, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our superior and executive rooms have, as you saw at the moment of your online booking, a double french bed. If you like the king size bed we suggest you for the next visit to choose our Suite. In order to get a right information for the Guest’s who are reading your comment, we are serving a wonderful and full American Buffet prepared with fresh foods and fruits such as mixed cold cuts (different kinds of ham, salami, mortadella) Ticino sausage, Mixed cheese plate (brie, st gottardo, zola, taleggio),Sliced cheese, salads, smoothies, watermelon, melon, pineapple, Kiwi, hard-boiled eggs, scrambled eggs, Cipollata and many other products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felice C. Assistant Manager

Very good hotel

Nota Tripadvisor 5.0/5

Andra C Family - 08/10/2019 Avaliação com certificação TripAdvisor

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Dear Andra C., Grand Merci, for booking our Hotel and the time you take to share with us impressions about your stay. Please apologies the fact that the soap was not replaced as normaly it should, reason for us to train this issue in order to strive for best. Thank you again and we hope to welcome you back soon at Paradiso and to Novotel. Sunny regards & A presto! Christian S.

Great great hotel

Nota Tripadvisor 5.0/5

Baikonur Family - 04/09/2019 Avaliação com certificação TripAdvisor

A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

Dear Baikonur, grazie for this beautiful and great review that you posted for Novotel Lugano Paradiso and his Staff. I am honored to read those lines of compliments and we hope to welcome you back soon again. Thank you for your booking @ Novotel! Sunny regards Christian S. & Team

Muito relaxante

Nota clientes Avis 4.5/5

Andreia D. S. Famílias - 02/09/2019 Comentários confirmados de ALL

Gostei muito da minha estadia no vosso hotel, e relaxante moderno, sao todos muito simpaticos, a piscina muito boa, o quarto bonito e confortavel, limpeza bem feita. O unico ponto negativo foi o minibar pouca oferta. Obrigada

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Christian Schreiner Direttore

Novotel at its best

Nota Tripadvisor 5.0/5

romansuchkov Family - 20/07/2019 Avaliação com certificação TripAdvisor

Easy to access the territory and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Cold non-alcohol mojito at the reception for the quests. Room is new and spacious. Beds are comfy incl. the ones for kids. Nice bar and outdoor area with swimming pool and eating tables. Slept well. Breakfast – one of the best comparing with other Novotels visited. Hotel staff took 30 CHF deposit for Europe-Swiss electric socket adapter, in ~20 years never happened at any Swiss hotel. However, money returned to the card same moment when unblocked. Will come again.

Gentile romansuchkov, thank you very much for taking your time to write a review of your experience with us. I am delighted to read that you had a great stay and we look forward to welcoming you back in the near future. Sunny regards A presto! Christian S.

Good location with nice modern rooms

Nota Tripadvisor 4.0/5

Fabitennis Couples - 18/07/2019 Avaliação com certificação TripAdvisor

I chose the hotel because of its good location in Lugano Paradiso. The rooms are nice and modern, much better than at many Novotels I've stayed at before. Breakfast is great with a good variety. There is also a pool but there are not enough sunbeds (around 16 only) and not much sun as there are high building around the pool area. Better to go to a nearby lido and enjoy the lake if you are looking for a tan. Parking is convenient and staff very friendly.

Dear Fabitennis, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us. We hope to welcome you back again for one of your next visit to Paradiso in our hotel and wish you a nice Summertime. Sunny regards Christian S.

Excelente

Nota clientes Avis 5.0/5

Andre G. Famílias - 23/04/2019 Comentários confirmados de ALL

No geral o atendimento foi muito bom e o serviço também. Obrigado

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel. Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Christian Schreiner Gerente

No late check out no upgrade

Nota Tripadvisor 3.0/5

912faustag Business - 14/04/2019 Avaliação com certificação TripAdvisor

I have a gold card but I could not have any upgrade neither a late check out a 2 pm .in the room there was only a tiny towel and a middle one.At the reception they were not so kind I did not felt absolutely a special gold guest.the room was a very noisy one because was over a building site .of course it was not certainly one of the best.the restaurant was very good and the waiters really kind.

Dear Guest 912 faustag, thank you for posting a comment on TripAdvisor. We are glad to read that you appreciated the Restaurant offer and our Service. As you certainly notified during your stay in our hotel there was a big International Congress on going and that fore an upgrade as so as a late check out was not possible during this dates also we have to mentioned that the upgrade conditions are clearly defined as an up grade is given upon availability. We hope to welcome you soon again for one of your next stay in our Hotel and please don’t hesitate in contacting us in advance under H6776-AM@accor.com in order to check personally the upgrade availabilities for you. Thank you for given the preference to Novotel Lugano Paradiso. Sunny regards Christian S.

nice hotel, nice room but...

Nota Tripadvisor 5.0/5

RodrigGirone Family - 12/03/2019 Avaliação com certificação TripAdvisor

Everything was fine but rest/bathroom swing doors cannot be closed : no intimity. Construction works west and east side: ask for a quiet room. Very nice breakfast. Professional staff serving very good italian coffee.

Dear RodrigGirone, Thank you for this nice review given to our hotel. We are glad that you enjoyed your stay at Novotel Lugano Paradiso and hope to welcome you again very soon. Kind regards Christian S.

holiday feeling

Nota Tripadvisor 4.0/5

MarcelZ46 Couples - 28/11/2018 Avaliação com certificação TripAdvisor

We had a beautiful weekend! This hotel gives you a real Holiday feeling! Although it was November the atmosphere of the hotel and envirement near the lake is perfect to relax. Lugano is a very nice city and Novotel offers you perfect accomodation.

