Mantra The Observatory Port Macquarie 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,700 件のレビュー

Mantra The Observatory Port Macquarie - Image 1
Mantra The Observatory Port Macquarie - Image 2
Mantra The Observatory Port Macquarie - Image 3
Mantra The Observatory Port Macquarie - Image 4
40 William Street, 2444 PORT MACQUARIE, オーストラリア

説明

ホテルのその他の情報

  • Various types of accommodation style to suit all travelers

  • Walking distance to town centre for shopping and dining precinct

  • Indoor pool, spa and sauna

  • Offers stunning ocean views of Town Beach

当ホテルの客室

ホテル所在地

Mantra The Observatory Port Macquarie

40 William Street
2444 PORT MACQUARIE
オーストラリア

GPS:-31.430958, 152.918766

電話番号
ファックス +61 2 6586 8888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 全館禁煙

プール

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,700 件のレビュー

トリップアドバイザーの評価  4.3/5  2,663 件のレビュー

2025エクセレンス認証

Misrepresentation

トリップアドバイザーの評価 1.0/5

Anna N トリップアドバイザー認証口コミ

The hotel listing on booking.com and other sites lists this accommodation as having a restaurant and cafe which it does not! There is an Italian restaurant and cafe outside/next to it but it is not part of the hotel and had limited opening times. There is also no bar as listed in another site. When we asked about this at the reception desk they were clearly well versed seeming to have been asked this many times. The staff were not as all welcoming and just pointed to a leaflet on the desk listing some other places nearby but not really interested at all. The room was very small and noisy sharing the entrance with another room. The balcony was so basic and other guests were smoking so we could not use it. I suggest installing smoke detectors above the balcony door. There was a tea towel but not cloth or dishwashing liquid so what was the point of supplying a tea towel. We were really disappointed since we’ve stayed at other Mantra hotels previously but this one was awful! A motel would’ve had the same if not better facilities but at probably a third of the price. I think most reviews are for apartments and not room only like we had, however you pay a lot more for that and still get no restaurant or bar as listed.

Dear Anna-Marie, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify a few points. We only advertise that there is a restaurant onsite, and there are indeed two independently operated venues located within the same building as the hotel. While they are not managed by Mantra, they are the restaurants available onsite for guest convenience. Regarding your room, the accommodation type you stayed in does receive daily servicing, and we do have additional amenities such as dishwashing liquid, cloths, tea, coffee, and more available at reception at any time. We’re sorry this was not clearly communicated to you. For the shared entry and balcony smoke issue, we understand how this impacted your stay. Smoking is not permitted on balconies, and we do take action when notified. Your suggestion regarding smoke detectors has been noted. We’re also disappointed to hear that your interaction at reception did not feel welcoming—this is certainly not the standard we strive for, and we will be addressing this with the team. Thank you again for your detailed comments. We will take all of your feedback onboard as we continue to improve. Kind regards, Amy

Great location in Port Macquarie

トリップアドバイザーの評価 4.0/5

surfoz トリップアドバイザー認証口コミ

Staff at reception were very helpful and explained how to access the parking and room access. Our modern apartment was two bedrooms and on a higher floor . The ocean view from the apartment was amazing. We like to walk and the location was perfect for us. We did however note the second bathroom and bathroom location to be a little odd. All in all a wonderful stat and we hope to stay again soon,

Dear Surfoz, Thank you for your positive feedback regarding your recent stay at Mantra The Observatory Port Macquarie. We are delighted to hear that you enjoyed our prime location and the stunning ocean views from your modern apartment. It is rewarding to know that our staff were able to assist you effectively during your visit. We look forward to welcoming you back for another great stay soon! Best regards, Amy

Waterview apartment excellent

トリップアドバイザーの評価 5.0/5

MeggSydney トリップアドバイザー認証口コミ

We had a one bedroom apartment on rhe 4th floor, which gave us a great ocean vuew and high enough to not hear much traffic. Bed comfy, kitchen well equipped, shower good and balcony spacious. Walk across the road to Town Beach. Free undercover parking. 10 min walk into town, however some hills and busy roads to cross. Parking is a bit tricky in town for restuarants. Cafe downstairs for breakky n lunch. Indoor pool.good. Shared washing machine and dryer between 2 rooms.

Dear MeggSydney, Thank you for taking the time to share such a helpful and detailed review! We’re so glad to hear you enjoyed your One Bedroom Apartment, particularly the ocean views, comfortable bed, well-equipped kitchen, and spacious balcony. It’s wonderful that our location worked well for your stay, with Town Beach just across the road and an easy walk into town. We’re also pleased you made good use of the complimentary undercover parking, indoor pool, and the convenience of the onsite café. Thank you again for staying with us — we hope to welcome you back for another relaxing visit soon! Kind regards, Amy

Spacious rooms

トリップアドバイザーの評価 4.0/5

279paulal トリップアドバイザー認証口コミ

Great apartments. We stayed in a 2 bedrooms one and it was plenty of rooms. Nice view to the hills and the ocean. Laundry is included

Dear Paula, Thank you for your wonderful review! We’re delighted to hear you enjoyed your stay in one of our 2-bedroom apartments and found it spacious and comfortable. It’s great to know you appreciated the lovely views and the convenience of having laundry facilities included. We hope to welcome you back again soon for another relaxing stay! Kind regards, Amy

Good view

トリップアドバイザーの評価 2.0/5

Doreen-live ファミリー - トリップアドバイザー認証口コミ

The observatory is at the perfect location with a beautiful view. Staff are friendly. I stayed in a 2 bedroom apartment for 2 nights. I chose to stay at Mantra after I read the reviews I feel people have not been honest with their reviews. This hotel should be rated as a 3 star apartment, it is in need of a renovation and deep clean of the bathroom. The lounge couch needs to be thrown out because the dust mites bite. I was itching after sitting on the couch for only a few minutes. The whole apartment needs a deep clean not just vacuum and spray and wipe of surfaces. The carpet looked dirty with stain spots. There was a frame in the living room wall which I think should have been hung horizontally. I asked for late checkout on the morning of my checkout by just 1 hour I was told that that the cleaning staff had too many rooms to clean so they couldn’t extend the checkout time. I don’t think the observatory lived up to the Accor brands name. I will not stay in a Mantra hotel again.

Dear Doreen, Thank you for sharing your feedback. We're pleased to hear you enjoyed our beautiful location and that our team made you feel welcome during your stay. We’re sorry to hear that some aspects of your apartment did not meet your expectations. Your comments regarding the furnishings and cleanliness have been shared with our housekeeping and maintenance teams for review. As your stay was over the long weekend, unfortunately, a late checkout was not available due to high occupancy and the number of departures that morning. We do apologise for the inconvenience this caused. We appreciate your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Amy

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 717 件のレビュー 9.6/10 ロケーション
  • 1,259 件のレビュー 7.7/10 客室
  • 550 件のレビュー 8.8/10 サービス
  • 27 件のレビュー 4.9/10 インターネット
  • 418 件のレビュー 6.9/10 清潔さ
  • 148 件のレビュー 9/10 プール
  • 114 件のレビュー 8.6/10 ウェルネス・温泉エリア
  • 97 件のレビュー 6/10 お値打ち度

Powered by Trustyou

周辺の他の施設

ポートマッコーリーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。