Novotel Porto Alegre Airport 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 1.129 görüş

En iyi fiyat
garantisi
Novotel Porto Alegre Airport - Image 1
Novotel Porto Alegre Airport - Image 2
Novotel Porto Alegre Airport - Image 3
Novotel Porto Alegre Airport - Image 4
Avenida Severo Dullius 2055, 90200310 PORTO ALEGRE, Brezilya

Açıklama

Otel ekstraları

  • No charge for children aged 16 or under staying with their parents

  • Hotel with semi-Olympic heated pool in Porto Alegre

  • The hotel has a Concierge service

  • Gluten- and lactose-free breakfast options

Konaklama olanaklarımız

Süit

Superior Suite with a king-size bed

  • 2 kişi maks.
  • 46 m² / 495 sq ft
  • Şilte 1 x King yataklar
  • Manzara: Havaalanı manzarası

Otelin konumu

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310 PORTO ALEGRE
Brezilya

GPS:-29.98727, -51.17975

Telefon
Faks +55 51 3302-7601

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Gourmetbar by Novotel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  1.129 görüş

TripAdvisor Derecesi  4.1/5  1.760 görüş

great, but the pillow is very poor

Tripadvisor puanı 4.0/5

Ricardo C TripAdvisor onaylı yorum

Great hotel with excellent service, clean rooms, and a very convenient location. I only gave it 4 stars because the pillow was surprisingly uncomfortable — well below the overall quality standard of the hotel. Still, it's a great value for money and I would definitely stay here again.

Click Bait specialists.

Tripadvisor puanı 1.0/5

John M İş - TripAdvisor onaylı yorum

Occasionally mistakes are made and when I booked this place the dates on the search are constantly changing. I booked the incorrect date. I canceled immediately and the hotel refused a refund. Terrible experience. Click bait. The customer service is no help with a response. They assume that you are a number and ignore you. One month in Europe and I will never stay at a disreputable organization such as this hotel. Find another option to stay.

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. We feel sorry that your experience did not meet your expectations; please allow me to express our apologies. Here, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please, send us more information about your reservation, we did received any e-mail with your complaints, normally our customers compliment us for our flexibility and hospitality. You can send the reservation data to h6665-gm@accor.com, we’ll verify what’s happening. We expect more information to help you, we appreciate the opportunity to solve any problem, and desire a new opportunity to show you our best. Sincerilly, Giovana Filippini General Manager Sincerely, Guilherme Meyhofer General Manager

A top notch Ibis

Tripadvisor puanı 3.0/5

SilvioT Aileler - TripAdvisor onaylı yorum

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

Dear Silvio, Thanks for sharing your experience in our hotel. We feel sorry for not attending your expectation, and for our differential as a brand that it wasn´t in evidence. We know and admire ibis qualities, but our service offer is distinct. At Novotel Porto Alegre Airport, you can find a minibar service, room service and bar 24h, oliympic warm swimming pool with jacuzzi, sauna and spa service. Our mission is always to surprise our guest in a better way. About the valet parking service, after researching with most of our guest, the results show us the guest's preference to valet themselves rathen than paying more for this service. We charge the parking considering insurance service. Thanks again for sharing your experience, we hope to have a new opportunity to show you our differentials. Bet regards, Giovana Filippini general manager

DO NOT USE THEIR TRANSFER IF YOU ARE IN A BIG GROUP

Tripadvisor puanı 2.0/5

nycdea Aileler - TripAdvisor onaylı yorum

My family and I had an early flight from Porto Alegre to Brasilia on November 24, 2020. We were in 6 adults (including my parents who are 74 and 78 years old), 1 teenager (fifteen years old) and 2 kids (5 and 7 years old). So I´ve decided to stay in a hotel near the airport to avoid any problems. As we were in the hotel lobby, around 04:20 AM, the front desk asked us to pay the R$ 5,00 per adult and teenager, R$ 35,00 in total as he was calling the Van to pick us up. As the van arrived, it was just packed with only 6 seats, the driver told me to put kids in our laps and asked that one of the adults to go inside the van standing... I was really upset and as I was going to the front desk to complain, the Driver took off with my parents, my brother´s wife and the two kids.... I DO BELIEVE THAT IT IS ILLEGAL TO DO WHAT THE DRIVER WAS ASKING FOR SPECIALLY WITH COVID 19.... So, my brother, my husband and the teenager had to ask for the front desk for a car to take us to the airport.... IT WAS A BIG MESS... I SHOULD HAVE CALLED AN UBER.... THE HOTEL WAS VERY DISORGANIZED AND NOT HELPFUL AT ALL.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giovana Filippini General manager

Disappointing to say the least

Tripadvisor puanı 1.0/5

cafeweb Solo travel - TripAdvisor onaylı yorum

I booked a one night stay at the Novotel Porto Alegre airport hotel in a superior double room. Due to a change in my circumstances, I had to cancel my booking. In return, I got a voucher from Accor to make a new booking at the hotel. I then contacted the hotel to book a new date and got confirmation that everything was fine for the new booking date. They even mentioned that the booking was already fully paid. A few days later, I sent an email to the hotel and got the same confirmation. Upon checking in at the hotel, I was asked for my address and phone number. Well, I am Accor Gold member and all my details should have already be in the system. I found this very odd. Also, I was not offered the welcome drink that I usually get for being an Accor Gold member. I was given a room with twin beds when I had booked a double room. I did not ask to change rooms as I would leave very early in the morning. During the night, someone tried to break into my room. I woke up to someone saying "oh, there is someone in this room already". I'm not sure if the person actually managed to get into my room as I was half asleep. Anyways, it took me another half an hour to fall asleep again and I had a super early flight. On checking out, I was told that I was checked in under someone else's name (the other guest had the same first name but different surname). How that happened, I don't know, as I provided my ID card upon checking in. The receptionist asked if I had paid for my stay and I said I was given a voucher to pay for that stay. I forwarded the voucher to the email address provided by the receptionist and left the hotel to catch my flight. A few hours later I got a few emails asking for payment. I think I sent the voucher I got from Accor a few times to the hotel staff. The next day, I finally got confirmation that everything was fine and my stay was paid for. All in all, given that this is a Novotel and that I am an Accor Gold member ( I usually stay at Accor hotels during my business and leisure travels), I feel that the whole experience was a disaster. I will probably reconsider switching to a different hotel brand / loyalty program for my travels next time.

ile iş birliği içinde TripAdvisor

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Porto Alegre şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.