Mercure Centro Port Macquarie 4 つ星

家族向け

A beautiful hotel vith friendly staff great prices we booked after another over priced hotel was going to charge us additional cost on to our booking with out telling us so I cancelled the booking with another hotel and got a room $113 cheaper at Mercure port Macquarie a wonderful experience huge spa suit with massive tv a king bed two king singles and apartment style room with a big baloney with a table and lounge chair to set at the room was clean and smelt lovely another table in the room with four chairs and comfy pillows a coffee ☕ maker a mini bar fridge a spa bath with a huge shower and pump toiletries baby wash shampoo and conditioner heaps large bottles no need for toiletries if your own a huge movie select and you tube you can come cast from your mobile phone number.over all we saved money got a gorgeous room and no noise from other guests good sound proof room and door don't go anywhere else because it was a excellent hotel.just be careful in parking people drive very fast up the ramp parking 10 dollars but worth it safe parking . excellent service and facilities igs is just around the corner for any purchases with port central 2 minutes away with cafes and restaurants they do room service in the hotel and restaurant is located down stairs with dinner and breakfast options buffet breakfast available.

What a fabulous overnight stay at Mercure Centro. Older style hotel in the Port Macquarie CBD but very well maintained and clean. As Accor Platinum we appreciated the upgrade to a large spa Suite on the top level. The staff were all incredibly nice and helpful and knew their jobs very well. This included Reception and F and B staff. Dinner in the Birdrock Bar and Grill was exceptional and the staff were professional and friendly. We also enjoyed a Happy Hour drink in the cute Bar area. The included breakfast was delicious and fresh and we enjoyed our Coffee and Chai. Overall a fabulous stay and we would not hesitate to stay again.

Stayed a night in July due to Qantas flight cancellation. This was at the end of a work trip. It was a busy evening due to cancelled flights and school holidays. Good location close to centre of town and shops. There are car spots outside for pick-up/drop off and taxis. Small reception area. Often may need to wait in queue. Staff are polite and efficient. Key to tap to gain access to the door is temperamental- doesn’t always work well. Room is reasonably spacious (it’s all subjective, isn’t it? Others have said it’s small). I got a queen room on level 1. Not the greatest location but probably one of their few remaining vacant rooms. Convenient in that I don’t need to wait for the lift. Despite being on 1st floor and near reception, the walls are great at being sound-proof. Being on 1st (ground) floor also meant no views from balcony- just high fence and wall. The balcony opens to the terrace- tables and chairs for patrons of the restaurant? And pool access. Room itself is clean, tidy, all the usual amenities- tea/coffee/kettle, cups, mini bar fridge, ironing board, hair dryer. Comfortable bed with an assortment of pillows (different firmness and height). Extra pillows and blankets in the cupboard. There’s a desk and 2 chairs, lounge chair. Quality block-out curtains. Bathroom has hand wash, body lotion, shampoo, conditioner, body wash in large pump pack. These products are heavily perfumed, as is the room itself (and reception/whole building?), which I wasn’t fond of (indoor air-pollution often times is worse than outdoor air-pollution). Large TV with no Netflix (unless you log in your own account) but has pre-loaded movies, many of which are recent. Unfortunately the TV settings (eg brightness) can’t be changed. Comfortable shower. Wardrobe with clothes hangers. Full-length mirror (surprisingly not always provided in accommodations). There were plenty of power points – at least 10. Desk lamp, bedside lamps, wall lights, ceiling lights. I usually prefer dim lighting at night, so pay attention to this and leave such remarks. I ordered room service and the meal was delivered promptly. $5 service fee applies in addition to the costs. I had no issues with wifi. As the flight next day is late, I asked for a late check-out and was offered 11am. Overall, pleasant experience. Just wish the place smelt of fresh air instead of air-fresheners/perfume. To open leave the balcony door open would’ve been too cold (and unsafe?).

Bad experience on 5 July 2024 night about 6:30-6:50 I already added a second guest name. but the reception purple top lady ignored my order confirmation and said no other name was on her booking list. attitude rude and roll her eyes. Even my 10 year old boy thought she was being discriminatory! I can't believe this happened in an international hotel group in this country and century⋯⋯ Ps. Housekeeping also no good . Inside fridge have one milk from previous customer !? .

The room is filthy and very much worn out. Customer service could be rated ‘zero’. We were seated for one and half hours to wait for the breakfast. Eventually we left without having breakfast which is included in our rate as we could not wait any longer. Asked for refund, no one has bothered to call me after 2 weeks. Well trained team!