ibis Lagos Airport 3 étoiles

Dear Ms Juliet, Thank you for choosing Ibis Lagos Airport for your stay. We deeply regret the inconvenience caused by the issue with your reservation being assigned to another customer. This does not reflect the level of service we aim to provide and we sincerely apologize for the mix-up. Our team is currently investigating what went wrong to ensure such an error does not occur again. In the meantime, I would like to personally ensure that your stay is as comfortable and enjoyable as possible. If there is anything we can do to make up for this inconvenience, please do not hesitate to let me know. Your feedback is extremely valuable to us, and we appreciate your understanding as we work to improve. We hope you enjoy the rest of your stay and that you give us another opportunity to provide the exceptional service you deserve in the future. Kind regards, Ibis Lagos Airport Maagement

Cher Monsieur Joseph, Merci d'avoir pris le temps de partager vos commentaires. Nous tenons à nous excuser sincèrement pour la gêne occasionnée et la déception que vous avez rencontrées lors de votre séjour à l'Ibis Lagos Airport. Vos préoccupations concernant le service, l'état de la chambre et le délai de réception d'une serviette ne reflètent certainement pas les normes que nous nous efforçons de maintenir. Veuillez noter que nous avons pris vos commentaires au sérieux et que nous les avons traités avec notre équipe. Nous révisons nos processus pour garantir que de tels retards et interruptions de service ne se reproduisent plus à l'avenir. Nous regrettons également profondément les difficultés que vous avez rencontrées pour recevoir votre facture par e-mail et nous veillerons à ce que ce processus soit simplifié pour les futurs clients. Nous apprécions vos commentaires car ils nous aident à nous améliorer et nous serions reconnaissants de pouvoir vous accueillir à nouveau pour une bien meilleure expérience. Merci encore pour votre avis honnête. Cordialement, Gestion de l'aéroport de l'Ibis Lagos.

Dear Prof K., Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management

Dear Mr Erik, Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed the warm welcome, the attention to detail in your room and the service provided by our team. It means a lot to us that you had such a positive experience overall. However, we are sincerely sorry about the missed wake-up call. We fully understand how crucial this was especially with an early flight to catch. Please accept my deepest apologies for the inconvenience this caused you. While I’m relieved that it didn’t result in a missed flight, we recognize that this lapse in service is unacceptable. We are currently reviewing our procedures to ensure that such an oversight doesn’t happen again. Your feedback is invaluable in helping us improve, and we are committed to delivering a flawless experience during your next stay. Thank you once again for your understanding and we hope we will have the opportunity to welcome you back soon. We would love the chance to provide you with the flawless stay that you deserve. Warm regards, Ibis Lagos Airport Management

Dear Prof E., Thank you for your positive review of our Hotel! We appreciate your feedback. We hope to have the pleasure of welcoming you back to Ibis Lagos Airport in the future. Please don't hesitate to reach out if you have any questions or need assistance with your next stay. Yours Sincerely, Ibis Lagos Airport Management