Novotel Taipei Taoyuan International Airport Hotel 5 stars

Customer review rating 4.3/5 15,287 reviews

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Novotel Taipei Taoyuan International Airport
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, LCD TV, iPod® dock, Minimum check-in age is 20 years old

  • Free airport shuttle from 4:30AM to 1:30AM, every 30mins, pick up at stop of T1-no.1 & T2-no.7

  • 24-hour fitness centre, indoor pool, jacuzzi, steam room and sauna

  • Western and Chinese restaurants, Bars, Grand ballroom and 5 versatile spaces.

  • Airport MRT direct running between hotel and Taoyuan Airport Terminals

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • TAOYUAN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Taipei Taoyuan International Airport

No. 1-1, Hangzhan South Rd.
Dayuan District
Taoyuan City
33758
taoyuan city
taiwan, china

Tel: +88633980888

Fax: (+886)3/3980999

Check-in from 14h00

Check out up to 12h00

  • TAOYUAN METRO :  Airport MRT line A14a

  • HIGHWAY NUMBER 1 :  AIRPORT EXIT

  • TAIWAN HIGH SPEED RAIL :  Transit for MRT Chingpu

  • By plane

    TAOYUAN AIRPORT At 1km / 0.62 miles - Shuttle free

GPS :25.068305, 121.221305

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard 1 King-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Premier Executive Floor 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Premier Executive Floor Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 57 / 614 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is the signature multi-cuisine buffet, all day dining restaurant. Designed under refined earth tones along with a 37-meter-long food counter, an open-kitchen and an array of cooking stations. We will surely satiate your taste buds

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEI FANG

Type of cuisine: Regional

Wei Fang offers an exceptional menu of authentic Shanghai traditional flavors and also gives you the combination of Shanghai cooking styles with chef personal creation. The brand new mixture of tastes will create you an enchanting dining experience.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PREMIER LOUNGE

Non contractual photo

Enjoy tailored services with exclusive Premier Lounge access: breakfast, unlimited Internet, secretarial services, business centre, meeting room use, express check in and out, tea/coffee and evening cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Q-BAR

Non contractual photo

Q Bar is stylishly designed in a relaxing environment; furnishings are arranged for intimate and private conversations. Feel free to give yourself a relaxing moment lingering over classic cocktails and light meals at Q Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 448

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Taipei Taoyuan International Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

15,287 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,340 reviews

Good location

Customer review rating 4.3/5

Juno Couples - 04/10/2020 Confirmed reviews ALL

1. Good location, just 3 mins from MRT on feet. 2. Room is clean, get bathtub, traveler can totally relax 3. Room service food is extremely delicious and the deliver speed super fast 4. The equipment of fitness center are new 5. Need improve point will be the breakfast need to wait during peak hour, breakfast buffet not so surprised me.

Dear Miss W., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Staff are all nice and helpful

Customer review rating 4.3/5

Nikkie C. Business - 19/09/2020 Confirmed reviews ALL

This is my second staying in Novotel Taoyuan, staff are always nice and helpful but the room service really need to upgrade... I am not saying about the service but the quality of food. Low quality and pricey...

尊敬的張小姐: 感謝惠賜有關入住 Novotel Taipei Taoyuan International Airport 的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,對於餐點部分,已反應給餐飲部門,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。 謹啟 Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
Customer review rating 4.3/5

Lynn Solo - 02/09/2020 Confirmed reviews ALL

Everything is good, but no shuttles to the airport is very inconvenient, especially for an airport hotel.

Dear Miss C., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Bite more than you can chew.

Customer review rating 4.3/5

H., C. Families - 31/08/2020 Confirmed reviews ALL

standing and waiting in lines in lobby during check-in for at least 45 minutes--guests flooded in during weekends. I understand its is possibly due to promotions but I was shocked to see there was no quality control. Stood there, just like buying a train ticket. Not to mention another 30mins standing there waiting for check-out on the next day. Also, all the promoted items (massage, bed for kids) were not available. Again too many people accommodated. You just bite more than you can chew!

Good Bed, but food was not good

Customer review rating 4.3/5

Li T. C. Families - 17/08/2020 Confirmed reviews ALL

The staff's service is kind and comfortable. Gym and swimming pool facilities maintain good condition. but the buffet dinner and breakfast was not delicious. It's not worthy to purchase buffet dinner. by the way, room 523's TV remote is out of control. the staff help us right away. they brought us new remote to replace bad one for three times. But it did't word at all. I cannot switch the channel, so I can only see TV5 monde all night. It feels like taking vacation in Paris.

Poor stay

Customer review rating 4.3/5

Kathy L. Families - 14/08/2020 Confirmed reviews ALL

I have booked Executive Floor because i wanted to enjoy the lounge, however it was closed and changed to Q bar at ground floor, ended up I missed the beautiful airport view in Executive Floor and the snacks severed at Q bar was aweful because it was dried and lack of selection. Staff was impolite, she came to scold my kid because my kid was doing something she thought it was unright! Shouldn‘t be a warm reminder is more appropriate? The breakfast was aweful, lack of selection, the taste of eggs was bad. Very bad stay i ever had.

