Novotel Porto Alegre Tres Figueiras 4 gwiazdki

Ocena klientów (Ocena ALL) 3.5/5 Liczba opinii: 1 570

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Novotel Porto Alegre Tres Figueiras - Image 1
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Avenida Soledade, 575, TRES FIGUEIRAS, 90470340 PORTO ALEGRE, Brazylia

Opis

O hotelu

  • Zrelaksuj się w basenie z barem, saunie i w strefie fitness

  • Akceptujemy małe zwierzęta za dodatkową opłatą.

  • Duża sala na wydarzenia pomieści do 450 osób

  • 18 minut samochodem do historycznego centrum Porto Alegre

  • 12 minut do lotniska São Paulo International Airport — Garulhos

Nasze pokoje

Pokój

Pokój VIP z 2 pojedynczymi łóżkami.

  • 2 os. maks.
  • 24 m² / 258 sq ft
  • Pościel 2 x Pojedyncze łóżko

Lokalizacja hotelu

Novotel Porto Alegre Tres Figueiras

Avenida Soledade, 575, TRES FIGUEIRAS
90470340 PORTO ALEGRE
Brazylia

Pozycja GPS:-30.03222, -51.17809

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANTE 365

The Novotel Três Figueiras hotel features a restaurant specializing in international cuisine, pizzas with unique flavors, craft beers and a whole lot more. On Fridays, you can enjoy traditional feijoada against a backdrop of live music.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.5/5  Liczba opinii: 1 570

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 234

A few highs and many lows

Ocena na stronie TripAdvisor 3.0/5

Dahoui Couples - Opinia zatwierdzona w TripAdvisor

An amazing location; beautiful building, but….the rooms seem tired. The rooms are large but fawcets did not close properly in the shower and in the toilet. The bed was comfortable and the room was clean. The entrance door of the hotel was broken and had to be opened manually. Check in was slow and a bit unfriendly. No smiles or kind words. Breakfast was disappointing. Breads were chewy and tasteless and the cheese selection was poor and limited. Scrambled eggs were dry and without much taste. On the positive side, diner was great and in particular the waiter ,Vilson, extended a fantastic service at the restaurant.

Good morning, Thank you for taking the time to review our services. We are sorry that some aspects did not meet your expectations. We would like to assure you that your valuable contribution will be considered carefully, and we will work to correct the points mentioned. We thank you for the clarifications and the opportunity to continually improve our services. Yours sincerely, Raiana Coelho Reception Supervisor Novotel Porto Alegre Três Figueiras h3258-fo@accor.com.br

Dirty.

Ocena na stronie TripAdvisor 2.0/5

470ClaudiaP470 Rodziny - Opinia zatwierdzona w TripAdvisor

Had I seen pictures like these would never have booked. Bathroom is dirty and gross with mold, light bulbs missing, mirror falling and rusted, courtains and pillows disgusting. We changed rooms but not a lot better. The hallway carpet has never been vacuumed, terribly dirty, not to mention room service trays left with food uncovered overnight. They had us sign a waiver at check in for safe but the safe was missing in both rooms. Experience was not compatible with any other Novotel we’ve stayed at before.

Bom dia Sra. Cláudia, Primeiramente gostaria de agradecer por nos contar sobre sua experiência no Novotel Porto Alegre Três Figueiras. Lamentamos muito não termos correspondido ás suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. Já estamos verificando junto a gerência o que pode ser feito para evitarmos novos problemas. Agradecemos novamente seus comentários e esperamos tê-lo conosco em sua próxima viagem a Porto Alegre. Atenciosamente, Equipe Novotel POA Três Figueiras

Average accommodation and poor service

Ocena na stronie TripAdvisor 3.0/5

ALDO ANTONIO SE... N Couples - Opinia zatwierdzona w TripAdvisor

The reception and room service staff provided good service. However, the experience in the hotel restaurant was poor. We had previously booked a meal at the hotel restaurant and chose to enjoy it after check-in, the restaurant staff did not have this information and did not know how to conduct the service. The service was poor, the main course took a long time, the salad came without sauce, the dessert which was a mousse was frozen and the staff were impolite. In addition, the entire building smelled strongly of frying during the first day and, if I am mistaken, the benefits of my Gold ALL status were not fully available.

Good morning Mr. Aldo, Thank you for your feedback and preference. We are already checking to make improvements to our restaurant and our service. Throughout last week and the next we did intensive training so that we can focus on how to support our customers in the best way possible. Furthermore, I inform you that the renovation for our hotel has already been approved and we are expected to start at the beginning of next year. Therefore, I hope that in the future we can meet your needs. We look forward to a new visit soon. Yours sincerely, Novotel POA Três Figueiras Team

Good location, nice bed, excellent shower

Ocena na stronie TripAdvisor 5.0/5

Fernando_179 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Very convenient hotel for somebody who arrives at the airport and have to travel to the West border or to the northern towns out of Porto Alegre. Good breakfast with several options of fruits and breads, The only negative point was that they allow the guests to have online meetings at the dining room during breakfast. I am really not interested to take part at somebody else meeting at the beginning of the day, and neither to have my breakfast time be disturbed by somebody else talking loud at his/her laptop.

Good morning Mr. Fernando, Thank you very much for sharing your experience with us. We always aim to provide the best experience for our guests, we apologize for our services that do not meet your expectations. We will certainly work on your return to correct such points of attention. Thank you very much for the clarifications and the opportunity for improvement. We look forward to a new opportunity to host you. Sincerely, Rosmeri Melchior General Manager

Poor Overall Maintenance

Ocena na stronie TripAdvisor 2.0/5

115fabiano Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Breakfast buffet is okay. Room comfort is below average (noise, blinders, bathroom). Maintenance is very poor (as an example, there was no cold water in the morning during my last stay and hot water was extremely hot, thus preventing from taking a shower). Front desk with just one person to handle both room calls (asking for explanation on the cold water issue) and check-out.

Dear Mr. Fabiano, First of all I would like to thank you for telling us about your experience at Novotel Porto Alegre Três Figueiras. We are very sorry that we did not live up to your expectations, please let me make my most sincere apologies. Please be advised that this type of situation is not part of the Novotel network service standards, and we have already taken steps to ensure that this type of event does not happen again in our unit. Thanks again for your comments and we look forward to having you with us on your next trip to Porto Alegre. Sincerely, Rosmeri Melchior

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 274 Liczba opinii 8.3/10 Lokalizacja
  • 1 054 Liczba opinii 3.9/10 Pokój
  • 741 Liczba opinii 6/10 Obsługa
  • 32 Liczba opinii 4.2/10 Internet
  • 516 Liczba opinii 3.2/10 Komfort
  • 429 Liczba opinii 3/10 Czystość
  • 376 Liczba opinii 6.9/10 Śniadanie
  • 332 Liczba opinii 3/10 Klimat

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