グランドメルキュール北京セントラル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 81 件のレビュー

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6 Xuanwumen Nei Avenue, Xicheng District, 100031 BEIJING, 中国

説明

ホテルのその他の情報

  • 西単ショッピングモール、金融街まで徒歩圏内。

  • 天安門広場や紫禁城までは、わずか徒歩10分の距離にあります。

  • 北京国際空港からは、当ホテルまではシャトルバス2号線をご利用いただけます。

  • 北京児童医院までわずか3km。

  • アコーのゲストに無料のウェルカムドリンク。

当ホテルの客室

ホテル所在地

グランドメルキュール北京セントラル

6 Xuanwumen Nei Avenue, Xicheng District
100031 BEIJING
中国

GPS:39.903498, 116.374993

電話番号
ファックス +86 10 6603 1481

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  81 件のレビュー

トリップアドバイザーの評価  4.2/5  1,682 件のレビュー

2025エクセレンス認証

4-star hotel with 5-star service!

トリップアドバイザーの評価 5.0/5

Azrina T トリップアドバイザー認証口コミ

Had a pleasant stay for 6 nights. This is a 4-star hotel in a quiet, safe and strategic district with 5-star service. Room is a bit old but everything is so comfy especially the bed. Value for money. I had some minor inconveniences 3rd night onwards - aircon wasn’t really cold (perhaps the weather was cold at night) though each time I forgot to inform the hotel but like I said, it didn’t really affect my overall stay. Special shoutout to the front desk team for their amazing hospitality and especially to Anita Chen for going all out to assist me to call the restaurant due to language barrier. I truly appreciate the staff for making my entire stay here memorable. Highly recommended and would love to be back. Thank you!

Highly recommended

トリップアドバイザーの評価 5.0/5

EB246 トリップアドバイザー認証口コミ

I was very happy with this hotel. Great location, near to sites and subway. Taxis are cheap and efficient. Hotel was clean and breakfast was varied and plentiful. Staff were friendly, helpful and happy to help with anything. Room was comfortable and clean. Good night sleep.

Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Coco at tour services desk in lobby ROCKS!

トリップアドバイザーの評価 5.0/5

Ter F トリップアドバイザー認証口コミ

Coco at the desk for Han Tang Tours in the lobby is the most amazing resource and best aspect of staying at this hotel for myself and my family. She carefully listened to our needs (traveling w 2 elderly people with accessibility and energy/health issues) and made terrific recommendations for sight seeing, dining and transport to and from all venues and airport transfer. She accommodated last minute itinerary changes based on their waxing and waning energy and even the weather. Her convivial personality and warmth have earned our gratitude and she turned a short trip into a very optimized time spent in Beijing for my dad's (a quite cranky nonagenerian) bucket list birthday trip. She helped with details like hailing, and payment when all my apps were locked out. Make sure you download all the apps BEFORE arriving in China (Amap, AliPay, Didi, WeChat). The hotel is your typical Mercure in China as expected. The location is very convenient to walk to many sights. The subway, and "The New", a shopping center, are 10 minutes walk north. The New is small but has a very interesting selection of stores and food options. The hotel staff were great at all levels, friendly and attentive. The breakfast buffet is all right but stay away from BOTH the hotel restaurants otherwise. Ask Coco for better dining options! Many thanks Coco!!!

Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Good location

トリップアドバイザーの評価 4.0/5

Worldtraveller1784 Solo travel - トリップアドバイザー認証口コミ

Hotel has a good location. Located near 2 metro stations, which are connected to lines 1, 2 and 4. Room is sufficiently large and the breakfast offers more than enough choice. Unfortunately, the corridors to the rooms stink of smoke, from the time it was probably still allowed. But once in the room it smelled fresh again. It's just a shame at breakfast that they don't supplement anything for the late birds. This way you will see empty bowls, and then you have to ask for the product which is a challenge because of the language barrier. And unfortunately this applies to almost the entire staff. For example, I asked for a sunny side up egg at the egg station, because that is on the menu there. The employee did not understand. So I pointed it to the menu board. Suddenly I was sent to another employee, and she was just staring at me. Then I just had breakfast without my desired egg. It would be nice if the staff received (extra) training for the English language. This could give an extra touch to the service. But anyway, it was a good stay.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at our hotel. We truly appreciate both your positive comments and the constructive suggestions you've provided. We're delighted to hear that you found our hotel's location convenient and that you were satisfied with the size of the room and the variety of our breakfast offerings. Your kind words about these aspects have been shared with our team, and they serve as a great source of motivation for us to maintain these high standards. However, we sincerely apologize for the unpleasant experiences you encountered. The lingering smoke smell in the corridors is unacceptable, and we've already taken steps to enhance our cleaning and ventilation processes to address this issue thoroughly. Regarding the breakfast replenishment and language communication problems, we understand how frustrating these must have been for you. We will conduct additional training for our staff, focusing on improving English proficiency and service awareness, especially in ensuring that food is promptly replenished during breakfast service. We've also reviewed the incident at the egg station and will use it as a case study to train our staff to better understand guest requests and handle similar situations more effectively in the future. Your feedback is invaluable to us as it helps us identify areas for improvement. We sincerely hope that you will give us another opportunity to serve you better. Should you decide to visit us again, please do not hesitate to let us know in advance, and we will make every effort to ensure a more enjoyable and seamless stay. Thank you again for your feedback, and we wish you all the best in your future travels.

Decent Stay, but Could Be Better

トリップアドバイザーの評価 4.0/5

gamebrulee トリップアドバイザー認証口コミ

My stay here was okay overall, but there’s definitely room for improvement. The Front Desk staff were great and spoke English really well, which isn’t always common in China, so that was a big plus. I asked for an early check-in and was lucky enough to get it, which was super helpful since I needed some extra rest. The bed was comfy, with clean sheets and a good mattress. They also provided plenty of bottled water during my stay, which I appreciated. The location is really convenient too—close to shopping malls and attractions. I even got a late check-out until 2 PM, which made my trip a lot easier. That said, the cleaning could use some work. When I first got to my room, there were some leftover urine drops on the toilet seat from the previous guest—not exactly what you want to see when you arrive. During my stay, the bathroom wasn’t cleaned properly either. There were stains on the toilet and glass surfaces, which was disappointing. If they improved their cleaning, this place could be so much better.

Dear Guest, Thank you for choosing to stay with us and taking the time to share your detailed feedback. We sincerely appreciate your honest evaluation, as it helps us identify areas where we can improve and enhance our guests' experiences. We're extremely glad to hear that you had a positive experience with our front desk staff. However, we are deeply sorry for the unacceptable cleanliness issues you encountered. The situation with the toilet seat upon your arrival and the subsequent stains in the bathroom are far below our standards, and we take full responsibility. We've immediately launched an internal investigation to identify where the breakdown in our cleaning procedures occurred. We've retrained our housekeeping staff, reinforcing the importance of meticulous attention to detail and thorough cleaning to ensure that every room is spotless before guests check in. We've also implemented more stringent quality control checks to prevent similar issues from happening again. Your feedback is invaluable to us, and we sincerely hope that you will give us another chance to demonstrate the improvements we've made. If you decide to visit us again in the future, please feel free to reach out to us directly. We will make every effort to ensure that your next stay is flawless and exceeds your expectations. Once again, thank you for bringing these issues to our attention. We wish you all the best in your future travels.

との提携 TripAdvisor

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