北京西单美爵酒店 4 星

客户意见评级 (ALL 评级) 4.7/5 67 评论

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描述

酒店其他优惠

  • 距西单购物中心和金融大街仅几步之遥。

  • 距离天安门广场和故宫只有 10 分钟步程。

  • 从北京国际机场出发,乘坐 2 号线穿梭巴士到达酒店。

  • 距离北京儿童医院只有 3 公里。

  • 雅高客人获赠免费迎宾饮料。

我们的客房

酒店位置

北京西单美爵酒店

宣武门内大街6号, 西城区
100031 北京市
中国

GPS:39.903498, 116.374993

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  67 评论

TripAdvisor 评级  4.2/5  1,701 评论

卓越奖 2025

Great hotel

Tripadvisor 评级 5.0/5

Inkylegs 经 TripAdvisor 认证的评论

This hotel is excellent clean well appointed rooms great Location excellent value friendly staff and the breakfast is something be believed. I been to Beijing before but this is now my new Hotel of choice

Solo trip to Beijing

Tripadvisor 评级 5.0/5

Kate M 经 TripAdvisor 认证的评论

I travelled solo to Beijing. The Mercure hotel was located in good reach to several different metro stations which allowed me to visit lots of attractions during my stay. The room was a good size and clean. It had all the amenities you would expect. The breakfast had a variety of foods on offer. I enjoyed my stay at the Mercure and would definitely recommend.

Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

客户意见评级 5.0/5

Yu Z. 商务住宿 - 所有已确认评论

很好,水果在新鲜点就好

尊敬的 Yu Z.: 十分感谢您花时间告诉我们有关您在 Grand Mercure Beijing Central 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Grand Mercure,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

The indifference of the hotel staff will not bring me back to stay here again.

Tripadvisor 评级 2.0/5

Amo_este_mundo 经 TripAdvisor 认证的评论

I stayed at this hotel in connection with a 4-day business trip from November 4-7, 2024. The most attractive thing about this hotel is its location. There are attractions nearby. It is convenient to walk to the metro and public transport. There are large shopping malls nearby. The breakfasts at the hotel are decent, mostly in the Chinese tradition, but you can also find European dishes. In any case, do not take coffee for breakfast - it is not coffee, but a brown bitter liquid! The condition of the hotel leaves much to be desired. It needs renovation and renovation of the interior. The rooms are heavily smoky, despite the smoking ban. Local Guests smoke quietly, even in the common corridor, nothing bothers them. The receptionist doesn't take any action to stop it. The most unpleasant thing happened when I was leaving the hotel. When I left the hotel, I left my jewelry in the room. I called from the taxi on the way to the airport, but the desk clerk said he didn't understand English. There was no way to return to the hotel, so I wrote a letter to the reception with a translation into Chinese. Then I sent several more emails a week apart to the corporate email address of the Grand Mercure Hotel. Unfortunately, I haven't received any responses. The jewelry wasn't cheap-an engagement ring and my mom's ring. It's been a long time since I've seen such indifference from the hotel staff, I have a lot of experience, I travel the world a lot. Keep in mind that it is unlikely that the hotel will meet you after you pay for your stay.

Dear guest: We take seriously the feedback that you shared. Note that we did not find any lost ring by any of our guest during this past year, and we acknowledge that you mention that you contacted our team by email. Could you please contact us at gsm@grandmercurebeijing.com and describe the problem you encountered so that we can provide you with more effective assistance. Also please specify which email address you previously used to contact our team. Sincerely Yours! Best regards,

客户意见评级 5.0/5

Xiangdong W. 商务住宿 - 所有已确认评论

安静 ,卫生

尊敬的 Xiangdong W.: 感谢惠赐有关下榻 Grand Mercure Beijing Central 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

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其他网络用户评价我们的酒店

  • 1,485 评论 9.6/10 位置
  • 1,206 评论 8.4/10 房间
  • 1,581 评论 9.3/10 服务
  • 17 评论 6.3/10 上网
  • 565 评论 8.6/10 舒适度
  • 496 评论 7.6/10 设施
  • 479 评论 8.6/10 清洁度
  • 352 评论 9/10 早餐

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