钦奈 OMR 诺富特酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 1,278 评论

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钦奈 OMR 诺富特酒店 - Image 1
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钦奈 OMR 诺富特酒店 - Image 4
Opp.Elcot Sez、IT 高速公路。, 旧马哈巴利普兰路、, Sholinganallur, 600119 钦奈, 印度

描述

酒店其他优惠

  • 坐落在旧马哈巴利普兰路上，距离机场仅 40 分钟车程

  • 享受多种室外和室内体育活动

  • 是家庭短期度假时的理想选择

  • 享受全新的餐饮选择

我们的客房

酒店位置

钦奈 OMR 诺富特酒店

Opp.Elcot Sez、IT 高速公路。, 旧马哈巴利普兰路、, Sholinganallur
600119 钦奈
印度

GPS:12.905224, 80.229228

电话
传真 +91 44 6644 4778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

NICO Asian Bar and Cafe

清晨，您可以在阳光下享用当地手工茶和咖啡。提供高速互联网，是共同工作或召开简短会议的理想场所。客人可以品尝我们的正宗亚洲美食。晚上伴有现场音乐，供应优质葡萄酒和鸡尾酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,278 评论

TripAdvisor 评级  4.8/5  717 评论

卓越奖 2025

Highly recommended!

Tripadvisor 评级 5.0/5

justin s 经 TripAdvisor 认证的评论

Nikitha made our stay truly wonderful with her warm hospitality and exceptional service. She was attentive, helpful, and always went the extra mile to make us feel comfortable. Highly appreciated and strongly recommended! 👏✨

Awesome

Tripadvisor 评级 5.0/5

Discover55966894020 经 TripAdvisor 认证的评论

Very great experience I had with staff and hotel.. specially with Padmaja and Sarojini who made me to feel like home.... I love to visit again

Pathetic & Harrowing Experience

Tripadvisor 评级 1.0/5

Odyssey32801447428 经 TripAdvisor 认证的评论

Highly untrained & unprofessional staff. Most importantly, highly undermanned Zero sense of hospitality - no accountability, no customer centricity and no Accor Live Limitless Service   From arrival to departure at all touch points, there were issues, but nothing was addressed by the Hotel Management team despite informing Ritvika at Front Desk. The check-in was delayed, in-room requests were delayed, the restaurant experience was awful, and departure was super cold. Check-in - Team took over 5 minutes to check-in, and I was not informed about the amenities like health Club, swimming pool or gym, other restaurants' timing and cuisine. Housekeeping - The room had an issue with the iron first day, it took over 1 hour to resolve. The team had kept burnt iron, which was replaced 3 times and the first 2 times it was not even checked.  Unfortunately, due to the rush, the iron was left on when I left for work, and it was kept on when I came back which could have led to a fire in the room. I had an inhured foot and i requested for band aid which was refused by HK team member stating that I need to contact Front Desk as he cant give, the one who came to replace the iron. All day Dining Restaurant - During Breakfast, there was no one in the restaurant to serve guests, and there was no hostess to confirm the Room No. so anyone can come have breakfast & leave. The table covers aren't set, there is no manager during breakfast to look after guests, soiled tables were left unattended at 7:45 am when the restaurant had barely anyone. There were delayed orders for paranthas or omelettes, and if the guest leaves the breakfast and goes no one will bother to check. In Room Dining - I requested for plate & cutlery it came after I had my meal and the person wasn't apologetic. Departure - I had an injury and I was limping instead of offering assistance to hi to the hospital or doctor on call the Duty Manager Kiran asked me whether I had breakfast, which shows no empathy for guests. Ritvika told me someone from hotel team will come to meet and address the concerns and no one came as the hotel team doesn't even care about the experience of the guests. There is no service recovery in any form, for instance, no apology letter or amenities in the room I stayed for 4 nights and 5 days, and nothing was there to make me feel special. Lemon Tree or Holiday Inn Express offers a million times better service than so called Novotel, which is part of the luxury segment of the Accor group. The service standards define poor leadership, zero mentorship, and no connection with the client and I am sure had if been an LQA audit, this hotel would have failed miserably. I believe from GM to HR and L&D and Function Head need to deep dive to uplift the service standards as the hotel is drowning and no one will take time to share such detailed feedback rather change the hotel brand. You must experience hospitality at Leela Chennai, Park Hyatt and ITC Grand Chola. I am sure if they can deliver exceptional & bespoke experience, so can you if there is INTENT and MINDSET to offer curated & crafted experience for lasting memories. This is for sure that I would never recommend this property or will ever come here in future.

Dear Valued Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the lapses in service you experienced during your stay. This is far below our standards, and your comments regarding check-in, housekeeping, dining, and staff responsiveness have been taken very seriously. Please be assured that we are addressing these concerns with the respective teams to ensure immediate improvement. We regret that we could not provide the comfort, care, and hospitality you expected and deserved. We value your feedback and hope you will give us another opportunity to restore your confidence in our service. Sincerely, Vineesh Kurup General Manager

Thank you Novotel

Tripadvisor 评级 5.0/5

amreshm2023 经 TripAdvisor 认证的评论

Had a really pleasant stay! Special thanks to Arpita for a smooth and friendly check-in, Lalitha for neatly placing all the amenities in the room with care, and Ambika for handling my check-out so efficiently. Everyone was polite, professional, and made me feel well looked after. Appreciate the great hospitality will definitely look forward to coming back!

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Enjoyed our stay at Novotel Chennai OMR

Tripadvisor 评级 5.0/5

Culture44857362589 经 TripAdvisor 认证的评论

We had a great stay and experience at Novotel Chennai OMR . The service of the employees were excellent. The room was nice and clean, and the massages at the Spa were amazing! A special thanks to Sarita, Iba and Sailo who kindley welcomed us and prepared the tables in the restaurant for us. Greetings Linda and Israel

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

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其他网络用户评价我们的酒店

  • 308 评论 9.1/10 位置
  • 1,062 评论 8.7/10 房间
  • 3,608 评论 9.4/10 服务
  • 8 评论 8.1/10 上网
  • 532 评论 9.6/10 氛围
  • 514 评论 9.1/10 清洁度
  • 320 评论 8.5/10 设施
  • 316 评论 8.3/10 早餐

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