Sofitel Mauritius L'Impérial Resort & Spa 5성

고객 평점 (ALL 평가) 4.5/5 1,554 리뷰

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Wolmar, 90517 FLIC EN FLAC, 모리셔스

호텔설명

호텔 추가 정보

  • 아름다운 일몰을 감상할 수 있는 유명한 서부 해안가의 비치프론트 리조트

  • 다양한 뷰티, 웰빙, 스파 트리트먼트를 제공하는 수상 경력의 스파

  • 전용 수영장이 구비된 만 4~12세 어린이용 키즈 클럽

  • 리조트 전역에서 무료 WIFI 무선 인터넷 이용 가능

  • 인근에서 4륜 바이크, 골프 등 다양한 야외 활동 가능

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호텔 위치

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
모리셔스

GPS:-20.31175, 57.36775

전화
팩스 +230 453 8320

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,554 리뷰

TripAdvisor 평가  4.5/5  4,456 리뷰

2025으뜸 시설

Outstanding hotel and staff

트립어드바이저 평점 5.0/5

Linda B TripAdvisor 인증 리뷰

A truly five star hotel. All staff are outstanding and do everything to ensure a perfect stay. Relchalata in breakfast is so very kind and wants guests to be happy. She makes excellent omelettes too.

Dear Madam, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team — especially Rekha — helped make it memorable. We truly appreciate your kind words and hope to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Very dissapointing resort

트립어드바이저 평점 2.0/5

Sameer P TripAdvisor 인증 리뷰

The only positive element of my stay was the politeness of the hotel staff. Unfortunately, that courtesy did nothing to compensate for an experience that fell shockingly short of even basic 5-star standards. 1. Zero assistance on arrival. My wife and I reached the hotel around 8:30 pm. There was no one at the entrance. I had to walk nearly 30 metres to the lobby to request help while my wife stood outside alone for more than five minutes before anyone bothered to assist. 2. Reception had no clue about my reservation. Both the receptionist and another lobby staff member appeared completely confused when I gave them my name. They behaved as though my reservation did not exist until I showed them my confirmed booking on the ALL Accor App. 3. Pointless paperwork despite online check-in. I had already checked in online, and all my details were available through the Accor system. I was still asked to fill out forms manually. Only after I insisted did they agree that a signature was sufficient—exactly what should have happened in the first place. 4. Incorrect and dismissive handling of reward points. When I requested to settle my stay using my Reward Points, I was told—incorrectly and rather rudely—that I should have made the booking “accordingly.” As a long-time Accor Gold member, I have never faced such an obstacle anywhere in the world. Only after wasting over 10 minutes did the hotel “agree” to apply my points. 5. Unacceptable 20-minute check-in. After a long international flight and a long taxi ride, being subjected to a 20+ minute check-in—after having completed online check-in—is simply unacceptable. 6. No welcome drink. Room upgrades are subject to availability, but a welcome drink for Gold members is standard. It was not offered. 7. No dining options. We were told only the main restaurant was open and that the choice was either the buffet or room service. A resort of this category should never restrict guests to a buffet when they want something light or à la carte. 8. Forced buffet again the next day. On Sunday, again, the only option was the buffet. A purported 5-star resort unable to offer even a single à la carte dining option is astonishing. 9. Late check-out request ignored. I requested a late check-out at the time of check-in and asked them to note it in the system. I was told to check again on my departure day. On the morning of departure, I was simply told it was “not possible” and that I must leave at the standard time. No effort, no courtesy, no flexibility. In summary: For a resort charging nearly €500 per night, the service, competence, and overall experience were far below even basic expectations. This stay was deeply disappointing and nowhere near the standard promised by a 5-star Accor property.

Dear Sir, Thank you for taking the time to provide your feedback following your stay at Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your kind words about our staff’s politeness, however, we are truly sorry to learn that several aspects of your experience did not meet your expectations. We investigated thoroughly your assumptions and would like to apologize for the lack of assistance upon your arrival and the confusion regarding your reservation. We understand how frustrating the check-in process must have been, particularly after a long journey. We shall ensure that your comments regarding the online check-in experience and the handling of reward points are addressed with our team. As evidenced by camera footage and records, welcome drinks were duly served. Regarding the late check-out request which is upon availability, we understand your disappointment but since hotel was fully booked, we regretfully had to decline your request Your feedback is invaluable, and it will be used to enhance our services moving forward. Best Regards, Paulette TANG Personal Assistant to General Manager

