SO Sofitel Mauritius 5 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 873 comentários

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melhor preço
SO Sofitel Mauritius - Image 1
SO Sofitel Mauritius - Image 2
SO Sofitel Mauritius - Image 3
SO Sofitel Mauritius - Image 4
Royal Road, Beau Champs, 61008 Bel Ombre, Maurício

Descrição

Extras do hotel

  • Um santuário calmo num paraíso inalterado

  • Suites sumptuosas e villas elegantes

  • Descubra tranquilidade no nosso sublime spa

  • Satisfaça o seu paladar com a nossa experiência gastronómica local

  • Vivencie a generosidade e a "art de recevoir" mauriciana

As nossas opções de alojamento

Reservar este hotel
Quarto 1

Localização do hotel

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Maurício

GPS:-20.509883, 57.435022

Telefone
Fax +230 615 1049

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  873 comentários

Nota clientes Avis 5.0/5

Marcelo C. Casais - Comentários confirmados de ALL

Dear Valued Guest, Thank you for your kind words. We are delighted to hear that you enjoyed a relaxing time, and that our attentive and cheerful team made your experience even more enjoyable. We look forward to welcoming you back for more wonderful days in the future. Sincerely, Sofitel SO Mauritius Team

Nota clientes Avis 0.5/5

Patricia C. Famílias - Comentários confirmados de ALL

Nota clientes Avis 0.5/5

Marisa M. Famílias - Comentários confirmados de ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We are deeply concerned by the experience you describe and sincerely regret the distress it caused you and your family. The issues you raise regarding cleanliness, the presence of pests, service quality, and the overall condition of the hotel are extremely serious and do not reflect the standards we strive to uphold. Please accept our sincerest apologies, particularly for the impact this had on your daughter and for the fact that it led to your early departure. Your comments have been escalated immediately to senior management and the relevant operational teams. A thorough review is currently being conducted, with particular attention to hygiene protocols, pest control, and service management, as guest safety and comfort are absolute priorities. We fully understand your disappointment and frustration, especially in light of the prices charged and your legitimate expectations. While this does not undo your experience, please know that your feedback is being taken with the utmost seriousness and will contribute to necessary corrective actions. Thank you for bringing these matters to our attention. We regret that your stay fell so far short of expectations. Sincerely, Sofitel SO Mauritius Team

Nota clientes Avis 1.5/5

Rodrigo C. D. S. Amigos - Comentários confirmados de ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly regarding the room features, maintenance, dining options, and service at the beach and pool areas. This is certainly not the experience we aim to provide. Your comments have been shared with our management team, as they are important in helping us identify areas that require improvement. We appreciate your honesty and regret that we were unable to deliver a stay that reflected the value you expected. Sincerely, Sofitel SO Mauritius Team

Ótima localização

Nota clientes Avis 2.5/5

Victor S. Famílias - Comentários confirmados de ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience caused by the air conditioning issue in Villa 101. Our manager met with you during your stay and identified that the leakage was a technical issue due to condensation, which occurred because the terrace door was left open. We appreciate your understanding as we work to prevent such occurrences in the future. Regarding the heated pool, as a proud member of Green Globe certification, we are committed to sustainability and energy conservation. During the summer season, we do not heat our pool as part of this pledge, allowing the sun\'s natural warmth to create an ideal temperature for swimming. This approach helps us reduce our environmental impact while still providing a comfortable experience for our guests. We value your feedback and hope to have the opportunity to welcome you back for an improved stay in the future. Best regards, The So/ Sofitel Team

Outros utilizadores da Web classificam o nosso hotel

  • 266 comentários 8.6/10 Localização
  • 480 comentários 6.1/10 Quarto
  • 763 comentários 7.1/10 Serviço
  • 20 comentários 0/10 Internet
  • 402 comentários 6.1/10 Comida
  • 250 comentários 7.2/10 Atmosfera
  • 246 comentários 6.5/10 Comodidades
  • 147 comentários 4.6/10 Limpeza

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