Novotel Chennai OMR 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 1.278 beoordelingen

Beste prijs
garantie
Novotel Chennai OMR - Image 1
Novotel Chennai OMR - Image 2
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Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur, 600119 Chennai, India

Omschrijving

Extras van het hotel

  • Aan Old Mahabalipuram Road, op nog geen 40 minuten rijden van de luchthaven

  • Geniet van diverse sportactiviteiten buiten en binnen

  • Ideaal voor een korte familie-staycation

  • Geniet van de new age-opties voor eten en drinken

Onze accommodaties

Hotel locatie

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 Chennai
India

Gps:12.905224, 80.229228

Telefoon
Fax +91 44 6644 4778

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

NICO Asian Bar and Cafe

Verfijn uw zonovergoten ochtenden met lokale ambachtelijke thee en koffie. Ideale plek met snel internet voor co-working of vergadering. Geniet van onze authentieke Aziatische gerechten. Geniet 's avonds bij livemuziek van goede wijnen en cocktails.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  1.278 beoordelingen

TripAdvisor score  4.8/5  717 beoordelingen

Certificaat van uitmuntendheid 2025

Highly recommended!

Tripadvisor-waardering 5.0/5

justin s Gecertificeerde beoordeling door TripAdvisor

Nikitha made our stay truly wonderful with her warm hospitality and exceptional service. She was attentive, helpful, and always went the extra mile to make us feel comfortable. Highly appreciated and strongly recommended! 👏✨

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Awesome

Tripadvisor-waardering 5.0/5

Discover55966894020 Gecertificeerde beoordeling door TripAdvisor

Very great experience I had with staff and hotel.. specially with Padmaja and Sarojini who made me to feel like home.... I love to visit again

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Pathetic & Harrowing Experience

Tripadvisor-waardering 1.0/5

Odyssey32801447428 Gecertificeerde beoordeling door TripAdvisor

Highly untrained & unprofessional staff. Most importantly, highly undermanned Zero sense of hospitality - no accountability, no customer centricity and no Accor Live Limitless Service   From arrival to departure at all touch points, there were issues, but nothing was addressed by the Hotel Management team despite informing Ritvika at Front Desk. The check-in was delayed, in-room requests were delayed, the restaurant experience was awful, and departure was super cold. Check-in - Team took over 5 minutes to check-in, and I was not informed about the amenities like health Club, swimming pool or gym, other restaurants' timing and cuisine. Housekeeping - The room had an issue with the iron first day, it took over 1 hour to resolve. The team had kept burnt iron, which was replaced 3 times and the first 2 times it was not even checked.  Unfortunately, due to the rush, the iron was left on when I left for work, and it was kept on when I came back which could have led to a fire in the room. I had an inhured foot and i requested for band aid which was refused by HK team member stating that I need to contact Front Desk as he cant give, the one who came to replace the iron. All day Dining Restaurant - During Breakfast, there was no one in the restaurant to serve guests, and there was no hostess to confirm the Room No. so anyone can come have breakfast & leave. The table covers aren't set, there is no manager during breakfast to look after guests, soiled tables were left unattended at 7:45 am when the restaurant had barely anyone. There were delayed orders for paranthas or omelettes, and if the guest leaves the breakfast and goes no one will bother to check. In Room Dining - I requested for plate & cutlery it came after I had my meal and the person wasn't apologetic. Departure - I had an injury and I was limping instead of offering assistance to hi to the hospital or doctor on call the Duty Manager Kiran asked me whether I had breakfast, which shows no empathy for guests. Ritvika told me someone from hotel team will come to meet and address the concerns and no one came as the hotel team doesn't even care about the experience of the guests. There is no service recovery in any form, for instance, no apology letter or amenities in the room I stayed for 4 nights and 5 days, and nothing was there to make me feel special. Lemon Tree or Holiday Inn Express offers a million times better service than so called Novotel, which is part of the luxury segment of the Accor group. The service standards define poor leadership, zero mentorship, and no connection with the client and I am sure had if been an LQA audit, this hotel would have failed miserably. I believe from GM to HR and L&D and Function Head need to deep dive to uplift the service standards as the hotel is drowning and no one will take time to share such detailed feedback rather change the hotel brand. You must experience hospitality at Leela Chennai, Park Hyatt and ITC Grand Chola. I am sure if they can deliver exceptional & bespoke experience, so can you if there is INTENT and MINDSET to offer curated & crafted experience for lasting memories. This is for sure that I would never recommend this property or will ever come here in future.

Dear Valued Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the lapses in service you experienced during your stay. This is far below our standards, and your comments regarding check-in, housekeeping, dining, and staff responsiveness have been taken very seriously. Please be assured that we are addressing these concerns with the respective teams to ensure immediate improvement. We regret that we could not provide the comfort, care, and hospitality you expected and deserved. We value your feedback and hope you will give us another opportunity to restore your confidence in our service. Sincerely, Vineesh Kurup General Manager

Thank you Novotel

Tripadvisor-waardering 5.0/5

amreshm2023 Gecertificeerde beoordeling door TripAdvisor

Had a really pleasant stay! Special thanks to Arpita for a smooth and friendly check-in, Lalitha for neatly placing all the amenities in the room with care, and Ambika for handling my check-out so efficiently. Everyone was polite, professional, and made me feel well looked after. Appreciate the great hospitality will definitely look forward to coming back!

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

good hotel

Tripadvisor-waardering 5.0/5

Fearless46832149648 Zaken - Gecertificeerde beoordeling door TripAdvisor

とても良い宿泊でした。 great stay nandini and devasish',.,,, また来たいと思う良いHOTELでした、チェンナイで1番良かったです。,123456789 giving good marks次もここで決まりました。

Dear Guest, Your fantastic review just made our day; thank you so much! It is such a delight to know that you enjoyed your stay at Novotel; and more importantly, the hospitality and services extended by our team, especially Nandani and devashish . We will share your kind appreciation with the team. We are truly elated that your stay at your home (Novotel) in Chennai was truly memorable. We look forward to hosting you soon. Sincerely, Vineesh Kurup General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 308 beoordelingen 9.1/10 Locatie
  • 1.062 beoordelingen 8.7/10 Kamer
  • 3.608 beoordelingen 9.4/10 Service
  • 8 beoordelingen 8.1/10 Wifi
  • 532 beoordelingen 9.6/10 Sfeer
  • 514 beoordelingen 9.1/10 Netheid
  • 320 beoordelingen 8.5/10 Voorzieningen
  • 316 beoordelingen 8.3/10 Ontbijt

Mogelijk gemaakt door Trustyou

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.