Novotel Porto Alegre Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 096

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Novotel Porto Alegre Airport - Image 1
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Novotel Porto Alegre Airport - Image 4
Avenida Severo Dullius 2055, 90200310 PORTO ALEGRE, Brazylia

Opis

O hotelu

  • Bez płacenia za dzieci do 16 lat w towarzystwie rodziców

  • Hotel z półolimpijskim podgrzewanym basenem z podgrzewaną w Porto Alegre

  • Hotel oferuje usługę konsjerża

  • Dostępne opcje śniadaniowe bez glutenu i laktozy

Nasze pokoje

Apartament

Apartament typu superior z łóżkiem king-size

  • 2 os. maks.
  • 46 m² / 495 sq ft
  • Pościel 1 x Łóżko king-size
  • Widoki: Widok na lotnisko

Lokalizacja hotelu

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310 PORTO ALEGRE
Brazylia

Pozycja GPS:-29.98727, -51.17975

Telefon
Faks +55 51 3302-7601

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Gourmetbar by Novotel

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 1 096

Ocena TripAdvisor  4.1/5  Liczba opinii: 1 763

Amazing

Ocena na stronie TripAdvisor 5.0/5

Andreia M Opinia zatwierdzona w TripAdvisor

This is an amazing hotel. It is worth going to the airport just to stay here. Our room was large. The pool and gym and breakfast were fantastic.

great, but the pillow is very poor

Ocena na stronie TripAdvisor 4.0/5

Ricardo C Opinia zatwierdzona w TripAdvisor

Great hotel with excellent service, clean rooms, and a very convenient location. I only gave it 4 stars because the pillow was surprisingly uncomfortable — well below the overall quality standard of the hotel. Still, it's a great value for money and I would definitely stay here again.

Click Bait specialists.

Ocena na stronie TripAdvisor 1.0/5

John M Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Occasionally mistakes are made and when I booked this place the dates on the search are constantly changing. I booked the incorrect date. I canceled immediately and the hotel refused a refund. Terrible experience. Click bait. The customer service is no help with a response. They assume that you are a number and ignore you. One month in Europe and I will never stay at a disreputable organization such as this hotel. Find another option to stay.

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. We feel sorry that your experience did not meet your expectations; please allow me to express our apologies. Here, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please, send us more information about your reservation, we did received any e-mail with your complaints, normally our customers compliment us for our flexibility and hospitality. You can send the reservation data to h6665-gm@accor.com, we’ll verify what’s happening. We expect more information to help you, we appreciate the opportunity to solve any problem, and desire a new opportunity to show you our best. Sincerilly, Giovana Filippini General Manager Sincerely, Guilherme Meyhofer General Manager

A top notch Ibis

Ocena na stronie TripAdvisor 3.0/5

SilvioT Rodziny - Opinia zatwierdzona w TripAdvisor

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

Dear Silvio, Thanks for sharing your experience in our hotel. We feel sorry for not attending your expectation, and for our differential as a brand that it wasn´t in evidence. We know and admire ibis qualities, but our service offer is distinct. At Novotel Porto Alegre Airport, you can find a minibar service, room service and bar 24h, oliympic warm swimming pool with jacuzzi, sauna and spa service. Our mission is always to surprise our guest in a better way. About the valet parking service, after researching with most of our guest, the results show us the guest's preference to valet themselves rathen than paying more for this service. We charge the parking considering insurance service. Thanks again for sharing your experience, we hope to have a new opportunity to show you our differentials. Bet regards, Giovana Filippini general manager

DO NOT USE THEIR TRANSFER IF YOU ARE IN A BIG GROUP

Ocena na stronie TripAdvisor 2.0/5

nycdea Rodziny - Opinia zatwierdzona w TripAdvisor

My family and I had an early flight from Porto Alegre to Brasilia on November 24, 2020. We were in 6 adults (including my parents who are 74 and 78 years old), 1 teenager (fifteen years old) and 2 kids (5 and 7 years old). So I´ve decided to stay in a hotel near the airport to avoid any problems. As we were in the hotel lobby, around 04:20 AM, the front desk asked us to pay the R$ 5,00 per adult and teenager, R$ 35,00 in total as he was calling the Van to pick us up. As the van arrived, it was just packed with only 6 seats, the driver told me to put kids in our laps and asked that one of the adults to go inside the van standing... I was really upset and as I was going to the front desk to complain, the Driver took off with my parents, my brother´s wife and the two kids.... I DO BELIEVE THAT IT IS ILLEGAL TO DO WHAT THE DRIVER WAS ASKING FOR SPECIALLY WITH COVID 19.... So, my brother, my husband and the teenager had to ask for the front desk for a car to take us to the airport.... IT WAS A BIG MESS... I SHOULD HAVE CALLED AN UBER.... THE HOTEL WAS VERY DISORGANIZED AND NOT HELPFUL AT ALL.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giovana Filippini General manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 468 Liczba opinii 8.8/10 Lokalizacja
  • 592 Liczba opinii 7.1/10 Pokój
  • 584 Liczba opinii 8.3/10 Obsługa
  • 8 Liczba opinii 5.5/10 Internet
  • 428 Liczba opinii 8.8/10 Śniadanie
  • 272 Liczba opinii 7.7/10 Czystość
  • 236 Liczba opinii 7.5/10 Jedzenie
  • 167 Liczba opinii 3.8/10 Dobra oferta cenowa

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Inne nasze placówki w pobliżu

Porto Alegre - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.