Dear Monica, thank you very much for your wonderful review and for choosing Novotel Munich Airport for your family stay. We are delighted to hear that you enjoyed our clean and comfortable rooms, the breakfast, and the welcoming atmosphere of our hotel. It is especially rewarding to know that our reception team was able to assist you in Spanish and find nearby rooms for your family. We will be pleased to share your kind words with our colleague. Your positive feedback is a great motivation for our entire team, and we are thrilled to know that you would not hesitate to stay with us again when visiting Munich. We look forward to welcoming you and your family back very soon. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Airam, Thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are delighted to hear that you enjoyed your stay and especially appreciated our convenient location. It is wonderful to see that you were fully satisfied with your room, cleanliness, our team, Wi-Fi, and the overall experience. We truly appreciate your excellent rating and your recommendation. Your positive feedback is a great motivation for our entire team. We hope to have the pleasure of welcoming you back again in the future at Novotel Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. M. R., Thank you very much for your wonderful review and for sharing your experience at Novotel Munich Airport. We are truly delighted to hear that choosing our hotel was the right decision for you and your family. It is wonderful to know that you appreciated our facilities, the communication before your arrival, the preparation of your room, and the attention provided by our team. We are especially pleased that Víctor contributed to making your stay so enjoyable. Your kind words about his helpful and friendly service will be shared with him, as such recognition is a great motivation for our colleagues. Thank you also for your perfect rating and for your recommendation. We are very happy that we could provide you with a comfortable and welcoming experience. We sincerely hope to have the pleasure of welcoming you and your family back again in the future at Novotel Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. F. D., Thank you very much for taking the time to share your detailed feedback regarding your stay at Novotel Munich Airport. While we are pleased to hear that you appreciated the professionalism of our team and found the hotel comfortable and clean, I am truly sorry that several aspects of your experience did not meet your expectations. I sincerely apologize for the inconvenience you experienced upon arriving at Munich Airport. We understand how important clear transportation information is for an airport hotel, and we regret that our directions and public transport information were not easy to find. Your comments will be reviewed carefully so we can improve the information we provide before our guests arrive. We also appreciate your feedback regarding the limited lunch options. We understand that, due to our location, having a broader selection of food available during the day is especially important, and your remarks have been shared with our Food & Beverage team for consideration. Thank you once again for your constructive feedback. We truly value your comments, as they help us identify opportunities to improve our service. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable experience. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. S. G., Thank you very much for taking the time to share your excellent feedback about your stay at Novotel Munich Airport. We are delighted to hear that you particularly appreciated our location, cleanliness, and service, and that you enjoyed a perfect overall experience with us. We also thank you for your comment regarding the shuttle service. Your suggestion about the payment process is very valuable, and we will gladly share it with the responsible partners to review possible improvements. We truly appreciate your kind words and hope to welcome you back again soon. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. F., Thank you very much for your wonderful review and for awarding Novotel Munich Airport a perfect score. We are delighted to read that you had such an excellent stay and that you particularly appreciated the attentive service, the quality of our food and breakfast, as well as our convenient location close to Munich Airport. It is especially rewarding to know that you enjoyed not only your accommodation, but also your dinner, our bar, and the recognition you received as an ALL member. Creating a welcoming and comfortable experience for our loyal guests is something we truly value. We also greatly appreciate your positive feedback regarding our sustainability initiatives and the efforts we make to offer responsible and environmentally conscious hospitality. Your kind words are a wonderful motivation for our entire team, and we sincerely hope to have the pleasure of welcoming you back again soon. Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Viviana, Thank you very much for your wonderful feedback and for taking the time to share your detailed impressions of your stay at Novotel Munich Airport. We are delighted to hear that you especially appreciated our excellent location and the convenient connections from Munich city center as well as to the airport. It is also a pleasure to know that you enjoyed the comfort of your room, our well-stocked snack service, and the overall quality of our facilities. Your kind words regarding the excellent service and attentiveness of our team, especially during check-in, mean a great deal to us. We will be sure to share your compliments with the colleague involved. We truly appreciate your loyalty as an ALL member and are very happy that you felt well recognized during your stay. It would be our great pleasure to welcome you back again soon at Novotel Munich Airport. Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Liebe Frau C., herzlichen Dank für Ihre wunderbare Bewertung und dafür, dass Sie Ihre Eindrücke von Ihrem Aufenthalt im Novotel Munich Airport mit uns geteilt haben. Es freut uns sehr zu lesen, dass Sie sich in Ihrem Zimmer besonders wohlgefühlt haben und sowohl die Sauberkeit als auch die Ausstattung mit Kaffeemaschine und Kaffee so positiv hervorheben. Ebenso danken wir Ihnen für Ihr Lob zur allgemeinen Zimmerqualität. Auch Ihren hilfreichen Hinweis zur Busverbindung zum Flughafen nehmen wir dankend auf. Gerade zu Stoßzeiten kann es hier gelegentlich zu hoher Auslastung kommen – Ihre Empfehlung, entsprechend etwas mehr Zeit einzuplanen, ist daher sehr wertvoll für zukünftige Gäste. Wir würden uns sehr freuen, Sie bei Ihrer nächsten Reise erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Esther G., thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are very pleased to hear that you appreciated our convenient location, the cleanliness of your room, the friendly service from our team, and the good breakfast before your flight. It is always a pleasure to know that our guests start their journey in a comfortable and positive way. At the same time, we also value your overall ratings and your feedback across different areas, as this helps us continuously improve our guest experience. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. H. R., thank you very much for your detailed and thoughtful feedback regarding your stay at Novotel Munich Airport. We are delighted to hear that you enjoyed the quiet atmosphere of the hotel, the cleanliness of your room, and the friendliness of our team. It is also wonderful to know that the convenient public transport connections to the airport and train station contributed positively to your stay before your flight. Your kind mention of our reception colleague during check-in is especially appreciated and will gladly be shared with the team. At the same time, we sincerely thank you for your constructive remarks regarding the pillows and the shower water temperature. Feedback like yours is very valuable, as it helps us identify areas where we can further improve the comfort of our guests. We are very pleased that you overall had a comfortable stay with us and hope to welcome you again on a future visit to Munich. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. C., thank you very much for your fantastic review and for sharing your experience following your stay at Novotel München Airport. We are thrilled to know that you enjoyed our facilities, that you rated the hotel as "extraordinary," and that you found our burger fantastic. Comments like yours are a great motivation for our entire team, especially when we read that you highlighted the friendliness of our staff and that you wish to return. That is the best compliment we could receive! We also appreciate your recognition of the cleanliness, the room, and the check-out process, as well as your 10/10 recommendation. It is an honor to know that, even while traveling for business, you were able to fully enjoy your stay with us. We have taken note of your feedback regarding the breakfast, the WiFi, and the value for money. Your comments help us continue improving our services and offer an even more complete experience in the future. We also appreciate your loyalty as a Classic member of ALL – Accor Live Limitless. We look forward to welcoming you again very soon and continuing to exceed your expectations on your next visit to Munich. It will be a pleasure to have you with us again. Sincerely, Your Novotel Munich Airport Team

