ibis Lagos Airport 3 étoiles

Dear Mr M., Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr F., Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr F., Thank you for staying with us at Ibis Lagos Airport Hotel and for taking the time to share your honest feedback. We are truly sorry to hear that your experience fell far below your expectations and the standards you rightly associate with the Ibis brand. Please accept our sincere apologies for the issues you encountered — from the room condition, moldy smell, and non-functional window, to the state of the bathroom and the limited buffet selection. This is certainly not the experience we aim to provide, and your feedback has been shared with our management and operational teams for urgent action. We understand how disappointing this must have been and we regret not making you feel properly welcomed. Please be assured that we are taking steps to improve both our facility standards and the quality of service delivery to ensure this does not happen again. We would greatly appreciate the opportunity to restore your confidence in us. Thank you once again for your feedback — it helps us improve. Warm regards, Ibis Lagos Airport.

Dear Ms Juliet, Thank you for choosing Ibis Lagos Airport for your stay. We deeply regret the inconvenience caused by the issue with your reservation being assigned to another customer. This does not reflect the level of service we aim to provide and we sincerely apologize for the mix-up. Our team is currently investigating what went wrong to ensure such an error does not occur again. In the meantime, I would like to personally ensure that your stay is as comfortable and enjoyable as possible. If there is anything we can do to make up for this inconvenience, please do not hesitate to let me know. Your feedback is extremely valuable to us, and we appreciate your understanding as we work to improve. We hope you enjoy the rest of your stay and that you give us another opportunity to provide the exceptional service you deserve in the future. Kind regards, Ibis Lagos Airport Maagement

Cher Monsieur Joseph, Merci d'avoir pris le temps de partager vos commentaires. Nous tenons à nous excuser sincèrement pour la gêne occasionnée et la déception que vous avez rencontrées lors de votre séjour à l'Ibis Lagos Airport. Vos préoccupations concernant le service, l'état de la chambre et le délai de réception d'une serviette ne reflètent certainement pas les normes que nous nous efforçons de maintenir. Veuillez noter que nous avons pris vos commentaires au sérieux et que nous les avons traités avec notre équipe. Nous révisons nos processus pour garantir que de tels retards et interruptions de service ne se reproduisent plus à l'avenir. Nous regrettons également profondément les difficultés que vous avez rencontrées pour recevoir votre facture par e-mail et nous veillerons à ce que ce processus soit simplifié pour les futurs clients. Nous apprécions vos commentaires car ils nous aident à nous améliorer et nous serions reconnaissants de pouvoir vous accueillir à nouveau pour une bien meilleure expérience. Merci encore pour votre avis honnête. Cordialement, Gestion de l'aéroport de l'Ibis Lagos.