Sofitel Mauritius L'Impérial Resort & Spa 5성

고객 평점 (ALL 평가) 4.5/5 1,560 리뷰

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Wolmar, 90517 FLIC EN FLAC, 모리셔스

호텔설명

호텔 추가 정보

  • 아름다운 일몰을 감상할 수 있는 유명한 서부 해안가의 비치프론트 리조트

  • 다양한 뷰티, 웰빙, 스파 트리트먼트를 제공하는 수상 경력의 스파

  • 전용 수영장이 구비된 만 4~12세 어린이용 키즈 클럽

  • 리조트 전역에서 무료 WIFI 무선 인터넷 이용 가능

  • 인근에서 4륜 바이크, 골프 등 다양한 야외 활동 가능

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호텔 위치

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
모리셔스

GPS:-20.31175, 57.36775

전화
팩스 +230 453 8320

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,560 리뷰

TripAdvisor 평가  4.5/5  4,463 리뷰

2025으뜸 시설

Bad experience

트립어드바이저 평점 2.0/5

Shayna D TripAdvisor 인증 리뷰

I guess I got the worst room in the whole hotel. On arrival I waited for someone from the hotel come take our luggage, after 10 minutes of wait I carried all my luggages as well as those of my son inside. Now the hotel room, no toiletries. I had to ask for soap, slippers. They clean the room at 3, towels were removed but not replaced. I asked for towels they said someone will deliver, but it never came. No more tea or coffee on the second day, On second night I wanted to watch a movie on the TV, to my surprise TV not working 😢.

Dear Valued Guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet expectations and for the inconveniences you encountered, from the arrival to the room service issues. This is not the level of service we strive to provide, and your feedback has been shared with the team for immediate improvement. Please accept our apologies for the mishaps. Kindest regards Paulette Tang PA to General Manager

Exceptional service that made our family feel at home

트립어드바이저 평점 5.0/5

Ayman K TripAdvisor 인증 리뷰

We recently stayed at Sofitel Mauritius L’Impérial Resort & Spa and had a truly wonderful experience from start to finish. The resort itself is beautiful, well maintained, and perfectly located, but what really made our stay exceptional was the people. A very special thank you to Vanish from Guest Services, professional, warm, and genuinely helpful. Nothing was ever too much trouble, and his support made our stay seamless and stress-free. We also want to extend a huge thank you to Veen and the poolside service team. They went above and beyond, especially with our children. Vin was incredibly thoughtful. The level of care made a big difference for our family and allowed us to truly relax. The poolside service was excellent, attentive without being intrusive, and consistently friendly. The team made our children feel welcome and looked after, which says a lot. Overall, this was a 5-star experience in every sense. We left feeling genuinely looked after and would absolutely return. Highly recommended for families and anyone who values great service.

Dear Valued Guest, Thank you very much for taking the time to share such a kind and detailed review. We are truly delighted to know that you had a wonderful stay with us. Your special mentions of Vanish, Veen and the poolside service team will be shared with them—they will be thrilled to know they made such a positive impact on your family’s experience. It was a pleasure to have you as our guests, and we sincerely hope to welcome you and your family back to Sofitel Mauritius L’Impérial Resort & Spa in the near future. We take this opportunity to wish you all the very best for a wonderful 2026! Warm regards Paulette Tang PA to General Manager

A tropical paradise

트립어드바이저 평점 5.0/5

Plane_Talking_Travel TripAdvisor 인증 리뷰

We got off to a poor start with some items in the room not working and some advertised features not there. We had to make several phone calls to reception and at one point had four members of staff in the room fixing and sorting things out…. the last thing we wanted after a very long travel day. However, after a good nights sleep and things fixed and in place, we ended up absolutely loving this place. The room had recently been refreshed and was bright, clean and spacious. The bed was super comfy and the bedding soft and luxurious. Excellent shower and separate bath with high-end toiletries. The various housekeeping staff were lovely, especially the guy who restocked the teas and coffees. You’re given a couple of reusable water bottles to start with then you top them up using the filtered water stations dotted around the resort. An excellent feature. The tropical beach and lush grounds are well looked after by the many ground staff and we were treated to some perfect sunsets from our patio where we also enjoyed watching the local wildlife from. The breakfast and evening buffets gave a good variety and there’s always plenty of staff on hand. It’s not the most polished of 5* resorts but more than makes up for it with its feeling of stepping back in time to a more leisurely and relaxed way of life. This was only a short stay but we’re looking forward to having a longer holiday there next summer. Can’t wait!