Dear Mrs. G. Q., thank you very much for sharing your detailed experience and for rating your stay at the Novotel München Airport with 90/100 points. We sincerely appreciate your time and feedback, which help us continue to improve. We are very pleased to hear that you felt comfortable in your room and that you highlighted aspects such as the spaciousness, the comfort of the bed and pillows, the good temperature, as well as the bathroom details, especially the conditioner and body lotion, and the powerful hairdryer. We also appreciate your positive comment on the cleanliness, which was rated with the highest score. At the same time, we sincerely regret the inconveniences you have described. We especially appreciate your observation about the bathtub: we completely understand that its height may be uncomfortable or even unsafe for some people. Your suggestion to ask at check-in whether a shower or bathtub is preferred is very valuable, and we will share it with our team for evaluation. We also apologize for the unpleasant situation you experienced with the emergency stairs. Being trapped is something that should not happen, and we fully understand your discomfort. You are absolutely right that the signage should be much clearer, explicitly indicating that these stairs are for emergencies only and do not provide access to other floors or the lobby. This matter will be reviewed as a top priority for safety reasons. Thank you also for your honesty regarding the price. We are aware that cost is an important factor, and your comment helps us reflect on how to continue offering a balanced value proposition. We are pleased to hear that you had a positive experience with our team, the check-out, the WLAN, the breakfast, the sustainability initiatives, and the recognition as an ALL Accor Classic member. Your trust and willingness to recommend us are very important to us. We look forward to the opportunity to welcome you back and to offer you an even more comfortable, safe, and fully enjoyable experience. Kind regards, Your Novotel München Airport Team

Estimado Carlos L., ¡Muchas gracias por su excelente valoración y sus amables palabras! Nos alegra mucho saber que disfrutó de nuestra ubicación, del servicio del equipo, de la limpieza de las habitaciones y del desayuno. Será un placer recibirle nuevamente en Novotel München Airport para otra estancia agradable. Atentamente, Novotel München Airport Team

