소 소피텔 모리셔스 5성

고객 평점 (ALL 평가) 4.4/5 838 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
소 소피텔 모리셔스 - Image 1
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Royal Road, Beau Champs, 61008 벨 옴브레, 모리셔스

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호텔 추가 정보

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호텔 위치

소 소피텔 모리셔스

Royal Road, Beau Champs
61008 벨 옴브레
모리셔스

GPS:-20.509883, 57.435022

전화
팩스 +230 615 1049

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  838 리뷰

TripAdvisor 평가  4.5/5  3,837 리뷰

2024으뜸 시설

My time in Mauritius

트립어드바이저 평점 5.0/5

Kelvin G TripAdvisor 인증 리뷰

Best service, beautiful place and very friendly for all culture. They gave me a late check out, took care of me and my family. I certainly be back next year. The food is perfect, I enjoyed the catch of the day, so delicious and perfect. The rooms is extremely cleans and looks very beautiful

Family Stay

트립어드바이저 평점 5.0/5

Nedisht D TripAdvisor 인증 리뷰

Excellent Food, Great Service from Raj. Overoll Insfracture Great and Good Food and large variety. Go See Raj, Best service provided. Boat house has a lot of activitie. The Seafood waa great specially the Fish Rooms were in very Good condition and you get also a private swiming pool. Spa infrastructure was great and Sauna and Hamam

Family stay at So Sofitel

트립어드바이저 평점 5.0/5

kowshi c TripAdvisor 인증 리뷰

This is my third stay there.Had a wonderful stay with family. All the staffs were nice. Love the structure and design of the room and spa. Kids loved Priya at the kids club. Mr Raj was always really nice to us. There was a lady at the egg station, she was nice. Food was amazing. Amazing sea view at the pool Everybody enjoyed their stay at So Sofitel. Thank you So Sofitel Kowshiki BH

Poor service but great location.

트립어드바이저 평점 2.0/5

Karun T TripAdvisor 인증 리뷰

Great location but very poor service. We stayed there for 10 nights, our bedding was never changed! We stripped the bed twice but they just used the dirty sheets and remade it. Rooms were cleaned between 4-6pm, no teas, towels or water was replaced we had to ask every time. After 4 days stay they gave us 4 additional teabags. In the end we just bought some water & tea from shops. The service was really poor at breakfast, bar & restaurants. Only one person was excellent, Marie Michelle, she worked at the egg station during breakfast time but ran the whole area. They should use her to train the staff team. Most of them just said they were overworked, even when we were the only people in the bar we had to go and ask for drinks & food. We were not told about the free daily boat ride or 30 mins free use of hamam for guests. The shower area was a bit mouldy & dated but our villa was huge. In the end we just gave up on the hotel and ate out. Location is perfect with sting rays coming right up to the beach. Beach is really stunning with good swimming pool.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at So Sofitel. We appreciate your comments, as they provide us with valuable insights into our guests' experiences. I’m glad to hear that you enjoyed our stunning location and the beautiful beach, as well as the spaciousness of your villa. However, I am truly sorry to learn about the issues you faced during your stay, particularly regarding service and housekeeping. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience you experienced. It is concerning to hear that your bedding was not changed during your stay and that essential items like tea, towels, and water were not replenished without request. I will ensure that this feedback is addressed with our housekeeping team to reinforce our standards for cleanliness and guest service. I appreciate your recognition of Marie Michelle's exceptional service at the egg station during breakfast. We will certainly consider your suggestion to utilize her skills in training our staff to enhance overall service quality. Regarding the lack of communication about our complimentary amenities, such as the daily boat ride and free use of the hamam, I apologize for any oversight in informing you about these offerings. We strive to ensure that all guests are aware of the services available to them. Your comments about the shower area have also been noted, and we will look into addressing any maintenance issues to improve our facilities. Thank you once again for your feedback. We take all guest comments seriously as we work towards enhancing our services and ensuring a better experience for future guests. Warm regards, So/ Sofitel Team

Poor customer service n food concerns

트립어드바이저 평점 2.0/5

M M TripAdvisor 인증 리뷰

Bedding & room & bathroom nice n clean comfy but buffet not great customer service very poor for such an expensive place. My son had gastro after our first meal there so I'm guessing food hygiene and preservation is questionable. I wouldn't go again

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at So Sofitel. We genuinely appreciate all guest comments, as they help us to improve our services and offerings. I am pleased to hear that you found the bedding, room, and bathroom comfortable and clean. However, I am truly sorry to learn about your experience with our buffet and the concerns you raised regarding customer service. This is certainly not the standard we strive to uphold. We take food hygiene and safety very seriously, and I want to assure you that we adhere to strict protocols to ensure the highest standards in food preparation and preservation. I regret that your son experienced discomfort after dining with us, and I hope he is feeling better now. If you could provide us with more details about your experience, it would greatly assist us in addressing this matter with our culinary team. Regarding customer service, I apologize if our team did not meet your expectations. We are committed to providing exceptional service to all our guests, and I will be sure to share your feedback with our management team for further training and improvement. Thank you once again for your feedback. We take all comments seriously as we strive to enhance our guest experience. Warm regards, So/ Sofitel Team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 289 리뷰 8.8/10 위치
  • 425 리뷰 7/10 객실
  • 775 리뷰 8.6/10 서비스
  • 12 리뷰 5.3/10 인터넷 가격
  • 130 리뷰 4.8/10 청결도
  • 94 리뷰 7.7/10 웰니스 센터
  • 77 리뷰 7.4/10 조식
  • 76 리뷰 5.1/10 가격 대비 가치

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주변에 있는 다른 시설

소피텔 모리셔스 임페리얼 리조트 앤 스파 5성

고객 평점 (ALL 평가) 4.6/5 (1962 리뷰)

거리 23.12 km

호텔 보기
벨 옴브레 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.