Dear Valued Guest, Thank you very much for your thoughtful review. We sincerely apologise for the issues you encountered upon arrival and appreciate your patience while our team resolved them. We are delighted to learn that, once everything was in place, you were able to fully enjoy your stay due to the dedicated service from our staff. It is rewarding to know that the atmosphere and experience made your stay memorable, and we are truly honoured that you’re already planning to return next summer. We take this opportunity to wish you a wonderful Christmas and a New Year filled with happiness! Warm regards, Paulette Tang PA to General Manager

Outstanding hotel and staff

트립어드바이저 평점 5.0/5

Linda B TripAdvisor 인증 리뷰

A truly five star hotel. All staff are outstanding and do everything to ensure a perfect stay. Relchalata in breakfast is so very kind and wants guests to be happy. She makes excellent omelettes too.

Dear Madam, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team — especially Rekha — helped make it memorable. We truly appreciate your kind words and hope to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Very dissapointing resort

트립어드바이저 평점 2.0/5

Sameer P TripAdvisor 인증 리뷰

The only positive element of my stay was the politeness of the hotel staff. Unfortunately, that courtesy did nothing to compensate for an experience that fell shockingly short of even basic 5-star standards. 1. Zero assistance on arrival. My wife and I reached the hotel around 8:30 pm. There was no one at the entrance. I had to walk nearly 30 metres to the lobby to request help while my wife stood outside alone for more than five minutes before anyone bothered to assist. 2. Reception had no clue about my reservation. Both the receptionist and another lobby staff member appeared completely confused when I gave them my name. They behaved as though my reservation did not exist until I showed them my confirmed booking on the ALL Accor App. 3. Pointless paperwork despite online check-in. I had already checked in online, and all my details were available through the Accor system. I was still asked to fill out forms manually. Only after I insisted did they agree that a signature was sufficient—exactly what should have happened in the first place. 4. Incorrect and dismissive handling of reward points. When I requested to settle my stay using my Reward Points, I was told—incorrectly and rather rudely—that I should have made the booking “accordingly.” As a long-time Accor Gold member, I have never faced such an obstacle anywhere in the world. Only after wasting over 10 minutes did the hotel “agree” to apply my points. 5. Unacceptable 20-minute check-in. After a long international flight and a long taxi ride, being subjected to a 20+ minute check-in—after having completed online check-in—is simply unacceptable. 6. No welcome drink. Room upgrades are subject to availability, but a welcome drink for Gold members is standard. It was not offered. 7. No dining options. We were told only the main restaurant was open and that the choice was either the buffet or room service. A resort of this category should never restrict guests to a buffet when they want something light or à la carte. 8. Forced buffet again the next day. On Sunday, again, the only option was the buffet. A purported 5-star resort unable to offer even a single à la carte dining option is astonishing. 9. Late check-out request ignored. I requested a late check-out at the time of check-in and asked them to note it in the system. I was told to check again on my departure day. On the morning of departure, I was simply told it was “not possible” and that I must leave at the standard time. No effort, no courtesy, no flexibility. In summary: For a resort charging nearly €500 per night, the service, competence, and overall experience were far below even basic expectations. This stay was deeply disappointing and nowhere near the standard promised by a 5-star Accor property.

Dear Sir, Thank you for taking the time to provide your feedback following your stay at Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your kind words about our staff’s politeness, however, we are truly sorry to learn that several aspects of your experience did not meet your expectations. We investigated thoroughly your assumptions and would like to apologize for the lack of assistance upon your arrival and the confusion regarding your reservation. We understand how frustrating the check-in process must have been, particularly after a long journey. We shall ensure that your comments regarding the online check-in experience and the handling of reward points are addressed with our team. As evidenced by camera footage and records, welcome drinks were duly served. Regarding the late check-out request which is upon availability, we understand your disappointment but since hotel was fully booked, we regretfully had to decline your request Your feedback is invaluable, and it will be used to enhance our services moving forward. Best Regards, Paulette TANG Personal Assistant to General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 414 리뷰 8.8/10 위치
  • 741 리뷰 7.4/10 객실
  • 1,161 리뷰 8.2/10 서비스
  • 8 리뷰 6.2/10 인터넷 가격
  • 263 리뷰 5.2/10 청결도
  • 173 리뷰 7.8/10 조식
  • 71 리뷰 6.9/10 음료

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주변에 있는 다른 시설

SO Sofitel Mauritius 5성

고객 평점 (ALL 평가) 4.2/5 (809 리뷰)

거리 23.146 km

호텔 보기

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.