ibis Lagos Airport 3 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 264

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Murtala Mohamed Intl, Airport Road, AJAO ESTATE, 234 LAGOS, Nigeria

Opis

O hotelu

  • Proximity to the local and international airport

  • International Brand

  • Perfect for business and leisure

  • Meeting Facilities

  • Free WiFi

Nasze pokoje

Pokój

Standard Room with 1 double bed

  • 2 os. maks.
  • 8 m² / 86 sq ft
  • Pościel 188 x Łóżko queen-size
  • Widoki: Od strony basenu lub Od strony miasta

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Lokalizacja hotelu

ibis Lagos Airport

Murtala Mohamed Intl, Airport Road, AJAO ESTATE
234 LAGOS
Nigeria

Pozycja GPS:6.549444, 3.333889

Telefon
Faks +234 816 303 9710

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

OOPEN PASTA & GRILL

Zdjęcie nieumowne

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 264

Ocena TripAdvisor  3.0/5  Liczba opinii: 479

Improved for excellence

Ocena na stronie TripAdvisor 4.0/5

Francis R Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Facilities are cleaner and improved and above all excellent courtesy by management. I enjoyed the welcome bouquet of food and drink.

Dear Mr Francis R, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Awesome staff, Great food

Ocena na stronie TripAdvisor 4.0/5

Gbenga I Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The location is great, very close to the airport, the staff from the security to the front seat are very professional and friendly and the food, breakfast and buffet is simply amazing. Great choices too.

Dear Mr Gbenga, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent Stay

Ocena na stronie TripAdvisor 5.0/5

MrEl21 Rodziny - Opinia zatwierdzona w TripAdvisor

My stay at the hotel was excellent. The staff were great, the breakfast buffet was fantastic. Improvements could be made in the washrooms, but overall it was great stay

Dear Sir, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Excellent

Ocena na stronie TripAdvisor 5.0/5

olanrewaju92 Rodziny - Opinia zatwierdzona w TripAdvisor

We had a nice time with my family and it wasn’t our first time we have been using it for years and never regretted it.Their hospitality is good and great sense of humor from their staff is what keeps me using Ibis

Dear Mr Olanrewaju, Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Poor poor poor service

Ocena na stronie TripAdvisor 1.0/5

Amenamen Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel staff are not well trained in particular Efe, Joy and Nancy on the front desk. After many attempts back and forth to contact the hotel to book a shuttle pick up from the airport with the names above telling me (very rudely and nonchalantly the hotel did not offer a shuttle service which is false since this service is clearly stated and advertised on the hotel’s websites and all booking platforms) I eventually got through to the front desk manager Mary, who told me the shuttle was booked BUT, I was still NOT PICKED UP AT THE AIRPORT! My flight was a late arrival and I specifically requested and booked the shuttle pick up for safety and security reasons only to still be left stranded by this hotel on my arrival at the airport. On getting to the hotel several hours later after struggling to find an alternative pick service at that very late arrival hour rather being apologetic and offering basic customer service for the complete shambles the hotel had left me in, Joy specifically was still extremely rude and nonchalant and still arguing with me that the hotel does not have a shuttle service!!! This really is not acceptable, your staff needs to be either trained on the services your hotel offers and generally on good customer service etiquette or these services (including the airport shuttle) needs to be removed from hotel descriptions and websites. Leaving your guests stranded and being unapologetic about it is simply not acceptable!!!

Dear Amenamen, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Airport Hotel. We sincerely apologize for the inconvenience and distress you experienced due to the issues with the shuttle service and the interactions with our front desk staff. We deeply regret that you were not picked up from the airport despite your booking and that you were provided with incorrect information about our shuttle service. This is certainly not the level of service we aim to provide and we understand how frustrating and concerning this situation must have been, especially given the late hour of your arrival. Please be assured that we take your comments very seriously. We are currently investigating why our team members, Efe, Joy, and Nancy, were unaware of the shuttle service and why their interactions with you were not up to our standards of courtesy and professionalism. We will be conducting additional training sessions to ensure all staff members are fully informed about the services we offer and are equipped to handle guest inquiries with the utmost respect and efficiency. In the meantime, we would like to extend our sincerest apologies for the poor experience you had and for any stress or inconvenience this may have caused. Your feedback is invaluable in helping us improve our services and we are committed to making the necessary changes to prevent such occurrences in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Ibis Lagos Airport Management

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 182 Liczba opinii 9.6/10 Lokalizacja
  • 346 Liczba opinii 2.7/10 Pokój
  • 335 Liczba opinii 7.3/10 Obsługa
  • 30 Liczba opinii 1.7/10 Internet
  • 153 Liczba opinii 2/10 Czystość
  • 110 Liczba opinii 3.3/10 Komfort
  • 108 Liczba opinii 2.4/10 Udogodnienia
  • 105 Liczba opinii 8.7/10 Śniadanie

Zarządzane przez Trustyou

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