Dear MarcelZ46, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. We are glad to hear you enjoyed your stay with us, the atmposphere of the hotel and the nice city of Lugano. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Novotel Lugano Team

nice new place, top quality

Nota Tripadvisor 5.0/5

wanderharken Family - 31/07/2018 Avaliação com certificação TripAdvisor

I've been to a number of Novotel hotels, but this was the best since the Les Halles in 2014. Very good breakfast, very friendly staff, and everything looked brand new. The location is very well placed. The only downside was that the elevator was a bit crowded all the time and the staircase is hard to find, but that's just a minor nuisance.

Gentile wanderhomoki, thank you for your review which is gratefully received. We are glad that you enjoyed your stay with us and hope we can have the pleasure of welcoming you back to Paradiso and to Novotel. Kind regards Christian S.

The whole experience was great!

Nota Tripadvisor 5.0/5

joker463 Friends getaway - 29/06/2018 Avaliação com certificação TripAdvisor

Novotel Lugano: great stay, breakfast was very nice, the staff was very friendly, the portions of the meal in the “gourmetbar” were not very large. We asked for two seperated beds which we got, but my matress didn’t stay on the boxspring very well, so I almost fell out of my bed several times... But in all: great stay!!!

Dear joker463, thank you for taking the time to review your recent stay with us at the Novotel Lugano Paradiso, we greatly appreciate your comments and observations. We were especially pleased to read you found the staff very friendly, i will share your comments with our team and that you have had a great stay in our hotel. Referent to the single beds it will be helpfull for us to know the room number in order to get a view on it and try to prevent those kind of issues for other guest's that for you can contact me directly per Email H6775-GM@accor.com will be great ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sunny regards Christian S.

perfeito

Nota clientes Avis 5.0/5

Luiz F. C. R. Negócios - 14/03/2018 Comentários confirmados de ALL

ótimo

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Christian Schreiner General Manager

inolvidable

Nota clientes Avis 5.0/5

Gotcha Viajante individual - 28/01/2018 Comentários confirmados de ALL

De 10 puntos

Estimado GOTCHA C., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Lugano Paradiso. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Felice C. Front Office Manager

Weekend in Lugano

Nota Tripadvisor 5.0/5

832markusi Family - 20/12/2017 Avaliação com certificação TripAdvisor

Very nice Hotel that must be brand new as you get the feeling everything is new and you are the first guest to use it. Very friendly and helpful staff. Rooms are very nice and really top. Breakfast also very good and can be highly recommended. Location close to lake and a short walk to reach downtown Lugano. Also easy to reach from train station or by car. Will for sure stay here again when going to Lugano.

Dear Markus I, thank you very much for this great review. We are very pleased that you enjoyed your time here with us at the Novotel Lugano Paradiso and are looking forward to welcoming you again soon. We wish you a Happy new year 2018! Your's Novotel Lugano Team

in general good, except some situation with the Reception.

Nota Tripadvisor 3.0/5

am2017906 Family - 12/10/2017 Avaliação com certificação TripAdvisor

The entire stay at the hotel was as expected. most of the services provided were as contracted. The rooms were clean and Breakfast Buffet was great. However on the checkout an unusual situation occurred by the Reception Manager: It is customary in Switzerland for Hotel Guests to store their luggage in the hotel after checkout till the end of day. This enable guests to spend the last day touring around without worrying or towing their luggage around. This practice is performed by 3,4 as well as 5 stars hotels in Switzerland. it is rather a known "Customary rule". However on Checkout, the Reception Manager refused to carry out this rule and insisted I collect my luggage before 12:00 O'Clock . this made me shift my plans to leave Lugano earlier and hence completely scrambled my schedule for the last day as well as made me lose my train seats reservation at 15:43. The excuse was they had : A batch of 50+ Guests showing up this afternoon and they will fill their storage room. Add to this is when I emailed my feed-back, I got the answer "this happens from time to time" from the General Manager ! I was expecting the receptionists and Management of the 4 stars hotel to be more Customer-Oriented as to understand their customer's requirements and act upon them. And to be flexible enough to come up with solutions for their paying-customers. not to expect the customer to be flexible and adapt to their situations. I was Also expecting them to respect the known rules of the hospitality business in Switzerland. if you intend to visit this hotel, make sure this doesn't happen to you and your family.

Dear Mr. am2017906, glad to read that your stay in our hotel was as expected and we meet you expectations. As already answer and apologies to you separately by email; "yes" it can effectively happen that storage capacities for Luggage’s in our hotel are full and unable us to take more luggage’s in a secured way. After checking your concern with our reception team and manager, no one obliged you to check out before 12am even if the check-out time is so. When guest’s ask us to stay longer advising us in time and we have possibilities to do so we generally accept one or two hours otherwise you have also the possibility to book in advance a late check-out before arrival. As you travel by train there is the possibility to stock as usual most of frequent travelers do, the luggage’s in the main railway station of Lugano in order to stay longer in town in addition you received our Ticino Ticket that allowed you to move for free in all the city so that we are surprised that you have had to change your planning if so please apologies once again. Sincerely, Christian S.

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