Novotel Chennai OMR 5 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 1.278 comentários

Garantia do
melhor preço
Novotel Chennai OMR - Image 1
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Frente Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur, 600119 CHENNAI, Índia

Descrição

Extras do hotel

  • Situado na Old Mahabalipuram Road, a 40 minutos de carro do aeroporto

  • Desfrute de diversas atividades desportivas exteriores e interiores

  • Ideal para uma escapadinha com a família

  • Desfrute das opções de restauração e bebidas

As nossas opções de alojamento

Localização do hotel

Novotel Chennai OMR

Frente Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 CHENNAI
Índia

GPS:12.905224, 80.229228

Telefone
Fax +91 44 6644 4778

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Transporte de ligação
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Serviço de quartos

NICO Asian Bar and Cafe

Desfrute do nascer do sol com chás e cafés locais artesanais. Ideal para Coworking ou reuniões rápidas, com Internet de alta velocidade. Desfrute da nossa gastronomia asiática. As noites acompanham-se por música ao vivo e bons vinhos, cocktails.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.3/5  1.278 comentários

Classificação do TripAdvisor  4.8/5  717 comentários

Certificado de excelência 2025

Highly recommended!

Nota Tripadvisor 5.0/5

justin s Avaliação com certificação TripAdvisor

Nikitha made our stay truly wonderful with her warm hospitality and exceptional service. She was attentive, helpful, and always went the extra mile to make us feel comfortable. Highly appreciated and strongly recommended! 👏✨

Awesome

Nota Tripadvisor 5.0/5

Discover55966894020 Avaliação com certificação TripAdvisor

Very great experience I had with staff and hotel.. specially with Padmaja and Sarojini who made me to feel like home.... I love to visit again

Pathetic & Harrowing Experience

Nota Tripadvisor 1.0/5

Odyssey32801447428 Avaliação com certificação TripAdvisor

Highly untrained & unprofessional staff. Most importantly, highly undermanned Zero sense of hospitality - no accountability, no customer centricity and no Accor Live Limitless Service   From arrival to departure at all touch points, there were issues, but nothing was addressed by the Hotel Management team despite informing Ritvika at Front Desk. The check-in was delayed, in-room requests were delayed, the restaurant experience was awful, and departure was super cold. Check-in - Team took over 5 minutes to check-in, and I was not informed about the amenities like health Club, swimming pool or gym, other restaurants' timing and cuisine. Housekeeping - The room had an issue with the iron first day, it took over 1 hour to resolve. The team had kept burnt iron, which was replaced 3 times and the first 2 times it was not even checked.  Unfortunately, due to the rush, the iron was left on when I left for work, and it was kept on when I came back which could have led to a fire in the room. I had an inhured foot and i requested for band aid which was refused by HK team member stating that I need to contact Front Desk as he cant give, the one who came to replace the iron. All day Dining Restaurant - During Breakfast, there was no one in the restaurant to serve guests, and there was no hostess to confirm the Room No. so anyone can come have breakfast & leave. The table covers aren't set, there is no manager during breakfast to look after guests, soiled tables were left unattended at 7:45 am when the restaurant had barely anyone. There were delayed orders for paranthas or omelettes, and if the guest leaves the breakfast and goes no one will bother to check. In Room Dining - I requested for plate & cutlery it came after I had my meal and the person wasn't apologetic. Departure - I had an injury and I was limping instead of offering assistance to hi to the hospital or doctor on call the Duty Manager Kiran asked me whether I had breakfast, which shows no empathy for guests. Ritvika told me someone from hotel team will come to meet and address the concerns and no one came as the hotel team doesn't even care about the experience of the guests. There is no service recovery in any form, for instance, no apology letter or amenities in the room I stayed for 4 nights and 5 days, and nothing was there to make me feel special. Lemon Tree or Holiday Inn Express offers a million times better service than so called Novotel, which is part of the luxury segment of the Accor group. The service standards define poor leadership, zero mentorship, and no connection with the client and I am sure had if been an LQA audit, this hotel would have failed miserably. I believe from GM to HR and L&D and Function Head need to deep dive to uplift the service standards as the hotel is drowning and no one will take time to share such detailed feedback rather change the hotel brand. You must experience hospitality at Leela Chennai, Park Hyatt and ITC Grand Chola. I am sure if they can deliver exceptional & bespoke experience, so can you if there is INTENT and MINDSET to offer curated & crafted experience for lasting memories. This is for sure that I would never recommend this property or will ever come here in future.

Dear Valued Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the lapses in service you experienced during your stay. This is far below our standards, and your comments regarding check-in, housekeeping, dining, and staff responsiveness have been taken very seriously. Please be assured that we are addressing these concerns with the respective teams to ensure immediate improvement. We regret that we could not provide the comfort, care, and hospitality you expected and deserved. We value your feedback and hope you will give us another opportunity to restore your confidence in our service. Sincerely, Vineesh Kurup General Manager

Thank you Novotel

Nota Tripadvisor 5.0/5

amreshm2023 Avaliação com certificação TripAdvisor

Had a really pleasant stay! Special thanks to Arpita for a smooth and friendly check-in, Lalitha for neatly placing all the amenities in the room with care, and Ambika for handling my check-out so efficiently. Everyone was polite, professional, and made me feel well looked after. Appreciate the great hospitality will definitely look forward to coming back!

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Excelente atendimento

Nota clientes Avis 5.0/5

Adriano Negócios - Comentários confirmados de ALL

Fui muito bem atendido em todas etapas, desde recepção, preparação do quarto, refeições e inclusive em uma solicitação especial que fiz sobre algumas moedas locais para colecionar, pois sou brasileiro e gostaria de levas algumas para recordação.

Dear Adriano Oliveira F., We very much appreciate your comments regarding your stay at the Novotel Chennai OMR. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 308 comentários 9.1/10 Localização
  • 1.062 comentários 8.7/10 Quarto
  • 3.608 comentários 9.4/10 Serviço
  • 8 comentários 8.1/10 Internet
  • 532 comentários 9.6/10 Atmosfera
  • 514 comentários 9.1/10 Limpeza
  • 320 comentários 8.5/10 Comodidades
  • 316 comentários 8.3/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.