Nice stay in paradise

트립어드바이저 평점 5.0/5

acts_in_focus TripAdvisor 인증 리뷰

We stayed in one Magnifique room for one week and we would like to emphasize the key parts of the hotel: We loved the room, the balcony and the cleanliness, and despite being in the closest building to the reception we weren't bothered by any noise during the night. We loved both pools, especially the jacuzzi in the adults only pool and the depth of the main pool. I felt like the hotel always had enough of everything: food, tables at the main restaurant, sunbeds at both pools and the beach, areas to unwind. It is rare to see a hotel that has enough space for everyone and we loved this aspect. The entire staff and crew were very helpful and smiled all the time and we had a great check-in/check-out process. The food was always very tasty. My only suggestion would be to cover the bacon and the potatoes at breakfast. Those two foods are the only left uncovered right by the egg station and I avoided getting them because everyone would talk loudly right above them raising some concerns in terms of health. All the dinners were very tasty, with great food quality. The sea was wonderful for swimming at high tide. However, I would have appreciated having access to a daily high and low tide timetable. I'm not sure if it was available and I just missed it. Thank you for the birthday cake! We would return!

Dear Guests, Our sincere thanks for your wonderful feedback. We are delighted to hear that you enjoyed your stay at the Sofitel Mauritius L'Imperial. It is especially rewarding to know that you always found enough space, sunbeds, and variety at the restaurant. Your kind words about our team are truly appreciated. We appreciate your helpful suggestions regarding breakfast and the tide timetable — we will share them with the relevant teams. It will be our pleasure to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Very Expensive

트립어드바이저 평점 4.0/5

RajeevSarma TripAdvisor 인증 리뷰

Stayed here for 3 nights on business trip with colleagues. It’s too far from airport. Property, rooms and amenities, gardens, facilities are very good. Sea view from the room’s balcony is great. Some of the factors for rating 4 out of 5 are - only one water bottle is given for entire stay (we were asked to fill water from dispensing unit or buy), food is very costly, check-in/out process took lot of time, didn’t allow late check-out, and last one is they arranged airport on our request but they asked us to pay driver directly instead of charging to the room (we had to struggle to pay as we had only dollars). However, sunset experience on beach is great…

Dear Sir, Thank you very much for sharing your detailed feedback following your recent stay with us. We’re delighted to know you enjoyed the property, gardens, and the beautiful sea view from your room. We’re truly sorry for the inconveniences you experienced regarding water provision, pricing, and check-in/check-out procedures. Your comments are invaluable and have been shared with the respective teams to help us improve these aspects. We hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable experience. Kind regards, Paulette Tang PA to General Manager

Superbly rejuvenated rooms

트립어드바이저 평점 5.0/5

PatrickS26 TripAdvisor 인증 리뷰

We stayed at here regularly over the last decade and always delighted with the friendly service and superb food. Look out for Chef Raj’s Indian dishes. Had a delightful roast beef with herbs and pepper sauce prepared by Chef Thomas. Reception staff with Vikash and Yash always available with every help we needed. Waiting for the renovation of the spa to be completed. Still the staff provides one of the best service at the spa. Going back for this weekend after a short stay earlier this week. Looking forward to the dishes for the Mauritian theme night.

Dear Mr Patrick, What a pleasure to read your kind words — thank you so much for your continued loyalty over the years and for taking the time to share such thoughtful feedback. We’re truly delighted that you enjoyed our newly renovated rooms, the warm service from our Front Office Team and the culinary delights of our Chefs. Your encouraging words mean a lot to all of us. We can’t wait to welcome you back with your family to an even more relaxing experience soon again. With our warmest regards and gratitude, Paulette Tang PA to General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 412 리뷰 8.8/10 위치
  • 738 리뷰 7.4/10 객실
  • 1,156 리뷰 8.4/10 서비스
  • 12 리뷰 5/10 인터넷 가격
  • 392 리뷰 7.4/10 분위기
  • 256 리뷰 5.4/10 청결도
  • 164 리뷰 8.1/10 조식
  • 71 리뷰 6.9/10 음료

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주변에 있는 다른 시설

SO Sofitel Mauritius 5성

고객 평점 (ALL 평가) 4.2/5 (788 리뷰)

거리 23.146 km

호텔 보기

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.