Dear Mrs. G. Q., thank you very much for taking the time to share your experience with us and for your excellent overall rating. We are very glad to know that you enjoyed a comfortable and pleasant stay at our hotel. We especially appreciate your positive comments about the spaciousness, lighting, and air conditioning of the room, as well as the comfort of the bed and the shower. We are pleased that you also valued the variety of pillows, the breakfast service, and the attention of our team, to whom we will gladly pass on your kind words. We sincerely thank you for your suggestions for improvement. We regret the inconveniences with the bathroom plug and the gel dispenser in room 217. We have already informed our technical team to review it immediately. We also take note of your recommendation regarding the kettle and the variety of the minibar, and we will consider it in future improvements to our service. Regarding the recognition of your status as a Classic member of ALL – Accor Live Limitless, we regret that your reservation, having been made by your company, was not automatically recognized. We remind you that in cases of corporate bookings or through agencies, you can request the subsequent accreditation of points directly from your ALL online account or by contacting our team. It has been a pleasure having you with us, and we look forward to welcoming you again very soon on your next visit to Munich. Warm regards, Your Novotel München Airport team

Dear Mr. Q. R., thank you for taking the time to rate your stay at the Novotel Munich Airport so extensively. We greatly appreciate your openness and your honest feedback – both regarding your positive impressions and the criticism points you raise. We are very pleased that you found our hotel overall to be modern and well located and that you were satisfied with the service of our team, particularly at the reception. We also thank you for the good ratings regarding cleanliness, fitness area, and check-out. We take your detailed criticism of the breakfast very seriously. We sincerely regret that this part of your stay negatively impacted your overall experience. Our breakfast selection should actually meet the expectations of an international guest profile – it is therefore all the more regrettable that this was not the case during your visit. We explicitly apologize if the products offered were not fresh or not sufficiently available. We have already forwarded your comments regarding the juice and coffee machines, as well as the presentation of the buffet internally to make the necessary improvements. Your feedback on the sustainability initiative regarding food is also an important impetus for us to further develop our offerings and our communication on this issue. Please be assured that your feedback will not go unnoticed – we are continually working to improve our service. We would be very pleased to convince you during a future stay that we can do better – especially at breakfast. Best regards, Your team at Novotel Munich Airport

Estimada María P., Muchas gracias por compartir su experiencia tan positiva con nosotros. Nos alegra mucho saber que disfrutó de la comodidad de la habitación, la limpieza, y la atención de nuestro equipo. También estamos contentos de que el servicio de autobús al aeropuerto y a la ciudad, así como los servicios de bar y desayuno, hayan cumplido con sus expectativas. Será un placer darle la bienvenida nuevamente en cualquiera de nuestros hoteles de la cadena Accor. ¡Gracias de nuevo por sus amables palabras y hasta pronto! Atentamente, El equipo de Novotel Múnich Aeropuerto

Estimado Sr. S., Muchas gracias por su maravillosa reseña y por compartir su experiencia con nosotros. Nos alegra mucho saber que disfrutó de la rápida conexión con el aeropuerto, de nuestro hotel moderno y acogedor, y del desayuno estupendo. Sus amables palabras son una gran motivación para todo nuestro equipo. Esperamos darle la bienvenida nuevamente muy pronto en Novotel Múnich Airport. Un cordial saludo, El equipo de Novotel Múnich Airport

Estimada Sra. C., muchas gracias por sus comentarios y por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos saber que el precio del estacionamiento no cumplió con sus expectativas. Entendemos que las tarifas de estacionamiento juegan un papel importante en la elección del hotel, y revisaremos internamente sus comentarios sobre los costos de estacionamiento y el acceso. Nuestras tarifas de estacionamiento se basan en la proximidad al aeropuerto y los costos asociados, pero sabemos que esto puede ser una carga adicional para algunos huéspedes. Nos tomamos muy en serio sus comentarios y los incorporaremos a futuras consideraciones. Lamentamos que este punto haya afectado a su estancia y esperamos que en una futura visita tengamos la oportunidad de convencerle de otros aspectos de nuestro hotel. Saludos Su equipo en el Novotel Munich Airport

Estimada Alejandra, Agradecemos sinceramente sus amables comentarios sobre nuestra ubicación, habitaciones y desayuno. Nos complace saber que disfrutó de su estancia y esperamos darle la bienvenida nuevamente en su próximo viaje. Atentamente, Novotel Muenchen Airport