Good stay, well located, warm service

Customer review rating 4.3/5

Minghsien H. Families - 08/08/2020 Confirmed reviews ALL

Deeply appreciate to manager for arranging the room with airport view at high floor. Nice view.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Wonderful

Customer review rating 4.3/5

Antony Families - 02/08/2020 Confirmed reviews ALL

Response quickly. View amazing

尊敬的宋先生: 感謝惠賜有關入住 Novotel Taipei Taoyuan International Airport 的寶貴意見。聽到您對我們工作的肯定,十分開心。 我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。 謹啟 Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport
Customer review rating 4.3/5

Douglas S. Solo - 22/07/2020 Confirmed reviews ALL

I was only there for 1 night but it was very relaxing. Easy access to MRT, friendly employees, room was wonderful but I thought the breakfast buffet did not support the $600NTD I paid for my guest.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Nice place, clean, orderly, experienced, pleasant staff who were helpful to a good degree. Very enjoyable sleep before a long flight.

Customer review rating 4.3/5

Steven B. Solo - 01/04/2020 Confirmed reviews ALL

Nice place, clean, orderly, experienced, pleasant staff who were helpful to a good degree. Very enjoyable sleep before a long flight. The room was very easy to navigate my self around, considering I was on crutches, I had a lot of luggage which the said staff handled well for me. It was a very accommodating stay. Didn't have the chance to taste the delights of the restaurant in the evening but calling the kitchen and ordering room service was all quite simple to do. The food and drink brought to me was well prepared and executed. Even though it was just one short night it an enjoyable experience followed up with a good breakfast in the restaurant, an array of foods combining fruits, vegetables, pastries and fresh cooked bacon as ordered. An all over very enjoyable experience. I'd stay there again.

Dear Steven B., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our staff and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Excellent Stay

Customer review rating 4.3/5

Dave M. Couples - 30/03/2020 Confirmed reviews ALL

My wife and I loved our stay at Novotel Taipei Taoyuan International Airport. During our unexpected 2-day layover stay, the incredibly professional staff were courteous and helpful.

Dear David M., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Fantastic Service and Friendly Reception

Customer review rating 4.3/5

Eric Families - 28/03/2020 Confirmed reviews ALL

I want to personally thank the two young women, Jennifer and Joanne, who made our visit outstanding. Once entering the lobby, they took it upon themselves to make our stay memorable and relaxing. They greeted us with politeness and professionalism. They especially treated our young girls with generosity and care. This is important to me as a father of girls who look up to young women as “older sisters” and desire to emulate who they interact with in various settings. Jennifer and Joanne gave our girls a beautiful model to follow even in their brief interactions.

Dear Eric K., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team and the two colleagues you have mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Comfortable stay

Customer review rating 4.3/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Room is very clean and beds are comfortable. We needed a early morning call and staffs are very on top of all requests.

Dear Miss J., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Good stay

Customer review rating 4.3/5

Jacy Families - 23/03/2020 Confirmed reviews ALL

Location was very near to airport. Good to have the shuttle bus service. Bed was very comfortable. Food served at buffet was good!

Dear Miss K., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Good stay

Customer review rating 4.3/5

Jeff C. Business - 23/03/2020 Confirmed reviews ALL

Overall is good but still has room for improvement compared to other 4/5 stars hotels I have stayed before. Breakfast is very good if I'm only staying for 1 or 2 nights. It should change the items at least every few days. Room cleaning sometimes forgot to replace the items (even the old one is taken or used) like a towel, coffee, etc. Not sure if this is due to the Airport hotel, the deposit shouldn't be higher then my total hotel room charges. I'm do not have such experience with other 4/5 stars hotels. Feel like the trust is not there (I'm booking via Company Project where our team (5 people) at lease stay 2 weeks or more every trip in your hotel)

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Not up to my standards

Customer review rating 4.3/5

Anonymous Families - 21/03/2020 Confirmed reviews ALL

A disappointing experience. We expected a mid level hotel but it’s more a low level hotel. Bathroom A disaster no real shower, but an old fashioned bathtub shower. Not at all what we expected. .

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel Taipei Taoyuan International Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Well located

Customer review rating 4.3/5

Andra Families - 20/03/2020 Confirmed reviews ALL

Great location, near airport, good breakfast, and nice ambiance

Dear Anjar S., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Good stay

Customer review rating 4.3/5

Matt Couples - 20/03/2020 Confirmed reviews ALL

Satisfied with our one-night transfer at the hotel. Staff were very professional throughout.

Dear Matthew S., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Regarding stay during this global pandemic

Customer review rating 4.3/5

Eh Couples - 20/03/2020 Confirmed reviews ALL

I want you to know that your staff were incredible during this global pandemic. From being dropped off to the front of your doors to being shuttled to the airport I felt completely safe and knew that your staff were displaying true professionalism and responsibility. Thank you so much for all the help!

Dear Edward H., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

Great location for airport travel!

Customer review rating 4.3/5

Dave R. Business - 17/03/2020 Confirmed reviews ALL

I was originally staying in Taichung City and had a flight scheduled to leave Taoyuan airport at 1:20 pm ; plenty of time to take the HSR and arrive with time to spare. Unfortunately my flight itinerary changed and I was rescheduled onto an earlier flight and needed a room close to the airport. Novatel was there to help! The staff was friendly and efficient and I appreciated the temperature check and hand sanitizer at the door as a health precaution. Well done.

Dear David George R., We very much appreciate your comments regarding your stay at the Novotel Taipei Taoyuan International Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Rimbeuf General Manager Novotel Taipei Taoyuan International Airport

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