ibis Lagos Airport 3 étoiles

Cher Monsieur Joseph, Merci d'avoir pris le temps de partager vos commentaires. Nous tenons à nous excuser sincèrement pour la gêne occasionnée et la déception que vous avez rencontrées lors de votre séjour à l'Ibis Lagos Airport. Vos préoccupations concernant le service, l'état de la chambre et le délai de réception d'une serviette ne reflètent certainement pas les normes que nous nous efforçons de maintenir. Veuillez noter que nous avons pris vos commentaires au sérieux et que nous les avons traités avec notre équipe. Nous révisons nos processus pour garantir que de tels retards et interruptions de service ne se reproduisent plus à l'avenir. Nous regrettons également profondément les difficultés que vous avez rencontrées pour recevoir votre facture par e-mail et nous veillerons à ce que ce processus soit simplifié pour les futurs clients. Nous apprécions vos commentaires car ils nous aident à nous améliorer et nous serions reconnaissants de pouvoir vous accueillir à nouveau pour une bien meilleure expérience. Merci encore pour votre avis honnête. Cordialement, Gestion de l'aéroport de l'Ibis Lagos.

Dear Prof K., Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr Erik, Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed the warm welcome, the attention to detail in your room and the service provided by our team. It means a lot to us that you had such a positive experience overall. However, we are sincerely sorry about the missed wake-up call. We fully understand how crucial this was especially with an early flight to catch. Please accept my deepest apologies for the inconvenience this caused you. While I’m relieved that it didn’t result in a missed flight, we recognize that this lapse in service is unacceptable. We are currently reviewing our procedures to ensure that such an oversight doesn’t happen again. Your feedback is invaluable in helping us improve, and we are committed to delivering a flawless experience during your next stay. Thank you once again for your understanding and we hope we will have the opportunity to welcome you back soon. We would love the chance to provide you with the flawless stay that you deserve. Warm regards, Ibis Lagos Airport Management

Dear Prof E., Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr Robert, Thank you for sharing your feedback with us. We are truly sorry to hear that the condition of the shower did not meet your expectations. We understand how important a refreshing shower is after a long trip and it’s disappointing to know we fell short in this area. Please note that we take such matters seriously. We already informed our maintenance team to address the mold and clogged shower head to ensure that this does not happen again. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable experience on your next visit. If there is anything else we can do to make your stay more comfortable, please let us know. Best regards, Ibis Lagos Airport Management